Ordered £500+ of lighting equipment on 8 March. Paid in full by credit card immediately. Dispatch was promised in 3–15 working days. After 17 working days - nothing. No shipping, no tracking, no e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having bought several flashes and a receiver we have been absolutely delighted with your customer service and after sales service also, most especially from Laura who has been so helpful each and ever... See more
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The... See more
Company replied
Such quick turnaround from ordering to delivery. Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working d... See more
Company replied
Company details
Written by the company
Lencarta is a well established, Award-Winning British company that has specialised in Photography Lighting Equipment and Consumer Electronics for well over a decade. Founded in 2006, we have utilised our experience, expertise and commitment to create one of the leading official distributors, repair and support centres in the UK for Godox, FeiyuTech, Visico and many more.
Contact info
Unit 3a Mohair Mills, BD3 9TR, Bradford, United Kingdom
- 01274678842
- support@lencarta.com
- www.lencarta.com
4.5
Excellent
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response
Very fast service. I did have an issue regarding the price differences between their Amazon Marketplace store and their own website, but Lencarta provided an acceptable explanation quickly and courteously.
19 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Such quick turnaround from ordering to…
Such quick turnaround from ordering to delivery.
Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working day and well packaged.
Perfect item too. Can’t wait to get using it in a practical environment.
16 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great Service
I had an issue with two flash guns that I use which needed a repair & I needed them back urgently. Laura fixed the issue for me straight away within 30 mins and I managed to collect them straight away on the same day.
Previously ordered from this company too and service etc absolutely amazing and it was a quick delivery!
Thank you for the quick service.
20 February 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Incorrect item description
First of all, I've been generally happy with the goods and service I receive from Lencarta. I was looking for studio flash head modelling lights that were around 5500k temperature and ordered E27 lamps that were described as such. When I received them I discovered that they were the same warm white as I already have. I've just kept them as spares but disappointed as I've now had to go to a supplier that I don't like to use to source these.
12 February 2024
Reply from Lencarta Ltd
Hi there,
We do apologise sincerely for this mistake. We will be adjusting this shortly and we can offer a refund to this due to the inconvenience caused. Please do not hesitate to get in touch with us and we will assist as best as we are able.
Kind Regards,
James
Lencarta Ltd.
Lencarta is a wonderful store.
Lencarta is a wonderful store to purchase from. Their customer service is faultless and all items I have purchased arrived very well packaged and protected, and, very fast delivery. If you haven't used them yet, give them a try - you will not be disappointed.
P.S. I just a customer and not affiliated in any way.
9 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Fast and reliable service
Excellent website with onboard chat facility. I've purchased Lencarta products before albeit through Amazon. Delivery was prompt and prices comparable to that other vendor. I will be looking to purchase other items from them in the future e.g. backgrounds.
9 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Took longer than lencarta said for my…
Took longer than lencarta said for my godox ad200 to come as they were on back order. Hence 4 stars. Apart from that really pleased.
22 January 2024
Product hasnt arrived
Product hasnt arrived, not hearing back, keep receiving messages saying attempted delivery, despite being home on both occasions, no card left, no idea where product is
29 January 2024
Reply from Lencarta Ltd
Hi Brendan
We are incredibly sorry that the courier was unable to deliver to you in this case due to an issue they had with your address. We attempted to rectify this but we fully understand your frustration with this package becoming lost in transit. We have fully refunded you as we initially indicated and we are sorry that this does not come through instantly and can take 2-3 working days.
If you require further assistance, please do not hesitate to get in touch.
Kind Regards,
Lencarta Customer Experience Team.
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Excellent service
Excellent service, products in stock, good price, prompt dispatch, next day delivery
24 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
First-rate!
Useful to have instant chat to check details, made online choices more personal and reassuring. Delivery quicker than indicated, which was excellent - extra time to play with new equipment! Good deal, too!
22 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great prices
Item took longer to arrive than initially suggested but other than that a great buying experience. Great prices
22 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time to leave us a review, we really appreciate it !
We are sorry that this delivery took longer than expected and we thank you sincerely for your patience.
Please don't hesitate to get in touch if we can assist further!
Kind Regards,
Lencarta Customer Experience Team.
I have used Lencarta many times and…
I have used Lencarta many times and never failed to offer good service, punctual delivery and quality at a good price
11 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great Service!
Had an issue with a light which subsequently required a repair, however, I needed the kit back urgently due to a booking a couple of days later. Laura, in the repair team, fixed the problem straight away and I was able to pick up the lights the next day...Many thanks for the super quick turnaround!
22 January 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Excellence service 🤝.
5 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Ordered a tripod from Lencarta
Ordered a tripod from Lencarta, price was good and it arrived within the stated delivery time. Would recommend and use again
3 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.