I never leave feedback for companies or products HOWEVER my Grillstream BBQ wasn’t working and so I looked up the manufacturer online and immediately managed to get through to David in customer supp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
James from consumer service team went above and beyond the service i expected. I had a faulty space ball toy and he dealt with the issue very efficiently. Wish there were more companies like this one... See more
Company replied
Fantastic response from James at leisure grow , replied quickly, positively,politely, i couldn't have asked for better customer service . new table on its way as a gesture of good will all though I... See more
Company replied
Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
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Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
363 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Amazing customer service
Amazing customer service. Needed a replacement part which they found for me and posted out for free. Quick to respond and very happy with this follow up care. Thank you so much. Would highly recommend.
3 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful review! We’re so pleased to hear that you had a positive experience with our customer service team.
It’s great to know we could help source the part you needed and get it out to you quickly.
Your kind words and recommendation mean a lot to us — we really appreciate you taking the time to share your experience.
Best wishes,
The LeisureGrow Team
Very small issue on BBQ assembly with…
Very small issue on BBQ assembly with just one bolt missing. Contacted and issue was resolved within 24hrs with the missing part despatched and express delivered. Amazing customer service!
4 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We're glad to hear the missing bolt was quickly resolved and that you were happy with the express delivery.
Our team works hard to provide fast, helpful support, and it's great to know we hit the mark.
Enjoy your BBQ, and thank you again for your kind words! 🔧🔥😊
Best regards,
The Leisuregrow Team
The extendable table to the Rattan…
The extendable table to the Rattan patio set that I purchased in 2021 began to break at the cross strands.
Having contacted Trudie firstly and then James, I was pleasantly surprised by their patience, attitude and determination to help me resolve my problem. It was promptly confirmed that a goodwill gesture of replacement would be forwarded to me which in fact was received today. It is refreshing to not be fobbed off with warranty or excess usage or any other excuse some companies lay before customers. I can fully recommend this organisation as a company that you can trust. I am very impressed with their "Customer First" approach and wish them all well in the future.
Dennis Clifton
1 July 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind and thoughtful review.
We’re truly delighted to hear that your experience with our customer service team left such a positive impression.
Your satisfaction means a great deal to us, and we’re pleased that we could resolve the issue with your patio set to your satisfaction.
At the heart of what we do is a commitment to putting our customers first, and it’s wonderful to know that this was reflected in your experience.
Your recommendation and support are greatly appreciated.
Wishing you many more enjoyable moments with your patio set!
Best regards,
The Leisuregrow Team
Table Issue rectified with ease.... James is your man!
I had an issue with a table purchased some time ago, James was very swift to deal with this.
He was extremely helpful and although Leisuregrow perhaps didn't need to act if they really didn't want to, they did. They rectified the problem with great ease.
The customer service I have received from this company has not only reaffirmed my trust in them but they also feature in the top 5 "customer service" enquiries I've ever had in perhaps 35 years!
If only all companies behaved this way, honouring their own products then the world would be a better place.
Well done James and well done Leisuregrow!!
11 May 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re absolutely delighted to hear that the team were able to assist you swiftly and effectively, and that the resolution left such a positive impression.
At LeisureGrow, we truly believe in standing by our products and doing the right thing for our customers — your feedback reassures us that we’re on the right track.
To be counted among your top 5 customer service experiences in over 35 years is genuinely humbling — thank you for that honour! We’ll make sure the team sees your lovely comments too.
Your support means a great deal to us. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Best regards,
The Leisuregrow Team
Exceptional Customer Service
My Turin cushions were destroyed by mice over wintering in an outdoor storage box. We’ve had the bistro set for 3 years so I wasn’t expecting replacements to be available. However, James in Consumer Customer Service, managed to find 2 sets. Remarkable really considering the design changed 2 years ago. I can’t thank him enough.
Truly exceptional customer service from him and Leisure Grow.
20 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We're sorry to hear about the unfortunate situation with your cushions, but we're absolutely delighted that our team were able to help track down replacements for you.
It's always our goal to go the extra mile for our customers, and we're so pleased to hear that the Leisuregrow team were able to exceed your expectations.
Your kind words mean a great deal — thank you again for taking the time to share your experience!
