The customer service I received from James at Lg furniture was exceptional. The weave on a small garden side table had broken, underneath the glass top and looked unsightly. The table was just out of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I purchased one of their table and dining sets a good few years ago now. Most of it is an excellent condition, but the weave on the tabletop is starting to break up a little although this is not rea... See more
Company replied
James from consumer service team went above and beyond the service i expected. I had a faulty space ball toy and he dealt with the issue very efficiently. Wish there were more companies like this one... See more
Company replied
Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
Company replied
Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good information and prompt delivery …
Good information and prompt delivery for original order. Had a small issue with a cable which was resolved promptly without any question. Great customer service.
6 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're glad to hear your original order arrived promptly and that our team was able to quickly resolve the issue with the cable.
Providing great customer service is a top priority for us, and it's wonderful to know you had a positive experience.
Best regards,
The Leisuregrow Team
Outdoor bulb set bought from b& q
Outdoor bulb set bought from b& q
One bulb in set not working
B& q not interested as 2 months old and no longer had box
Contacted leisure grow , posted out a new set the next day - great customer service thanks 🙏🏻
1 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review and 5-star rating!
We're really sorry to hear you had an issue with one of the bulbs, but we're thrilled we could resolve it quickly for you. At Leisuregrow, we always aim to deliver the best possible customer service, and it's great to know our team was able to help.
If you need anything else in the future, don't hesitate to reach out. Enjoy your lights, and thanks again for your support!
Best regards,
The Leisuregrow Team
Customer Enquiry
Had to contact customer service with a enquiry and was amazed how helpful they were and will be using them again
6 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review and 5-star rating!
We're really pleased to hear our customer service team was able to help and left such a positive impression.
We're always here if you need us, and we look forward to welcoming you back again soon!
Best regards,
The Leisuregrow Team
5 Star Customer Service
A fantastic company providing great products and offering a first class customer service post sale. If only other companies could replicate Leisuregrow. A big thank you and thoroughly recommend.
6 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your amazing review and recommendation!
We're absolutely delighted to hear that you’re happy with both our products and the service you received after your purchase.
Your kind words mean a lot to the whole team – it's feedback like this that keeps us motivated to maintain the high standards we aim for.
Thanks again for choosing Leisuregrow!
Best regards,
The Leisuregrow Team
Excellent Toys for aggressive chewing dogs.
Our Fox red labrador 8m pup loves his Petface latex sprout sqeeky toy .He's a very aggressive chewer with his toys and this toy is a toy our old labrador used to play with also.So I can highly recommend petface latex toys.
4 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your lovely 5-star review!
We're thrilled to hear that your Fox Red Labrador pup is loving his Petface latex sprout squeaky toy—especially knowing it’s a favourite passed down from your old Labrador too.
It’s always wonderful to hear when our toys stand up to even the most enthusiastic chewers!
Your recommendation means the world to us.
Wishing you and your playful pup many more squeaky adventures ahead!
Best regards,
The LeisureGrow Team
Terrific Customer Service
My experience with Leisuregrow, and in particular re my Grillstream BBQ, has been amongst the best customer service I have ever experienced. A prompt, helpful, and useful response which resolved the problem and I was left feeling that my concerns were not only recognised but were being treated as an important issue which they were wanting to resolve.
27 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and fantastic 5-star review!
We're absolutely delighted to hear that your experience with LeisureGrow and your Grillstream BBQ has been such a positive one.
Providing prompt, helpful, and attentive service is something we truly pride ourselves on, so it’s incredibly rewarding to know that you felt supported and valued throughout.
If you ever need anything in the future, we're always here to help. Enjoy your BBQ, and thanks again for taking the time to share your feedback!
Best regards,
The LeisureGrow Team
First class customer service
First class customer service. No quibble replacement of a broken castor on our Grillstream BBQ.
21 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your 5-star review!
We're so pleased to hear that you were happy with the service and that we could quickly sort out the castor replacement for your Grillstream BBQ.
We always aim to make things as simple and hassle-free as possible, so it's great to know we hit the mark. If there's anything else you ever need, just let us know — we're here to help!
Best wishes,
The LeisureGrow Team
Finally had my wife's approval to buy a BBQ !
Finally had my wife's approval to buy a BBQ, and after much deliberation, eventually chose the SmashGrill Portable BBQ following a very helpful and informative discussion with James in Customer Service, who was able to positively answer all of my queries and concerns.
