I never leave feedback for companies or products HOWEVER my Grillstream BBQ wasn’t working and so I looked up the manufacturer online and immediately managed to get through to David in customer supp... See more
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Review summary
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Reviews shaping this summary
James from consumer service team went above and beyond the service i expected. I had a faulty space ball toy and he dealt with the issue very efficiently. Wish there were more companies like this one... See more
Company replied
Fantastic response from James at leisure grow , replied quickly, positively,politely, i couldn't have asked for better customer service . new table on its way as a gesture of good will all though I... See more
Company replied
Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
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Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
359 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Above and beyond...
Lost my grill lifters during a recent house move. Emailed customer service asking about replacements and David / James sorted some out. Arrived they day after they sent them.
Excellent customer service.
2 June 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic 5-star review.
We're sorry to hear that your grill lifters went missing during your house move, but we're delighted that David and James were able to help arrange replacements for you quickly and efficiently.
It's great to hear that they arrived so promptly and that you were pleased with the service you received. We'll be sure to pass your kind comments on to both David and James, who will be thrilled to know they made a positive difference.
Thank you for taking the time to share your experience and for your valued support.
Kind regards,
The LeisureGrow Team
Replacement glass
I contacted Lg requesting replacement glass for my patio table. The price was £240 which I thought was very expensive. However I have tried to contact them again o several occasions and they have not replied to my emails.
20 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your review.
We are sorry to hear that you have not received a response to your recent emails regarding the replacement glass for your patio table.
We appreciate your feedback and understand your frustration. If you have not already done so, have you tried contacting our team via phone or live chat? These channels may allow us to assist you more quickly and help resolve your enquiry.
If you still require assistance, please provide us with your details and we'll be happy to look into this further for you.
Kind regards,
The LeisureGrow Team
Excellent service team
Excellent service team. I had purchased a product online from an auction house. A few small parts were missing. I contacted the leisuregrow team via email. They responded immediately and located the items and sent them to me immediately.
Great service.
26 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful 5-star review!
We're delighted to hear that our team was able to quickly locate and send the missing parts from your auction purchase.
Providing prompt and helpful customer service is very important to us, so it's great to know we could resolve the issue to your satisfaction.
We truly appreciate your feedback and thank you for choosing LeisureGrow. We hope you enjoy your product for many years to come.
Kind regards,
The LeisureGrow Team
I purchased a Grillstream BBQ and two…
I purchased a Grillstream BBQ and two components were missing during assembly. I contacted Leisuregrow and within a few days the missing items had been delivered and the BBQ is now fully functional. Excellent service.
9 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave us a 5-star review.
We're sorry to hear that some components were missing from your Grillstream BBQ, but we're pleased that our team was able to resolve the issue quickly and get the replacement parts to you within a few days.
It's great to know your BBQ is now fully assembled and ready to use. We really appreciate your kind comments about our service and thank you for choosing LeisureGrow.
We hope you enjoy many fantastic BBQs ahead!
Kind regards,
The LeisureGrow Team
They were excellent
They were excellent, they responded promptly a d efficiently. They provided replacement parts within 2 days of my contacting them. I'm extremely pleased with their service.
22 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you were pleased with the service you received and that the replacement parts arrived quickly.
Our team always aims to respond promptly and efficiently, so it’s great to know we met your expectations.
We really appreciate your feedback and thank you for choosing us!
Kind regards,
The LeisureGrow Team
Received great service from James at…
Received great service from James at customer service, dealt with my issue promptly and gave me confidence in the product.
Would definitely recommend.
20 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and 5-star review!
We're delighted to hear that James provided such prompt and helpful service, and that he gave you confidence in the product.
Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to James and the team.
Thanks again for your support!
Kind regards,
The LeisureGrow Team
LeisureGrow? No, no, no!
Shortly after washing the four grills of my BBQ with warm water and mild soap, two of the grills badly corroded. So badly corroded large chunks of the grill embedded themselves in the burgers I was cooking. Slightly nauseating. This was a John Lewis branded BBQ and it took them more than a week to get back to me. I was eventually informed that this was the responsibility of Leisuregrow (LG). After receiving an unclear response from LG via John Lewis I contacted LG directly and was informed that the warranty would not be honoured. When I asked for the warranty conditions to be explained, the woman in Customer Service went on the offensive and would not process my payment for the replacement parts. She said this was because my cleaning technique was not to her liking, that I was a bad steward of their products. So I had to call John Lewis again and restart the process. LG seems to have added 13 pounds to the replacement cost for reasons unclear to me. Their delivery agent is DPD and as I was not going to be home, I asked for the parcel to be placed in the recycling box, to which they confirmed. I received a text message indicating the parcel had been left in a safe and secure place. Directly in front of my front door, meaning that anyone walking by could have helped themselves to it. This is the short and polite version.
