Delivery was very fast, material is so good, and the packaging looks expensive, they gave the free pouch for glasses which is also used for wiping the glass
Company replied
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Really good communication. Try on at home was so convenient! Super fast delivery even though it was Easter. Bought 3 pairs and returned one, also super easy and got the money back so fast. Lots of sty... See more
Company replied
The shipping is fast and safe, updating currently. The lenses are beautiful and the 2x1 sale is fantastic. I recommend, my purchase was from Denmark. They also answered inquiries through mail.
Company replied
The page suggested me to try another brand similar to the one I chose originally. I did not have an experience with the other brand, but I am very positively surprised! I did follow the suggestion and... See more
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Company details
Written by the company
Nordens største lager af kontaktlinser og kvalitetsbriller uden mellemled.
Contact info
4.6
Excellent
3k reviews
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Great service
Great service. Received the package in great condition and on time. I look forward to placing my next order.
If I could give the company one advice, it would be to have different sized of packaging as my order only took 1/3 of the box it came in.
12 February 2020
Unprompted review
Reply from Lensway
Hi Hronn!
We at lensway are happy to hear, that you are satisfied with our services and we appriciate your feedback.
you are always welcome anytime to shop with us.
your advice has been taking, thanks.
Lensway/John
Really poor customer service
Really poor customer service. First delivery never arrived, replacement delivery was a week later than estimated and included a contact lens that was damaged. They never replied to my complaint about the damaged lens. Would not use again.
7 February 2020
Unprompted review
Great service
Great service, however it is better if i get an email or message when the package has arrived, not just a single note in the post box.
19 December 2019
Unprompted review
The only good thing about Lensway is…
The only good thing about Lensway is their prices. The company do not have any clue about where their packages are.
I have now 2 times experienced that I needed to call them because my packages were 2-3 weeks late. They offer to send a new one, but then it is my treat payment wise when I have to resend - if the first one shows up.
This is really bad service, and they have not once tried to fix it, call Post Nord or anything.
Now i have to wait 30 days to see if the package shows up and if not I can get a refund. Well .. then I'll just go without lenses.
20 November 2019
Unprompted review
Reply from Lensway
Hi there Sophie,
I am sorry to hear that you are not happy with our service and that Post Nord has not been able to deliver your package.
We have offered to send you a new package, but I am sorry this was not a preferred option for you. If you do not want a new package we have to see if the package is delayed or if it is lost. If we can verify its lost in the mail we will do a refund. Since mot packages that have not arrived in the normal time actually show up, we can not do a refund straight away. Thats why you have gotten the message that you have to wait.
Our packages is sent without track and trace. Post Nord nor us can see where the package has been. We contact Post Nord about all delays and lost packages. Since it has no track and trace we will do it in bulk.
When we have choses not to have track and trace its because track and trace only say where the package have been, not where it is. Packages do not contain GPS trackers and can therefor not been actually find the package.
So we have offered to send you a new package. If you change your mind about getting a new package give us a wink and we will send one straight away.
Have a good day!
/Bjorn, Lensway
Good all around
Easy to order, shipment arrived quickly and the contact lenses are of good quality. Very pleased overall.
18 November 2019
Unprompted review
Reply from Lensway
Hi Michelle,
we are very glad you are happy with our services. This is how we want our company to be!
I hope you will have a good weekend!
/Bjørn Inge, Lensway
The lens doesn't fit and make my eyes…
The lens doesn't fit and make my eyes reds and tears a lot. Very disappointed with the product
26 September 2019
Unprompted review
Reply from Lensway
Hi Thi,
thanks for your inquiry.
I am sorry to hear that you have had problems with your eyes and your lenses. Its many circumstances that can cause this so we therefor reccommend you to contact our customer service deparment so we can look closer at your matter. You can contact us on phone 80 88 27 06, or contact us through our website on mail.
Have a good day!
/Bjørn Inge, Lensway
Reply from Lensway
Heisann!
Takk for din hyggelig tilbakemelding! :)
//Monica, Lensway
Hurtig ekspedition og levering
Hurtig ekspedition og levering. Alt perfekt.
24 June 2019
Unprompted review
Reply from Lensway
Hei Annette,
Veldig fint å høre at du er fornøyd :)
Ha en god dag! /Sander, Lensway
Godt service
19 June 2019
Unprompted review
Reply from Lensway
Hei Hui,
Takk for din hyggelig tilbakemelding.
Slik skal det være. :)
Kamand/Lensway
Reply from Lensway
Hey!
Thanks for your feedback, we appreciate it a lot!
Happy easter.
//Cecilie, Lensway
Reply from Lensway
Hey Salama,
Thank you for your lovely feedback.
I am wish you a great weekend. :)
/ Linda
Very economical.
26 March 2019
Unprompted review
Reply from Lensway
I am glad to hear that you are happy with us :) //Sander, Lensway
I’m really happy with my lenses
I’m really happy with my lenses! They came really fast and they are really good! Will buy again for sure!
25 March 2019
Unprompted review
Reply from Lensway
I am pleased to hear about your experience with us Samanta! Looking forward to your next visit :) //Sander, Lensway
Great site
Great site! Selecting the desired product and specifications is very easy. Delivery, as promised, three days. Quality product, I am very pleased, I recommend it to everyone))))))
27 November 2018
Unprompted review
Great service
Fast service, a few updates on the shipping status of the product received from the time of purchase until the delivery. Very happy with the service and the product!
11 October 2018
Unprompted review
on time delivery
13 September 2018
Unprompted review
Have been buying with them for a long…
Have been buying with them for a long time and always got the best quick service.
16 August 2018
Unprompted review
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