Clear enough ordering, though of course there are many attempts to "upsell" into higher cost options. Quick enough process, and I'm very pleased with the result. My beloved old sunglasses back in acti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sunny! A star giving life and light or really just such a man veiled in flesh? Visible light is of course necessary to vision and Lensology are supreme at every aspect of giving my cruelly declining e... See more
Company replied
Just what I needed when I smashed my favourite sunglasses at a wedding (long story)… Found this company online. Clear simple guide as to what was on offer (normal or prescription tinted lenses), easy... See more
Company replied
Fab experience, easy to navigate system, easy to upload prescription and great updates and communication. Glasses arrived back within two weeks from order date, perfectly packaged and promptly deliv... See more
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Company details
- #14 of 43 best companies in Glasses store
- #5 of 7 best companies in Optical Wholesaler
- #8 of 25 best companies in Optician
- #16 of 48 best companies in Sunglasses shop
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Great value
Great value, quality lenses. Fast turnaround of glasses. Excellent customer service, very helpful. Thank you
21 August 2026
Reply from Lensology
Hi Paul,
Thank you so much for your kind words!
We’re over the moon to know that you were pleased with the value and quality of your lenses, the fast turnaround, and our customer service.
Always here to help you again!
Best regards,
Barry
Very convenient service and excellent…
Very convenient service and excellent quality
15 August 2026
Unprompted review
Reply from Lensology
Hi Andrew,
Thank you for your kind feedback!
We’re glad to hear that you found our service convenient and were pleased with the quality.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Barry
Excellent rapid service
Excellent rapid service. My prescription lens were perfect.
7 August 2026
Unprompted review
Reply from Lensology
Hi Caroline,
Thank you for your fabulous review!
We’re delighted to hear that you were pleased with our rapid service and that your prescription lenses were perfect.
We truly appreciate your support and look forward to serving you again.
Very best,
Barry
This was my second experience with…
This was my second experience with Lensology and it was just as excellent as it was when I read the reviews from other users and took a gamble. I had 2 pairs of expensive, but useless varifocal glasses converted to driving glasses: one plain and the other tinted. Great price, superb quality and I was happy to recommend their service to my sister.
Well done Lensology. Superb all round.
Lee
4 August 2026
Unprompted review
Reply from Lensology
Hi Lee,
Thank you for this wonderful review and choosing Lensology for a second time!
We’re elated to know that your experience was just as excellent as you hoped after reading our reviews. It’s fantastic to hear that we could give your two pairs of varifocals a new lease of life as driving glasses, with one plain and one tinted option.
We’re glad that you’re so pleased with the quality and value, and your recommendation to your sister is a wonderful compliment.
Thank you for trusting Lensology again and for your superb feedback! Looking forward to serving you again!
Warm regards,
Barry
Excellent service the whole process…
Excellent service the whole process very easy would use again and recommend
14 August 2026
Unprompted review
Reply from Lensology
Hi Elizabeth,
Thank you for your kind words!
We’re pleased you found the service excellent and the process very easy.
We appreciate your recommendation and look forward to helping you again.
Kind regards,
Barry
Excellent service
Excellent service, prompt delivery and the lenses where very good quality.
There was very good communication, phones when regularly on set and emails were clear. Overall excellent buying experience and will use their services again
14 August 2026
Unprompted review
Reply from Lensology
Hi Siwalik,
Thank you so much for your fantastic review!
So glad to hear that you were impressed with the quality of your lenses, prompt delivery and communication throughout the process. It’s great to know our phone calls and email updates kept you well informed and that you had such an excellent buying experience.
We’ll be delighted to look after you again in the future. Thank you for choosing Lensology!
Very best,
Barry
Ray Bans repaired hassle-free!
Just what I needed when I smashed my favourite sunglasses at a wedding (long story)… Found this company online. Clear simple guide as to what was on offer (normal or prescription tinted lenses), easy step-by-step instructions on information needed to complete my order, timetable of what to expect was explained, I now have my Ray Bans back in one piece and I’m delighted! Hassle-free experience!
19 August 2026
Reply from Lensology
Hi Victoria,
Thank you so much for your fabulous review!
We’re delighted that we could help rescue your favourite Ray-Bans after their unfortunate wedding adventure! It’s great to hear that you found the options, ordering process and timescales clear and straightforward, and that your sunglasses are now safely back in one piece.