Update:
The process of having the faulty grills replaced was more time consuming and involved more steps than I would have expected. Moreover, I would have expected that the retailer would take more responsibility. Also, to clarify when I called Customer Service this was not for the purpose of getting the parts for free, but rather to pay for them as this could not be done online, and to try to understand the warranty because this was not clear from earlier correspondence, and the Furniture Department of John Lewis didn’t seem to know. However, I now have the replacement parts and I trust they will last a very long time. I’ll leave it at that.
1 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
We are sorry to hear that you remain dissatisfied with your experience.
To clarify, during your telephone conversation you had requested that the replacement grills be supplied free of charge and that we pursue the claim directly with John Lewis on your behalf.
Unfortunately, this is not a service we are able to offer, which is why you were advised to contact John Lewis directly regarding this request.
Having reviewed the quotations provided, we can also confirm that there was no additional increase in the cost of the replacement parts as suggested.
As explained during previous correspondence, the warranty was deemed invalid due to maintenance-related issues, and in such instances replacement parts are chargeable. This decision was made in line with the warranty terms and conditions.
We are, however, sorry to hear of the delivery concerns raised regarding DPD and appreciate your feedback on this matter.
Kind regards,
The LeisureGrow Team
Wonderful customer service
Wonderful customer service, so helpful finding a product of theirs that I was struggling to purchase.
Definitely went over and above on this occasion which I was extremely grateful for
15 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that our team was able to help you find the product you were struggling to purchase.
We always strive to go above and beyond for our customers, so it’s fantastic to know your experience reflected this.
Your kind words and support are truly appreciated, and we hope you enjoy your purchase!
Kind regards,
The LeisureGrow Team
Substandard BBQs and Disappointing Customer Service
If I could leave less than 1 star I would! We purchased our BBQ over two years ago through John Lewis who I have to say, live up to their reputation of excellent customer service. We paid £1158 for the BBQ (so not cheap) and all 4 wheels have since collapsed, making it impossible to move through no fault of our own. Leisuregrow were provided with photos but have ducked and dived, refusing to replace the wheels, claiming they were not covered under the existing warranty unlike recent products. JL however agreed that this is unfair and have offered to replace the wheels at a cost to them.
I would never buy a BBQ again from Leisuregrow as the quality is substandard and their customer service is lacking. Disappointing for a UK based company but hats off to John Lewis.
13 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
We’re very sorry to hear about your experience and disappointed that you feel let down by us.
We appreciate you taking the time to share your feedback, and we completely understand how frustrating this situation has been, especially given the investment you made in your BBQ. While warranty terms can vary between product ranges and production periods, we recognise that this has not met your expectations.
Please also note that John Lewis do hold certain spare parts independently, which they may be able to offer directly to customers. We are unsure whether this option was discussed with you during the process.
Your feedback has been shared internally with our customer care and product teams as we continuously review both product quality and aftercare support.
Thank you again for bringing this to our attention.
Kind regards,
The LeisureGrow Team
Turin Dining Set
I lost one of the adjustable feet on the table of our Turin dining set. I contacted customer service and explained the problem. They sent me 4 replacement feet - free of charge!
1 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We’re delighted to hear that our customer service team was able to help quickly and get replacement adjustable feet sent out for your Turin dining set.
We always aim to make things as easy as possible for our customers, so it’s great to know you had a positive experience.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy your dining set for many years to come!
Kind regards,
The LeisureGrow Team
Absolutely appalling customer service
Absolutely appalling customer service.
They have no idea where your products are once you've ordered them.
And also say they have 10 days to pick and send them out, which isn't made clear on the websites.
12 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating delays and a lack of clear delivery updates can be, particularly when expectations around dispatch times are unclear.
We aim to provide accurate information throughout the ordering process, so we’re disappointed to hear that this was not your experience.
Your comments regarding communication, order tracking, and dispatch time visibility have been noted and shared with the relevant teams for review as we continue working to improve our service.
Thank you again for your feedback.
Kind regards,
The LeisureGrow Team
Swanky new Pergola
Theo and Kyle kept us posted about their arrival time. They worked very quietly and efficiently and left no mess, all packaging was taken away. The new pergola looks great and we received full instructions on how to use and maintain it.
12 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful 5-star review!
We’re so pleased to hear that Theo and Kyle kept you informed throughout, worked efficiently, and left everything spotless afterwards. It’s great to know you’re happy with your new pergola and that the handover instructions were helpful.
We’ll be sure to pass your kind comments on to the team — they’ll really appreciate it. Thank you again for choosing us, and we hope you enjoy your pergola for many years to come!
Kind regards,
The LeisureGrow Team
Excellent products & excellent customer service.