15 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic review!
We’re thrilled to hear that you chose the SmashGrill Portable BBQ and that the team were able to help guide your decision. We’ll be sure to pass on your kind words to him — they'll be delighted to know the team made a difference.
We hope you and your wife enjoy many great BBQs ahead! If you have any questions down the line, we’re always here to help.
Happy grilling,
The LeisureGrow Team
Price does not equality
We spent fortune on a corner unit and 6 seater table with parasol. We bearly used it last summer due to the British weather. This past month we have used it and the parasol will not stay up. The adverts say 3 year warranty but it turns out the parasol is only a year even though its a mechanical fault. Also the weave has popped out on several chairs (thou I have not reported this yet). I cannot recommend this company.
27 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to share your feedback, and we're sorry to hear you're disappointed with your recent experience.
Regarding the warranty, please note that the promotional advert you refer to is managed directly by the garden centre from which the set was purchased.
As such, we are unable to advise on third-party advertising or promotional materials. Our warranty terms are clearly outlined in the instruction manual included with your furniture at the time of purchase, and we do our best to ensure these terms are transparent and consistent.
We do take all concerns seriously and aim to resolve issues wherever possible. As mentioned in our colleague’s email, if you feel the advert was misleading, we recommend raising this directly with your place of purchase so they can investigate further.
In terms of the weave issue you mentioned, we have not yet received a report regarding this. We would always encourage customers to contact our team directly about any concerns so we have the opportunity to assist. Leaving a review to highlight an unresolved issue without first giving us the chance to help isn’t entirely fair to the team who are here and happy to support you.
Please do get in touch with us at your earliest convenience so we can look into the matter further and find a resolution for you.
Kind Regards
The Leisuregrow Team.
A summer must have!!!
A summer must have! I bought the grillstream 6 burner hybrid coal/ gas bbq a few days ago.
Excellent quality. Easy to move around particularly if the grills are removed.
Very easy to use- all coal, all gas or part coal part gas side by side. It’s also easy to switch from coal to gas or coal again.
The meats are well seared without burning as there is little fat fire flare ups.
The company responds very quickly by email when I had a question. I asked about grill lifters and they sent it to me free of charge within 2 days.
22 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic 5-star review!
We're thrilled to hear you're enjoying your Grillstream 6 Burner Hybrid BBQ – it really is the perfect summer companion.
It's great to know you’re making the most of the hybrid cooking options and that the design makes it easy to handle and cook with.
We’re also glad our team could help quickly and get the grill lifter out to you without delay. Here's to many delicious BBQs ahead!
Kind Regards
The Leisuregrow Team.
Prompt and thoughtful customer service…
Prompt and thoughtful customer service from a number of staff in this organisation . Having bought a furniture set from a Garden centre I had an issue with a missing part which was not caused by Leisuregrow . Nevertheless they owned the problem and promptly sourced the missing part . An excellent company
20 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We're delighted to hear that our team was able to support you promptly and professionally, even though the issue wasn't directly caused by us.
At LeisureGrow, we believe in taking ownership and ensuring our customers are looked after—so it's wonderful to know that this came through in your experience.
We truly appreciate you taking the time to share your feedback, and we're thrilled that you're happy with your garden furniture. If there's anything else we can help with in the future, please don't hesitate to reach out.
Kind Regards
The Leisuregrow Team.
From the Excellent service beginning of my enquiry James…
From the beginning of my enquiry James was so positive about helping me .He tried his hardest to solve my problem which he did very quickly
16 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for for taking the time to leave a fantastic 5-star review!
We're thrilled to hear that our team made such a positive impression and was able to resolve your issue quickly. We’ll be sure to pass on your feedback on, the team will be delighted to know his efforts were appreciated.
If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.
Kind Regards
The Leisuregrow Team.
SUPERB -EXCELLENT PROMPT SERVICE
SUPERB -EXCELLENT PROMPT SERVICE - BEAUTIFUL ANIMAL LIGHTS AND ASSISTANCE WITH TRANSFORMER. QUALITY PRODUCTS AND SUPERB FAST SERVICE. AMAZING. THANKYOU
20 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Wow—thank you so much for your amazing review!
We’re absolutely delighted to hear you loved the animal lights and appreciated the prompt service and assistance with the transformer.
It's always our goal to deliver quality products with fast, friendly support, so your kind words mean the world to us.
