Good communication, phone call to arrange day of delivery, was told delivery was between 10am-5pm and I'd get a call before hand from the driver when he was close, I didn't receive that however I was... See more
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Replied to 25% of negative reviews
Typically replies within 1 month
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Bought a console table from Lemon…
Bought a console table from Lemon Pavilion.
Excellent communication and fast delivery.
Very happy with service and the table is beautiful
Ordered a log store through B & Q which…
Ordered a log store through B & Q which were selling on behalf of Leompavillion. Later received a call from Lemonpavillion stating that they wouldn’t deliver due to staying in Scotland! Still awaiting my refund despite having been ordered and paid for on 7 August 2025. B and Q still advertising item for sale with confirmation that they deliver to my post code. Don’t deal with this company if you stay in Scotland.
shed leaked 2 days after being put up
I just bought a shed from this company costing £1131. Its a pent shed 8x8 feet. I got joiners to put it up on 18 July and 2 days later there were serious leaks on the back panel. I contacted Lemon Pavilion and they have denied liability as I didn't treat the shed inside & out. But this wasn't in the advert on B&Q website & I didn't have chance to treat it before it leaked anyway!
The advert says its designed to withstand the worst of the British weather- that's a laugh.
I'm having to pursue a partial refund through my credit card company now--what a hassle.
There are holes near the windows where the rain can get it. Also the door is just over 5 feet high- not good for a six footer. *Think twice before you buy from this company*

Reply from Lemonpavilion
What a great company
What a great company, the delivery was fast with updates all the way, a lovely message thanking me for buying from them and the product was gorgeous and well worth the money, so much so I ordered another identical one the next day, a company I would recommend if you looking for value for money and good quality items
Excellent client service
Excellent client service from Aimee and Team , had fair few questions prior to order and then couple more during installation but the Team sorted me out and would happily use again
From a very happy customer.
With the help of a charming member of their sales team, I ordered a 2 seater garden swing seat. It was received in record time. I am thrilled with my purchase, and even more so with Lemon Pavilion.
I highly recommend them without hesitation!
Missing product info + inconsiderate responses
I bought a 850kg bag of gravel from them and since their product description doesn't specify the size of the gravel itself, I assumed it was similar to the other products that were listed at the time. As a consequence, I found out it was the wrong size when it was delivered, and they dumped in on the pavement (and not even near my house...) and didn't accept that I had refused delivery. They then charged me £50 for them to return the delivery.
Top quality wall arches
I bought 3 wall arches, finished in black. They seemed a bit expensive but when I saw them I was impressed with their quality - the welding, thickness of the metal and the perfect black finish gave me confidence that they would last for many years. Each arch was in 3 sections that bolted together, good because otherwise they would be too heavy for me to move. I worked out a method to install them on my house wall and so installation was easy - a one man job.
A good purchase.
Big hex
Fantastic gazebo and straight forward transaction….thank you lemonpavilion
Hopeless delivery system. Would not use again
Product was fine (fence panels) but would not use again. Delivery system is hopeless. Confirmation email clearly states we would be warned in advance of delivery but instead we received an email at 10am and the driver was there five minutes later. This is not a one-off as we placed two orders over a month and happened both times. In the real world, people work for a living and therefore are unlikely to be at home at 5 mins notice. Please think about the customer experience - you are responsible for the delivery as much as the sales and manufacturing - both in eyes of the law and in terms of customer experience.
Excellent delivery service
Excellent delivery service. Kept up to date via email. Goods delivered on time.
Wonderful product
Wonderful product, well packaged and very quick delivery.
They’re cons I bought a product and…
They’re cons I bought a product and didn’t like it l, I returned it and they refused to refund me my money. Stay away from them guys they’re hiding behind B&Q and ripping people off
Real reviews or fake?
I have to laugh about the 5 star reviews - the 1 star I reckon are the real ones.
I’ve read companies can hire people to churn out 5 star reviews so - enough said !!!
Good Quality
Item as described, good quality easy to understand assembly instructions. Price comparable with other suppliers. Despatched promptly in good sturdy packaging.
Let down
Very disappointed to find on day delivery is due and I chase order that it was apparently damaged in transit and now out of stock. I then had to click a link to cancel order to receive refund so it looks like I cancelled when clearly I had no choice.
Large cog clock
Absolutely love the clock, looks amazing.
Communication with the company was brilliant, I had issues with the payment link and they sorted straight away.
Delivery was very quick - would highly recommend and would purchase from them again.
Fantastic!
Wow! Delivery was very quick. Item well packaged. Item in perfect condition. I’m very happy and would recommend ordering from Lemon Pavilion. 5 stars.
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