We have 3 products from Leisuregrow, and they are a number of years old (>10 years) but their excellent customer service, were able to help us with parts.
This was done in a courteous and professional manner.
It is a testament to the quality of their products that they are still going strong after so long and they are able to help.
The company should be proud of itself and its employees.
7 May 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that our customer service team was able to assist you with parts for your LeisureGrow products, even after so many years.
It means a great deal to know that your products are still going strong after more than 10 years — that’s exactly the quality and longevity we strive for.
Your kind comments about the professionalism and courtesy of our team will be proudly shared with everyone involved.
Thank you again for your continued support and for taking the time to share your experience.
Kind regards,
The LeisureGrow Team
Excellent after sales customer experience
Had a number of queries relating my Smash Burger BBQ.
They were answered quickly and professionally with a clear depth of product knowledge
It was a refreshingly excellent service with a real customer focus.
Very happy to recommend Grill Stream
18 April 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We're really pleased to hear that you had such a positive experience with our customer care team.
We always aim to help in any way we can and it's great to know that our efforts made a difference for you.
Your kind words truly mean a lot to us and have been shared with the team.
Thank you again for taking the time to leave such a lovely review and for placing your trust in us.
Kind regards,
The LeisureGrow Team
Fantastic customer care
Fantastic customer care. Went above and beyond to sort a problem that was not their fault. Restored by faith in human nature THANK YOU 5*****
15 April 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We're really pleased to hear that you had such a positive experience with our customer care team.
We always aim to help in any way we can and it's great to know that our efforts made a difference for you.
Your kind words truly mean a lot to us and have been shared with the team.
Thank you again for taking the time to leave such a lovely review and for placing your trust in us.
Kind regards,
The LeisureGrow Team
Brilliant professional service
Brilliant professional service and sorted my problem very quickly.
13 April 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the great 5-star review!
We’re really pleased to hear you found our service professional and that we were able to sort your problem quickly.
Providing fast and helpful support is exactly what we aim for, so it’s lovely to know we delivered.
Thanks again for taking the time to share your feedback — it’s very much appreciated.
Kind regards,
The LeisureGrow Team
Service done right!
I needed a replacement part for my Grillstream BBQ. They worked out exactly what I needed and got straight on the case. The part had arrived within a day or 2. Amazing service. Many other companies should take a leaf out of this company's book!
18 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the fantastic 5-star review!
We're really pleased we could help you find the right replacement part for your Grillstream BBQ and get it sorted quickly.
Our team always aims to make things as easy and fast as possible, so it’s great to hear that the service hit the mark.
Your kind words genuinely mean a lot to us, and we really appreciate you taking the time to share your experience.
Enjoy getting back to cooking on your BBQ!
Kind regards,
The LeisureGrow Team
Brilliant!
Needed replacement feet for my patio table after losing while moving house. Contacted Leisuregrow regarding this and within 2 days I had replacements delivered. The customer service team were brilliant to deal with and would definitely use this company again.
25 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're really glad we could help get your patio table sorted so quickly.
Losing small parts during a move is never fun, so it's great to hear the replacement feet reached you promptly and that our customer service team made the process easy.
We truly appreciate your support and look forward to helping you again in the future. Enjoy your patio table! 🌿
Kind regards,
The LeisureGrow Team
Great aftersales service .
Great aftersales service .
We bought the Monte Carlo 4 seater rattan set almost 5 years ago .All our friends and family loved sitting around it ,the comfort and the style .
Unfortunately packed away last autumn for the winter and just opened to check for this season and found the table top rattan had broken .
We contacted the customer service,who were wonderful .James looked into the problem and luckly we were able to purchase just the table top ,rather than the whole set which we love so much .Delivery was arranged and delivered within 2 days .Thank you so much James and Leisuregrow Products Ltd for the great service .How many companies would go the extra mile like this company has, to please a customer ? .Just bare in mind when you buy something ,the aftersales service is very important .Not just the price you paying .
26 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review — it truly means a lot to us!
We’re delighted to hear how much you and your family have enjoyed your Monte Carlo set over the years, and it’s great to know it’s been such a comfortable and stylish centrepiece for your gatherings.
We’re especially pleased that our team was able to assist you in finding a suitable solution and get everything sorted quickly.
Being able to offer replacement parts where possible is something we always strive for, so it’s fantastic to hear this made a difference.
Your kind words about our aftersales service really do mean a great deal — we completely agree that support after purchase is just as important as the product itself.
Thank you again for your support, and we hope you continue to enjoy your set for many more years to come!
Kind regards,
The LeisureGrow Team
Chair Clips
Brilliant company to deal with. Very responsive. Thank you so much. 10/10.
24 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had a positive experience and that our team could assist you effectively.
Your feedback means a lot to us and motivates us to continue providing the best service and products possible.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
The LeisureGrow Team
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