Thanks again for choosing us—we truly appreciate your support!
Kind Regards
The Leisuregrow Team.
Excellent Customer Service
I had an issue with a table that had been delivered. I contacted the manufacturer and my query was dealt with promptly and very satisfactorily. I couldn't have asked for a better response. Thank you!
12 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that your issue was resolved promptly and to your satisfaction.
Providing excellent customer service is very important to us, and it's great to know we hit the mark.
If there's anything else we can help with in the future, please don't hesitate to reach out!
Kind Regards
The Leisuregrow Team.
Great customer services.
Had a problem with solar light, emailed customer services and by return of post the problem was replaced with new.
Can’t do better than that, can you?
16 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic review!
We're so pleased we could resolve the issue with your solar light quickly and get a replacement out to you without delay.
Your kind words mean a lot, and we're always here if you need us again. You're absolutely right—quick, hassle-free service is exactly what we aim for!
Kind Regards
The Leisuregrow Team.
LG parasol break.
Contacted LG as a parasol we bought last summer as part of a dining set had broken. I asked if they did replacement arms as one arm had broken at the joint.
Got a reply email next day asking for a copy of receipt and photos. Contacted Charlie's who we purchased this from who were excellent and immediately sent me a copy of our receipt. Sent this and photo to LG. Email received next day saying the parasol was being replaced. Parasol arrived next day via Fed Ex. From initial contact to replacement arriving.....4DAYS!!!
Absolutely brilliant service from LG, what a fantastic company!!! No quibble just easy communication and instant solution. Shout out to Charlie's Garden Centre too and the speedy delivery from Fed Ex. I'm a very happy customer. Highly recommend.
12 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Wow – thank you for such a fantastic review!
We’re absolutely delighted to hear how smoothly everything went, from your first contact to receiving the replacement parasol in just four days.
That’s exactly the kind of service we strive to provide!
We’ll be sure to pass your kind words on to our team and to our friends at Charlie’s Garden Centre and FedEx as well.
It’s great to know we could turn things around quickly and leave you so happy. Thank you again for the recommendation!
Kind Regards
The Leisuregrow Team.
Great Product & Excellent Customer Service
Bought a garden bench and on building it discovered a bolt cap was missing. Contacted the company and they were extremely helpful and posted out a replacement straight away. Couldn’t ask for better service and extremely happy with the product.Would totally recommend.
14 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
We're really pleased to hear that you’re happy with your garden bench and that our team could quickly sort out the missing bolt cap for you.
We always aim to make things as easy and efficient as possible, so it’s great to know we delivered.
Kind Regards
The Leisuregrow Team.
We bought a cast iron outdoor table and…
We bought a cast iron outdoor table and chairs supplied by this company (via John Lewis). Excellent stylish product. I managed to lose one of the adjusters on the table and emailed them to see if I could source a replacement. A representative from the company (James) was kind enough to post me a replacement free of charge. Great customer service.
14 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful review!
We're so pleased to hear you're enjoying your table and chairs, and that the team were able to assist you with a replacement part so quickly.
Providing helpful, hassle-free service is what we aim for, and it's great to know we hit the mark.
We really appreciate you taking the time to share your experience!
Kind Regards
The Leisuregrow Team.
All the customer service team went out…
All the customer service team went out of their way to replace a parasol for us.lt was difficult for them to source a suitable product but they came up trumps.
Great service from David , Davron and James.
10/10.
14 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and glowing review!
We're delighted to hear that our team were able to go the extra mile to find a suitable replacement parasol for you.
It’s always rewarding to see our team’s efforts recognized. We truly appreciate your 10/10 rating and are so glad we could help.
Enjoy your new parasol, and thanks again for choosing us!
Kind Regards
The Leisuregrow Team.
EXCELLENT customer service
I contacted Leisuregrow having purchased some garden furniture 12 years ago. I wanted to have some replacement seat cushions. I used the telephone number and then uploaded some photographs of my furniture. The staff could not have been more helpful despite the age of my furniture suggesting places where I could obtain replacement cushions.
28 April 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're delighted to hear that our team was able to assist you, even after 12 years.
It's always our aim to offer helpful advice and support wherever we can, and we're so pleased we could point you in the right direction for replacement cushions even if not direct.
We really appreciate you taking the time to share your experience!
If you need anything in the future, please don't hesitate to reach out.
Kind Regards
The Leisuregrow Team.
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