Leisure Lakes Bikes - Leyland Reviews 

66
TrustScore 4.5 out of 5

4.6

Leisure Lakes Bikes, Unit 1 Osprey Place, Titan Way, PR26 7EW Leyland, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really friendly staff who are incredibly knowledgeable and helpful. I visited twice recently, once to buy kit for my son and once for myself. Not only did I get everything that I wanted I also got... See more

Rated 5 out of 5 stars

I purchased a Whyte E180rsx, from LLB at a great price, and apart from a slight communication hiccup, the bike arrived dead on time. In fact delivery by parcel force shocked me as I missed them by a c... See more

Company replied

Rated 5 out of 5 stars

Always an excellent service every time we buy something for my son’s bike or get something fixed on it. Pete and his team are absolutely fantastic at always fitting us in and always go above and beyon... See more

Rated 5 out of 5 stars

Leisure Lakes helped me purchase a Troy Lee MIPS A3 helmet. I tried 2 different sizes, and returned the smaller version for a small postal charge. The M/L fits beautifully (57cm head) and has made... See more


Company details

  1. #39 of 91 best companies in Bicycle Shop
  2. #17 of 31 best companies in Bicycle repair shop
  3. #7 of 12 best companies in Recreation centre

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

  • Leisure Lakes Bikes, Unit 1 Osprey Place, Titan Way, PR26 7EW, Leyland, England, United Kingdom

  • 01772 958450

4.6

Excellent

TrustScore 4.5 out of 5

66 reviews

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Replied to 76% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(66)

1,278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Leyland.

Picked up my new Specialized Levo today and I have to say a big THANK YOU to Pete and team for the excellent service. From start to finish, his advice and guide was spot on. No pressure to sell and these guys know what they are talking about. Thank you Leyland team. I love my new bike.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Can’t fault them really

Can’t fault them really. Normally do click and collect from Layland and never had an issue. Prices are generally good and service is spot on

4 March 2025
Leisure Lakes Bikes - Leyland logo

Reply from Leisure Lakes Bikes - Leyland

Hey , Thanks for your feedback.

We're delighted you had such a positive experience! Our team works hard to provide
the best service and your review validates our efforts. Thank you!

Cheers
Leisure Lakes Bikes

Rated 5 out of 5 stars

Ordered the wrong wolftooth roadlink so…

Ordered the wrong wolftooth roadlink so I went back to swop it for the right one and the staff were very helpful and friendly.I was very pleased with the service. I would definitely recommend Leisure Lakes Bikes to anyone. 😃👍

8 March 2025
Leisure Lakes Bikes - Leyland logo

Reply from Leisure Lakes Bikes - Leyland

Hey, thanks for your feedback!

Your satisfaction is our top priority, and we're overjoyed to hear we hit the mark!
Thank you for the glowing review; it truly brightens our day."

Cheers
Leisure Lakes Bikes

Rated 5 out of 5 stars

Great Telephone Service

Having ordered some gift vouchers, the salesmen called me to make sure they were for the same recipient, as it would have been necessary to cancel down the order and issue separately if it wasn’t the case. Very thoughtful and appreciated

20 February 2025
Rated 5 out of 5 stars

Fantastic Service!

Pete and his team at the Leyland store went out of their way to get my son's forks and brakes sorted at short notice. Fantastic service and would highly recommend.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Super friendly and knowledgeable

Staff are absolutely great and super helpful and friendly !
Went over and beyond to help me sort my bike out !
New shop is great and offers so much and team is very knowledgeable
Would highly recommend going to them for any help or even just to have a look what they got !
Will 100% be going back !

12 February 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a 29 x 2.6 tyre online

I ordered a 29 x 2.6 tyre online. This was showing in stock. So I purchased it. A 29 x 2.3 arrived. This wasn't the tyre I ordered. I have emailed them but yous are saying that the tyre wasn't in stock. But when I ordered it was as that's the option I pressed and paid for. Not my mistake.
My issue is yous are trying to make out iam a lier. And I ordered the wrong size just to justify your mistake and not send me out a returns label.
Your online system is at fault.
So now I have the cost and inconvenience to send the tyre back for a refund. Having to re purchase the correct tyre.
So leisure lakes cycles my opinion is your are clowns 🤡 and I will never use or recommend.

6 February 2025
Unprompted review
Leisure Lakes Bikes - Leyland logo

Reply from Leisure Lakes Bikes - Leyland

Hey Knoxy, sorry you feel this way.

We did look at all the information from your confirmation through to our stock movements to come to the information we gave you.

Mistakes happen on both sides and we hold our hands up when we have messed up.

Thanks

Rated 5 out of 5 stars

Overall great experience and purchase

Visited the store and spoke with Pete as I was interested in an e-bike. There was no pressure at all to buy he gave advice and said to get in touch if I wanted to progress. After deciding which bike would be best for me I contacted Pete again and ordered a bike. Good customer service and further advice given as there was a few extras I wanted for the bike which was all sorted out and fitted to bike before collection. Overall a great buying experience and I can highly recommend the Leyland store.

25 January 2025
Rated 5 out of 5 stars

Fantastic service, great shop and brilliant staff

Fantastic service. I was in search of some Hope parts for my bike, I called into the new shop next to the warehouse. I was served by Pete, he was very good and even searched the warehouse for any items not currently showing in stock and he came up trumps with just what I was looking for! Top service from all the staff. A pleasure to deal with

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Leisure Lakes Leyland

Leisure Lakes Leyland, had a warranty issue with my Specialised Kenevo Turbo and the guys got onto it straight away😊 a really helpful and friendly bunch of guys great service 👍🏻

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Pete at Leisure…

Great service from Pete at Leisure Lakes Leyland. Kept fully up to date with my order progress, lots of help and guidance on collection and ensured I was fully briefed on the features and setup of my new bike. Highly recommended.

30 November 2024

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