Best regards,
The Leisuregrow Team
No replacement parts available
I had a lovely set of parasol lights 2 years ago and have always been careful to take the batteries out. The battery pack has rusted si I contacted Leisuregrow to a replacement but they don’t supply spare parts so the only option is to buy the unit again costing around £35. Very disappointing 🥺
30 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave a review, and we’re really sorry to hear about the issue with your parasol lights.
We always aim to help wherever we can, and we understand how disappointing it must be to find the battery pack has rusted — especially after taking good care of the unit.
Unfortunately, as the item is now outside of its warranty period and the battery pack isn’t available as a standalone part, we weren’t able to offer a replacement on this occasion.
We do genuinely value your feedback, and we'll pass your comments on to our product team for future consideration.
If there's anything else we can do or if you have further questions, please don’t hesitate to get in touch.
Best regards,
The Leisuregrow Team
disapearing small part by mounting the BBQ
during buildup from the BBQGCB45K a bolt fell on the ground and disappeared due to the kind of bolt ( not metric) i had to call leisuregrow
the same day i had an email from DPD that the shipment was on his way
sorry i couldn't give you 10 stars
Arie Vis
27 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review – we're really glad to hear that you were happy with the support, even if a bolt tried to make things difficult!
We're sorry to hear about the missing part, but we're pleased LeisureGrow were able to help quickly and that DPD got it on the move the same day.
If there's anything else you need or if we can help in the future, don't hesitate to get in touch.
And don't worry about the 10 stars – 5 from you means a lot!
Best regards,
The Leisuregrow Team
Brilliant Customer Service
We purchased a Patio Set and Chairs last year, unfortunately we noticed some of the colouring was coming away or faded on the edges of the chairs.
A few message to the retailer and Leisuregrow the problem was rectified by 4 replacement chairs being sent within a few days. Brilliant customer service from a company that cares.
27 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave such a kind review!
We’re really sorry to hear about the initial issue with the chairs, but we're so pleased it was resolved quickly and to your satisfaction. It’s great to know the replacement process went smoothly — we always aim to make things right as quickly as possible.
Your feedback means a lot and we’re glad to have been able to help.
Enjoy your patio set, and if you ever need us again, we’re here for you!
Best regards,
The Leisuregrow Team
Had questions about my new grill they…
Had questions about my new grill they answered almost immediately to each question and follow up question
Very helpful 10 out of ten
26 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic review!
We're so glad we could help with your new grill and that you got the answers you needed quickly.
It’s great to hear our team was able to support you every step of the way — that’s exactly what we aim for.
We really appreciate your “10 out of 10” – it means a lot!
Best regards,
The Leisuregrow Team
Excellent Customer Service
We had an issue with a Garden table which was resolved immediately by Davron and a replacement table was delivered 2 days later! Amazing Customer Service, very helpful and polite, nothing was too much trouble. Would definitely recommend this Company for products and after sales.
11 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We’re delighted to hear that the team were were able to resolve the issue with your garden table so quickly and that your replacement arrived within two days.
It’s always our goal to provide helpful, polite, and efficient service, and we're so pleased to know you felt well looked after.
Your recommendation means a lot to us — thank you again!
Best regards,
The Leisuregrow Team
Customer service at its best
Very quick response to a request for spare parts for a BBQ, double checked all the details to ensure I was ordering the correct parts. Followed up very quickly with a very reasonable quote, very polite customer service rep on the phone.
Customer service at its best.
26/06/2025
Just to add contacted James for some BBQ parts that we needed for some repairs in our business, same result. I just cannot fault their customer service experience. Many Thanks
26 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your kind words and fantastic review!
We're so pleased to hear you had a great experience with our customer service team — from double-checking the details to providing a quick and fair quote.
It's always our aim to make sure you get exactly what you need, with friendly and professional support along the way.
We really appreciate your feedback — customer service is at the heart of what we do!
Best regards,
The Leisuregrow Team
LG Capri chairs are painfully uncomfortable
The Capri outdoor seating set appears ok to begin with but sitting on the chairs for anything over a few minutes shows their poor design. The front edges of the seat pad are aggressively sharp and dig in to the back of the legs. This painful design flaw is not noticeable when you sit on the chairs in a showroom only for a brief period. LG don't make cushions or pads for this range so the expect further expenses to make this useable without it causing pain.
25 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave such detailed feedback on the Capri outdoor seating set.
We’re really sorry to hear that your experience with the comfort of the chairs hasn’t met expectations.