We’re thrilled you had such a hassle-free experience. Thank you for choosing Lensology and for sharing your story!
Best regards,
Barry
Great service
Great service. Got some designer glasses in tk Maxx and they reglazed with my prescription lens. They also tightened up the arms of them. Great service and half the price of the high street :-)
20 August 2026
Reply from Lensology
Hi Grainne,
Thank you so much for your lovely review!
It's great to know that we could reglaze your designer frames with your prescription and give the arms a little adjustment at the same time. Glad to hear you were so pleased with the service and that you saved around half the high street price too!
Hope to help you again!
Kind regards,
Barry
Such a great way to continue using your…
Such a great way to continue using your favourite frames with new lenses. The lenses are fabulous...so much better and the varifiocals seamless. I was guided as to what I needed and there was no hard sales. Id never use high street opticians for glasses again. Prices are so competitive and the service top class
20 August 2026
Reply from Lensology
Hi Suzanne,
Thank you for your kind words!
We’re glad that you’re so pleased with your new lenses and that your varifocals feel seamless. It’s wonderful to hear that our team could guide you through the options without any pressure, and that you found the prices competitive and the service top class.
We love helping customers keep the frames they already love while giving them a new lease of life with fresh lenses.
Looking forward to serving you again!
Best regards,
Barry
Highly rate and recommend Lensology…
I received my second pair of frames back today that i had sent to lensology for reglazing, and I could not be happier. I absolutely love this company. They’re very efficient, keep you updated during the whole process, it’s a seemless service. My eyesight changes every year but I have designer frames that I paid good money for and besides that, I really love them, so it makes sense to have the lenses updated each year rather than pay out much more money than it costs to reglaze for new frames each time.
It’s a no brainer, I could not recommend Lensology enough.
Saves me money after my eye tests and I get to keep using my beloved selection of frames 🤓
Perfect thank you so much again. I’ll be sending more soon when my adjustment period is up so I know I’m good with the strength of my prescription.
20 August 2026
Reply from Lensology
Hi Emma,
Thank you so much for this fabulous review!
We’re absolutely delighted that you’re so happy with your second pair from Lensology and that you love the seamless service and regular updates throughout the process.
We completely understand why reglazing makes sense when you have designer frames you love — updating the lenses means you can keep wearing your favourite frames while saving money on replacing them. It’s fantastic to know we’ve helped you do just that!
Thank you for your continued trust and recommendation. We’ll look forward to reglazing more of your beloved frames once you’re settled with your new prescription!
Warm regards,
Barry
Reply from Lensology
Hi Andy,
Thank you for your wonderful feedback!
We’re pleased you found the turnaround fast, our communication clear, and the final result excellent.
Hope to serve you again!
Kind regards,
Barry
Delighted
Delighted! Fast, efficient and easy to follow instructions. Can't fault actually. My glasses arrived last week with a packet of haribo to boot. What's not to love?! Thank you Lensology.
20 August 2026
Unprompted review
Reply from Lensology
Hi Tori,
Thank you for this fantastic review!
We’re delighted you found everything fast, efficient, and easy to follow. We’re so pleased your glasses arrived safely and that you enjoyed the Haribo too!
Thank you for choosing Lensology. Always here to help you again!
Very best,
Barry
Brilliant service and product
The ordering process is simple. The lenses are great and at a good price. And the team were fantastic at understanding my requirement and communicating clearly throughout, even accommodating a last minute change of address as I decided to go away for a few days. Brilliant service and product.
20 August 2026
Reply from Lensology
Hi Terence,
Thank you so much for your brilliant review!
We’re elated to hear that you found the ordering process simple, the lenses excellent and the pricing great too. It’s fantastic to know our team understood your requirements and kept you clearly informed throughout, and we’re glad we could accommodate the last-minute change of address before your trip.
Thank you for choosing Lensology and for your kind words! We'd love to serve you again!
Warm regards,
Barry
Excellent website
Excellent website. Excellent service. Excellent price!
10 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you for this excellent review!
We’re thrilled to know that you found the website easy to use, the service excellent, and the price great.
Looking forward to serving you again!
Very best,
Barry
Fantastic Experience
Lensology have been absolutely amazing! I paid for a premium pair of transition colour touch lenses to be put into my Aviator frames, and they were perfect.
