Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #42 of 93 best companies in Bicycle Shop
- #18 of 32 best companies in Bicycle repair shop
- #8 of 12 best companies in Recreation centre
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Contact info
Leisure Lakes Bikes, Unit 1 Osprey Place, PR26 7EW, Leyland, United Kingdom
- 01772 644340
- sales@leisurelakesbikes.com
- www.leisurelakesbikes.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service! I would have given a 5 star but only because I had to pick up the package from my billing address.
Even though I provided a delivery address, the package was sent instead to my billing address.
Competitively priced and arrive promptly
I don’t often leave reviews
I don’t often leave reviews, but on this occasion I felt I had to.
My son and I decided to build a downhill mountain bike from scratch rather than buy one off the shelf, sourcing parts from a range of different manufacturers. As we’re far from experts mechanically, we approached Leisure Lakes Bikes in Northampton for some advice, having always been impressed with the servicing they’d previously done on my son’s bike.
We were fortunate to deal with Lewis, who was outstanding from start to finish. He guided us through exactly what was needed, provided excellent technical advice, sourced additional parts where required, and completed the build to an incredibly high standard.
It was a complex project with a number of challenges, but Lewis’s communication, knowledge and willingness to help were exceptional throughout. Despite working to some tight time constraints, nothing was too much trouble.
My son and I genuinely can’t thank Lewis enough. His professionalism, expertise and customer service made what could have been a stressful project an enjoyable one. He’s a real credit to Leisure Lakes Bikes, and I wouldn’t hesitate to recommend both Lewis and the Northampton branch.
Effective process of purchase
Effective process of purchase, efficient delivery, excellent product
Great product at a very competitive…
Great product at a very competitive price. Arrived very quickly. Highly recommend
Quick well packaged parcel and perfect…
Quick well packaged parcel and perfect description on web site.
Great fast service
Top class service and honest with it
Top class service and honest with it! What a great service, Thank you very much
Great price on Helmet but…
Great price on Helmet but after ordering informed it was actually out of stock, the system had somehow been wrong. Good communication and apologies with money back but unfortunate this happened. Ordered from another site at higher price.
As described
Item as described, prompt delivery , I used Leisure Lakes a few times without issue
Slight delay but a happy customer
Slight delay due to a supply chain issue. I was kept up to date along the way and in the end the guys shopped around other stores and despatched my order from existing stock. Yes something went slightly wrong but the customer service was excellent
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