We understand that comfort is highly personal and can vary from person to person. While we haven’t received similar concerns from others — and we've sold hundreds of units to date — we truly appreciate you highlighting this aspect.
It’s helpful insight, and we can confirm that your feedback has been shared with the relevant product team for consideration.
If you continue to find the set uncomfortable, you may want to speak to your place of purchase to see whether an exchange might be possible.
While we currently don’t offer additional cushions for this range, we do understand how important it is that your outdoor furniture feels just right.
Thanks again for sharing your thoughts — it helps us improve.
Best regards,
The Leisuregrow Team
Good BBQ BUT started to…
Good grill stream BBQ BUT started to fall apart and customer service was poor. Not worth the price
1 September 2024
Unprompted review
Reply from Leisuregrow Products LTD
We're really sorry to hear about your experience with both the product and our customer service — that’s not the standard we aim for.
We take quality and support seriously, so we'd appreciate the opportunity to put things right.
Please reach out to us directly at consumer@leisuregrow.com, and we’ll do our best to resolve the issue promptly.
Thank you for your feedback — it helps us improve.
Best regards,
The Leisuregrow Team
Email them and had an answer within…
Email them and had an answer within minutes.
17 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're glad to hear you received a quick response — our team works hard to provide fast and helpful support.
If you ever need anything else, we're just an email away!
Best regards,
The Leisuregrow Team
Super helpful customer services
Had a few installation issues and spoke to Davran on helpline. He was super helpful and knowledgeable- he knew exactly what he was talking about and got all my issues solved. The Grillstream BBQ is great too. Excellent build quality
13 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic review!
We're so pleased to hear Davron was able to help you get everything sorted — we'll be sure to pass on your kind words to him.
Great to know you're enjoying your Grillstream BBQ too — they're built to impress!
If you need anything in the future, don’t hesitate to reach out.
Best regards,
The Leisuregrow Team
First class
Bought a Grillstream barbecue, the knobs were missing, contacted customer service late one afternoon received a reply early next morning, sent them a photo of the problem, new knobs we’re in the post the same day. Fantastic.
5 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thanks so much for your kind words!
We're really glad we could resolve the issue quickly and get the replacement knobs out to you without delay.
We always aim to offer fast and helpful service, so it's great to hear your experience reflected that. Enjoy your new barbecue — happy grilling!
Best regards,
The Leisuregrow Team
Frosted stainless steel bollard lights
Had a problem with some frosted stainless steel bollard lights which stopped working.Phoned customer service and spoke to James Paton who was extremely helpful and very polite who arranged to replace them straight away
Received the replacement on 10 June after speaking to James on 6th June
James is an asset to the company and promotes the company with his speedy response
6 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review and kind words!
We're delighted to hear that our team was able to assist you so efficiently and professionally. Providing outstanding customer service is something we take great pride in, and it's wonderful to know THAT our team made such a positive impression.
We're also glad the replacement lights arrived promptly and that your issue was resolved without delay. Your feedback is truly appreciated and will be shared our team.
Thanks again for taking the time to share your experience – it means a lot to us!
Best regards,
The Leisuregrow Team
Good information and prompt delivery …
Good information and prompt delivery for original order. Had a small issue with a cable which was resolved promptly without any question. Great customer service.
6 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're glad to hear your original order arrived promptly and that our team was able to quickly resolve the issue with the cable.
Providing great customer service is a top priority for us, and it's wonderful to know you had a positive experience.
Best regards,
The Leisuregrow Team
Outdoor bulb set bought from b& q
Outdoor bulb set bought from b& q
One bulb in set not working
B& q not interested as 2 months old and no longer had box
Contacted leisure grow , posted out a new set the next day - great customer service thanks 🙏🏻
1 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review and 5-star rating!
We're really sorry to hear you had an issue with one of the bulbs, but we're thrilled we could resolve it quickly for you. At Leisuregrow, we always aim to deliver the best possible customer service, and it's great to know our team was able to help.
If you need anything else in the future, don't hesitate to reach out. Enjoy your lights, and thanks again for your support!
Best regards,
The Leisuregrow Team
Customer Enquiry
Had to contact customer service with a enquiry and was amazed how helpful they were and will be using them again
6 June 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review and 5-star rating!
We're really pleased to hear our customer service team was able to help and left such a positive impression.
We're always here if you need us, and we look forward to welcoming you back again soon!
Best regards,
The Leisuregrow Team
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