Leisure Lakes Bikes - Daventry Reviews 

211
TrustScore 4.5 out of 5

4.5

Abbey Retail Park, South Way, Leisure Lakes Bikes Daventry, NN11 4GL Daventry, Northamptonshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very pleasant experience when shopping for a new bike. Knowledgeable staff, all questions answered. Martin did my new bike handover, fitted my bar risers and saddle and was generally very attentive. C... See more

Rated 5 out of 5 stars

Bike seat . Ordered a new seat, was ready for collection the next day at the Daventry store, decided to ride over and pick up my new seat, whilst there we enjoyed a lovely coffee and sandwich... See more

Rated 5 out of 5 stars

Been using L. Ls.Bikes Daventry for well over 15yrs. Always a friendly welcome from established and new staff (especially Haley the cafe queen). A superb selection of bikes and gear for all. Extremely... See more

Rated 5 out of 5 stars

Decided to collect my new bike rather than mail order delivery even though it was a bit of a drive. Glad I did every person on the team in store couldn’t do enough to help, not always the case with... See more


Company details

  1. #43 of 95 best companies in Bicycle Shop
  2. #18 of 32 best companies in Bicycle repair shop
  3. #8 of 12 best companies in Recreation centre

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

  • Abbey Retail Park, South Way, Leisure Lakes Bikes Daventry, NN11 4GL, Daventry, Northamptonshire, United Kingdom

  • 01327 317 158

4.5

Excellent

TrustScore 4.5 out of 5

211 reviews

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Replied to 82% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(211)

1,272 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased a new Mountain Bike from…

I purchased a new Mountain Bike from this Company. I wanted to purchase from a reputable dealer and at a competitive price. I used click & collect so I could benefit from an in store personal handover. The purchase was a good experience & the staff involved were knowledgeable & friendly. I would happily recommend them.

25 September 2024
Rated 5 out of 5 stars

Fab service, every time!

I absolutely love the service every time I visit Leisure Lakes. Today I popped in to ask about just checking my tyres on a bike I'd bought recently from them, as I'm competing in a triathlon tomorrow, and they were able to fit me in for my free bronze service then and there. The staff are always welcoming and eager to help. Thank you so much!!

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Staff were super helpful and friendly

Staff were super helpful and friendly, Martin helped us choose bikes and ordered them for us to test, Will spent time helping us with helmets, fitted drinks holders and helped us get two bikes in a small car! Thank you :)

1 September 2024
Unprompted review
Rated 1 out of 5 stars

Bike was badly built and fsa parts…

Bike was badly built and fsa parts fitted instead of the listed shimano parts.

7 August 2024
Leisure Lakes Bikes - Daventry logo

Reply from Leisure Lakes Bikes - Daventry

Hi, sorry to hear about the problems. Was the bike collected from the Daventry store? If so please feel free to take it back for an inspection and adjustment ASAP.

And unfortunately manufacturers can change Specifications without notice, usually because of stock/supply issues at the point of manufacture ( for example this was rife during Covid). We just open the box and build what is supplied by them.
Can i ask what parts are different?

Rated 1 out of 5 stars

They broke my bike and refuse to reply to my emails

So I bought a bike that some had taken to leisure lakes bikes to have the motor replaced under warranty, 2 weeks into owning the bike it's starting turning itself off, dropped motor to find out when they put the motor back in they didn't secure the wires correctly and one got jammed between the motor and the frame, I've fixed myself which took plenty hours and pounds, reported this to them in 2 emails over a week ago and still no reply, appalling customer service, appalling skills when fixing bikes, best to just say away from this type of company

I sent all documents providing proof of work that they carried out and photo proof of the damage caused in the multiple emails sent.

17 August 2024
Unprompted review
Leisure Lakes Bikes - Daventry logo

Reply from Leisure Lakes Bikes - Daventry

Hi, sorry to hear about your issues.
Apologies on the delay, we are a little short staffed but are working through all the emails.
Just to clarify, is this a second hand bike? Does the previous owner have any paperwork from our workshop so i can look into this for you?

Rated 5 out of 5 stars

Excellent service!!!

I visited Leisure Lakes Bikes in search of a child seat for my bike, and had a great experience. Billie was incredibly helpful, guiding me to the perfect product. Bizi made it even better by fitting the seat in the workshop right away, so my family and I could enjoy a bike ride that same afternoon. Excellent service all around! 😀👍🏼👍🏼

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Helpful staff from point of ordering…

Helpful staff from point of ordering the bike to collection. Repositioning of brake levers carried out while I waited and questions given knowledgeable answers, all details of aftersales service fully explained
Highly recommended dealership.
Many thanks

3 August 2024
Rated 5 out of 5 stars

New bike time….

We recently looked around a few bike shops in Warwickshire area for a new bike for daughter, ended up at Daventry leisure lakes. A young lady called Billie helped us and really knew her stuff, she couldn’t do enough to help us and sorted us out with exactly the right bike. Really great service

1 June 2024
Unprompted review
Rated 2 out of 5 stars

Five assistants and only me in shop

Five assistants and only me in shop. Ignored while they made each other coffee and chatted. Eventually I asked for assistance but felt like I was disturbing them. Then talked down to and left alone mid way during sales discussion while assistant went of and served someone else.

2 June 2024
Leisure Lakes Bikes - Daventry logo

Reply from Leisure Lakes Bikes - Daventry

Thanks for your honest feedback.
Sorry for the negative experience received. This is not the standard of service that we are striving to provide.
We will be speaking with the entire team regarding this specific case to ensure it never happens again.
While we understand first impressions can't be reversed , we would love a second chance to help.
If there is any way we can help you in the future please reach out to us.
Kind regards,

Rated 5 out of 5 stars

Ordered the bike online

Ordered the bike online, got a phone call to see if I needed anything else or assistant in assembly. They were really on the ball and the bike was better than expected

4 May 2024

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