Unfortunatly, a few weeks later, I accidently chipped one of the lenses (my fault). I spoke to a great customer support member called Oscar - who was extrmely understanding and helped me process a fix.
Overall - top quality, fast & efficient,and an amazing customer service.
Please pass this on to Oscar.
18 August 2026
Unprompted review
Reply from Lensology
Hi Luca,
Thank you so much for your fabulous review!
We're so glad to hear that you were so pleased with your premium Transitions Color Touch lenses and that they were perfect in your Aviator frames. We're also sorry to hear about the accidental chip, but it's fantastic that Oscar was able to help and make the process of getting things sorted as straightforward as possible. We'll certainly pass your kind words on to Oscar!
We take great pride in providing premium-quality precision lenses alongside fast, efficient service and friendly customer support, so it's wonderful to hear that you experienced all three.
Thank you for choosing Lensology and for taking the time to share such lovely feedback. We truly appreciate your support!
Best regards,
Barry
Fabulous lense replacement and all…
Fabulous lense replacement and all round service! Cannot recommend highly enough!
16 August 2026
Reply from Lensology
Hi Helz,
Thank you for this wonderful review!
We’re delighted you’re so pleased with your lens replacement and the overall service.
Thank you so much for the high recommendation! We are always here to help you again!
Very best,
Barry
Wanted to thank you for your terrific…
Wanted to thank you for your terrific service. Not only did you get my lenses ready quickly, you shipped them DHL on Thursday or Friday from England, and I received them in Longwood, Florida midday today. (Monday) That's impressive! This is my 3rd set of replacement lens (other companies before this one) for my Meta Adventurer and these are the 1st and ones that actually effectively darken outside and lighten up inside to the point you can't tell their transitions. Unfortunately I haven't found any of the transitions that really darken behind the windshield but I am happy with my purchase and your stellar service and will highly recommend you for quality, service, and price.
17 August 2026
Unprompted review
Reply from Lensology
Hi Alan,
Thank you so much for your outstanding review!
We're exhilarated to hear that you were impressed with both the quality of your new lenses and the speed of our service. Getting your order from our UK lab to Longwood, Florida in just a few days with DHL Express is exactly the kind of international service we strive to provide.
It's especially rewarding to hear that, after trying several replacement lenses from other companies, you've finally found lenses that darken effectively outdoors and become virtually clear indoors. We know how important that performance is with Transitions lenses, particularly for Ray-Ban Meta glasses.
We take great pride in providing premium-quality precision lenses at competitive prices, backed by fast and reliable DHL Express shipping. We're delighted that we've earned your trust and that you would recommend Lensology for quality, service, and value.
Thank you again for choosing us for your Ray-Ban Meta Adventurer lenses and for your wonderful recommendation. We're proud to be a trusted UK lab for Ray-Ban Meta customers across the USA and internationally!
Warm regards,
Barry
Make your own mind up.
I received my brand new Ray Ban prescription sunglasses two weeks after the order was placed online which I had not expected so quick but the frames were badly marked that looked very much like they had been compound polished resulting in scorching marks from friction. One of the lenses had a small nasty scratch and one near the hinge exposing the white plastic underneath the black but I did not inform them of this or send those photos although I had taken at the time but the frame damage was the worst. I was told otherwise the cause of the frame marks (which was very bad)but I didn't believe it for one minute. They said the cause was the frames being put in a cleaning solution that reacted with the plastic after they had been packaged for sending to myself so quality control had missed this. They said that they should never have been or needed cleaned being brand new. My take on this is these frames were out on the shop front where customers had been trying them on and through time they received some cosmetic wear and tare so were given a buff up. That is only my opinion. They did allow me to use these until I received a replacement pair because they had been purposely purchased for an overseas holiday. They said that Ray Ban would replace them under warranty. I ended up hardly using them for the fear of causing more damage or losing them so most of the time I used a very cheap pair of non prescription sunglasses.
It was very difficult to have anyone reply to my emails which resulted in me having to phone and even then my calls started to get ignored once the second new pair were being processed. I think my number would show on their screen so they knew who was calling. But maybe anytime I phoned they just happened to be busy. I wonder? I shouldn't be the one having to chase things up. They said that they are being made in Italy. I thought Ray Ban doesn't manufacture those models in Italy but that is my investigation.
