Lemonpavilion Reviews 

818
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Customers frequently mention that items are well packaged, arrive quickly, and match the descriptions perfectly, making purchases smooth and satisfying. Many people appreciate the sturdy quality of the products and the polite, helpful delivery drivers who place items carefully. However, some reviewers were not happy with customer service and experienced significant delays regarding their delivery times. A few people also mentioned receiving damaged items, missing components, or facing frustrating difficulties when trying to arrange returns. Communication issues were also noted by several consumers who felt completely uninformed about the exact shipping dates and order status.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing high satisfaction... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences varied drastically among... See more

Quality

Clients share positive opinions on quality, frequently praising the items as well made, sturdy, and matching... See more

Order

Consumers find order experiences to be sharply divided. While many reviewers praised the efficient ordering... See more

Customer service

Customers expressed deep dissatisfaction and frustration regarding the customer service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication, phone call to arrange day of delivery, was told delivery was between 10am-5pm and I'd get a call before hand from the driver when he was close, I didn't receive that however I was... See more

Rated 4 out of 5 stars

Bought a 120 gallon raised wooden pond. The finished product was easy to build and looks pretty good. Irritating that the kit didn't come with an underlay that the instructions said was preferred.... See more

Rated 4 out of 5 stars

This is a tricky review to write because the product (Monet garden arch) is excellent but the company communication was very poor. I didn't receive an order confirmation email for two days after order... See more

Rated 5 out of 5 stars

Ordering positive. Communication mostly ok, it would have been better to know half day delivery, rather than just the day. Amazed that delivery man was on his own, that said he was amazing on a baki... See more


3.9

Great

TrustScore 4 out of 5

818 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(818)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a log store through B & Q which…

Ordered a log store through B & Q which were selling on behalf of Leompavillion. Later received a call from Lemonpavillion stating that they wouldn’t deliver due to staying in Scotland! Still awaiting my refund despite having been ordered and paid for on 7 August 2025. B and Q still advertising item for sale with confirmation that they deliver to my post code. Don’t deal with this company if you stay in Scotland.

7 August 2025
Unprompted review
Rated 1 out of 5 stars

shed leaked 2 days after being put up

I just bought a shed from this company costing £1131. Its a pent shed 8x8 feet. I got joiners to put it up on 18 July and 2 days later there were serious leaks on the back panel. I contacted Lemon Pavilion and they have denied liability as I didn't treat the shed inside & out. But this wasn't in the advert on B&Q website & I didn't have chance to treat it before it leaked anyway!
The advert says its designed to withstand the worst of the British weather- that's a laugh.
I'm having to pursue a partial refund through my credit card company now--what a hassle.
There are holes near the windows where the rain can get it. Also the door is just over 5 feet high- not good for a six footer. *Think twice before you buy from this company*

20 July 2025
Unprompted review
Lemonpavilion logo

Reply from Lemonpavilion

We are very sorry to hear of the issue you have reported regarding the shed which you purchased from B&Q, this is manufactured by DIYsheds and we communicated the information provided by them to you as below. It is your responsibility to assemble and treat the shed according to the instructions. The instructions state that the item must be treated with an oil based treatment before continuing to step 1.
The item arrived with you at the beginning of July and if this was kept stored or left before building, the wood would have started to dry out.
The shed was already treated however as per the instructions, treating with an oil based treatment is a necessity as the tanalisation will not prevent shrinkage, warping or water ingress in the timber.
Kind regards
Katie
Customer Service Team

Rated 5 out of 5 stars

What a great company

What a great company, the delivery was fast with updates all the way, a lovely message thanking me for buying from them and the product was gorgeous and well worth the money, so much so I ordered another identical one the next day, a company I would recommend if you looking for value for money and good quality items

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent client service

Excellent client service from Aimee and Team , had fair few questions prior to order and then couple more during installation but the Team sorted me out and would happily use again

26 July 2025
Unprompted review
Rated 5 out of 5 stars

From a very happy customer.

With the help of a charming member of their sales team, I ordered a 2 seater garden swing seat. It was received in record time. I am thrilled with my purchase, and even more so with Lemon Pavilion.
I highly recommend them without hesitation!

9 July 2025
Unprompted review
Rated 2 out of 5 stars

Missing product info + inconsiderate responses

I bought a 850kg bag of gravel from them and since their product description doesn't specify the size of the gravel itself, I assumed it was similar to the other products that were listed at the time. As a consequence, I found out it was the wrong size when it was delivered, and they dumped in on the pavement (and not even near my house...) and didn't accept that I had refused delivery. They then charged me £50 for them to return the delivery.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Top quality wall arches

I bought 3 wall arches, finished in black. They seemed a bit expensive but when I saw them I was impressed with their quality - the welding, thickness of the metal and the perfect black finish gave me confidence that they would last for many years. Each arch was in 3 sections that bolted together, good because otherwise they would be too heavy for me to move. I worked out a method to install them on my house wall and so installation was easy - a one man job.
A good purchase.

18 June 2025
Unprompted review
Rated 3 out of 5 stars

Hopeless delivery system. Would not use again

Product was fine (fence panels) but would not use again. Delivery system is hopeless. Confirmation email clearly states we would be warned in advance of delivery but instead we received an email at 10am and the driver was there five minutes later. This is not a one-off as we placed two orders over a month and happened both times. In the real world, people work for a living and therefore are unlikely to be at home at 5 mins notice. Please think about the customer experience - you are responsible for the delivery as much as the sales and manufacturing - both in eyes of the law and in terms of customer experience.

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Real reviews or fake?

I have to laugh about the 5 star reviews - the 1 star I reckon are the real ones.
I’ve read companies can hire people to churn out 5 star reviews so - enough said !!!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality

Item as described, good quality easy to understand assembly instructions. Price comparable with other suppliers. Despatched promptly in good sturdy packaging.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Let down

Very disappointed to find on day delivery is due and I chase order that it was apparently damaged in transit and now out of stock. I then had to click a link to cancel order to receive refund so it looks like I cancelled when clearly I had no choice.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Large cog clock

Absolutely love the clock, looks amazing.
Communication with the company was brilliant, I had issues with the payment link and they sorted straight away.
Delivery was very quick - would highly recommend and would purchase from them again.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Wow! Delivery was very quick. Item well packaged. Item in perfect condition. I’m very happy and would recommend ordering from Lemon Pavilion. 5 stars.

10 May 2025
Unprompted review

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