Ordered £500+ of lighting equipment on 8 March. Paid in full by credit card immediately. Dispatch was promised in 3–15 working days. After 17 working days - nothing. No shipping, no tracking, no e... See more
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See what reviewers are saying
Having bought several flashes and a receiver we have been absolutely delighted with your customer service and after sales service also, most especially from Laura who has been so helpful each and ever... See more
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The... See more
Company replied
Such quick turnaround from ordering to delivery. Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working d... See more
Company replied
Company details
Written by the company
Lencarta is a well established, Award-Winning British company that has specialised in Photography Lighting Equipment and Consumer Electronics for well over a decade. Founded in 2006, we have utilised our experience, expertise and commitment to create one of the leading official distributors, repair and support centres in the UK for Godox, FeiyuTech, Visico and many more.
Contact info
Unit 3a Mohair Mills, BD3 9TR, Bradford, United Kingdom
- 01274678842
- support@lencarta.com
- www.lencarta.com
4.5
Excellent
2K reviews
Hasn’t replied to negative reviews
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I ordered an item on 27th December and…
I ordered an item on 27th December and was quoted 8-10 business days. When I call during business hours an automated message asks to call during business hours and hangs up. The one time I did get through the agent said he did not know where my order was and will call back in two mins. I got no call back, it's been 3 days since then. I don't understand how you don't know where the order is or how long it will take.
Why would you lie in your reply. I have the transcripts. I have the call logs. I have only ever received one email from you. And said FFS at the end of the last call. I've never swore at anyone.
You guys need to learn how to do customer service properly. When something goes wrong, learn how to fix it and learn the right language to use on chat. And sort out your phone lines so that your open even you say are. Such a shameful response.
12 January 2024
Reply from Lencarta Ltd
Hi Daniel,
We apologise sincerely again that we were not able to provide this product for its initial estimated date due to an unforseen error with Neewer and the Courier.
We made sure you had all the information we had through email and phone calls and we apologise sincerely that this was not enough in this case. We are also sorry we are unable to answer phone calls when we are not open as indicated by our available times on our contact us page
However we do not stand for being insulted and swore over the phone when we are currently investigating this issue and attempting to expedite your order. We have cancelled this for you and immediately refunded you in this case.
Kind Regards,
Lencarta Customer Experience Team.
Bought 3 lights and never arrived
Bought 3 lights and never arrived.
Got in touch and I was informed the order couldn't be dispatched because they had an issue with the supplier.
Conclusion: if I haven't complained they would keep my money and would never deliver or informe me. It's ridiculous.
26 December 2023
Unprompted review
Reply from Lencarta Ltd
Hi there,
We understand your frustration with your purchase being cancelled, we did contact you regarding this and we are sorry that you did not see this. This was not refunded immediately as we offered the oppurtunity to swap this for another product if required but due to this we were unable to cancel this until you were able to get in touch.
Apologies again for any inconvenience caused by this.
Kind Regards,
Lencarta Customer Experience Team.
Great company
Online chat help was great, items worked as expected and delivery was super quick. Will continue to use in the future.
3 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Good all round
Good comms. Accurate info. Speedy delivery. Product as described. All good.
3 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great service over th Xma festivities
28 December 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Nice service
Nice service, my green screen parcel was not delivered by parcel force but they dealt with the problem quickly and replaced the order without complaint. I now have my screen and stand which appear to be good quality.
12 December 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
It was a wonderful experience
It was a wonderful experience. My Ad200 pro came in way earlier than promised. I'm satisfied with my purchase .
9 December 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Excellent service
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The Lencarta repair department fixed it under warranty when because it was my responsibility I was expecting a sizeable bill. It's now working again. Truly excellent service!
15 December 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Product was posted promptly but never…
Product was posted promptly but never received, had message from parcelforce saying driver made attempt to deliver, and left a card ,with instructions. No such driver made any attempt, how I know is I was in all day , I’ve got no further instructions just a tracking number saying parcel taken back to their Shrewsbury depot . No way of speaking to anyone at patcelfarce just automated bs, why do companies use shady delivery companies they know are rubbish. It’s an Xmas present which unless sorted soon won’t be there for Xmas day.
12 December 2023
Reply from Lencarta Ltd
Hi there,
We are sincerely sorry that this package did not arrive on the day for you. We sent a replacement package immediately to you as indicated over the phone but you declined delivery for this according to the courier.
We apologise sincerely that neither of these packages arrived before Christmas for you in this case.
Kind Regards,
James
Lencarta Ltd.
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Website was very easy to use
Website was very easy to use. Product arrived next day. Very good experience.
6 December 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
I don't receive my item yet
27 November 2023
Reply from Lencarta Ltd
Hi there,
We apologise sincerely for any inconvenience caused by your pre-order item. As stated on the listing we estimated the 10th December and we are extremely sorry that due to an unforseen error outside of our control it was delayed. This has been rectified and you should receive your item today.
Sorry again for any inconvenience.
Kind Regards,
Lencarta Customer Experience Team.
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Total 'no fuss' efficiency
Total 'no fuss' efficiency. Great to have this from a home grown company!
14 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Quick delivery, excellent products
13 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Avoid at all costs
Ordered a battery for my flash, delivery said 2-3 days at check out, and on my confirmation email. After 4 working days I queried where my item was. I was told they were experiencing delays due to a new supplier relationship and it said somewhere at checkout this product would be 8-9 days. I would have read this if it did in fact say that, as I was cautious of delivery time when buying from this site for the first time.
After the 9 working days had passed I queried where my order was again as I needed it in the next few days for work.
This time I was told there was a further delay and no more information on the expected delivery.
4 November 2023
Reply from Lencarta Ltd
Hi Sophie,
Again we apologise wholeheartedly that we were unable to deliver for the initial estimated date of 8-12 days for this item that was indicated on checkout.
Recent storms and unforseen issues with this particular battery ordered did unfortunately delay the order and we are very sorry it wasnt ready for you on time.
Again, we will do everything in our power to avoid these same problems going forward.
Kind Regards,
Lencarta Customer Experience Team.
Lencarta first choice for GODOX
Lencarta has been my first choice for GODOX flash, 5 units to date. The prices are competitive, whilst the ease of ordering and fast dependable delivery make the difference.
No reason for me to go elsewhere.
12 November 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
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