Anyone I did speak to were very nice and apologetic and I also was to them but in reality I was fizzing. I sent an email telling them what great customer service but again this was me keeping them sweet as to reduce the hassle. I eventually received my second new pair and all good but I think I should have at the very least have been given a little sweatner for the hassle and wait other than the tiny bag of 20p sweets. Maybe that was the sweetener. Overall very disappointed and ordering online is a 50/50 chance you take as in once you make your payment you are in their hands. Order#74685
24 July 2026
Unprompted review
Reply from Lensology
We are sorry that an issue developed with the finish of your original frame and appreciate the frustration this caused, particularly with your upcoming holiday.
When the issue became apparent, we recognised it as an inherent fault with the frame and arranged a replacement under the Ray-Ban warranty at no cost to you. As you confirm, the replacement is "all good".
We have no issue with you expressing disappointment that a fault occurred. Where we do take issue is with some of the speculation and allegations surrounding it.
Firstly, the frame supplied to you was new.
Your Ray-Ban prescription package was ordered directly through Ray-Ban/Luxottica specifically for your order. We do not hold this frame as shop stock and it had not been on a shop floor for customers to try on.
You question whether the frame came from Italy. We can categorically confirm that it did. We have the supplier documentation showing dispatch from Luxottica, Piazzale Cadorna 3, 20123 Milano, Italy, and would happily provide you with a copy.
The suggestion that the frame had been worn by other customers and subsequently "buffed up" is therefore speculation and simply isn't what happened.
Secondly, regarding the issue with the frame finish you have described
During our normal inspection process, the frame received a standard optical clean which we have to do as we have been handling the frame during the inspection of the lenses. The frame coating subsequently reacted to an industry standard cleaning fluid, becoming uneven/blotchy by the time you received your parcel. This was an inherent issue with the frame as supplied by Rayban, which is precisely why it was accepted by Rayban and replaced under warranty.
We have never disputed there was a problem. However, describing it as "scorching" caused by friction and compound polishing significantly overstates what the photographs show and speculates about a cause that did not occur.
The reaction was not apparent when inspected and dispatched and manifested subsequently, which is why it was not identified before leaving us.
Your holiday.
As you were shortly travelling overseas, we advised you to wear the original pair on holiday so you would still have functioning prescription sunglasses for the trip, and we would swap them for the replacement afterwards. We hoped this would at least be a practical solution
We must also address the suggestion that we deliberately ignored your calls.
This simply isn't the case. Our customer service team handles many calls each day and our average telephone waiting time is under one minute. We are sorry if communication did not always feel as responsive as expected, but the suggestion that our team recognised your number and deliberately avoided your calls is not accurate.
Finally, we don't believe describing ordering from us as a "50/50 chance" fairly reflects either your experience or our service.
We have supplied many thousands of complete prescription frame packages, with issues like this affecting only a very small fraction of orders. We also provide a 30-day returns/refund policy alongside applicable manufacturer warranty protection.
No business can guarantee that a product will never develop a fault. What matters is how it is dealt with. Here, we acknowledged the fault, tried to accommodate your holiday, replaced the frame under warranty at no cost to you, and you have confirmed the replacement is "all good".
We are genuinely sorry the original frame developed a fault. What we cannot accept are unsupported suggestions that you were supplied with a used frame polished for resale, or that our team deliberately ignored your calls.
You are entitled to your own view. We simply believe anyone reading this should have the facts from both sides on which to make that judgement.
Neil
Excellent service every detail done correctly
Excellent service every detail done correctly
19 August 2026
Reply from Lensology
Hi Trevor,
Thank you so much!
We’re pleased the process felt simple and that our guidance was helpful at every step.
We look forward to helping you again!
Best regards,
Barry
Excellent from start to finish
Excellent from start to finish. Specs and sunglasses both had lenses replaced without issue due to rapid prescription changes. Highly recommended. Save yourself a fortune.
19 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for your fabulous review!
We’re elated to know that we could help with both your glasses and sunglasses, especially with your prescription changing so quickly. It’s great to hear everything went smoothly from start to finish and that you were able to save so much compared with the alternatives.
Thank you for choosing Lensology and for the strong recommendation!
Very best,
Barry
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