I had a problem booking a spot for Inverness Half Marathon due to a technical glitch. I was not provided with a booking reference number or any further event details. After contacting support, on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Frankie very responsive and happy to help with your query. The main running page is easy to use and view. The filters on a start list wouldn’t work and it appears it doesn’t matter what name you regis... See more
I got some helpful answers for my first question, then no responses after. I thought this was a live chat, so not what I was expecting, but then there’s still no response so I’m a little bummed about... See more
Haven’t had issues with the website. I wish there was a few more features with race registration. I had a question about picking up my race packet. My question was answered with what I needed to do. O... See more
Company details
- #191 of 229 best companies in Fitness and nutrition
Written by the company
Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.
Contact info
Smiths Building, Lower Ground Floor, 179 Great Portland St,, W1W 5PL, London, United Kingdom
- support@letsdothis.com
- www.letsdothis.com
4.1
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company and quick to respond and…
Great company and quick to respond and make changes when necessary. Great way to enter events and keep everything together.
3 June 2025
Unprompted review
Excellent Customer Service
Excellent Customer Service
Had a small issue with having to change team members and struggled to do this online. The customer service advisor sorted this all out very efficiently for me. Thank you.
29 May 2025
Unprompted review
Brilliant to deal with
Great company to deal with. Races are great and any any support questions answered quickly.
Good company.
28 May 2025
Unprompted review
I registered for my group event but…
I registered for my group event but struggled to add the other participants. As soon as I heard from Frankie, who was patient and provided clear instructions I was able to work out what I was doing wrong. Looking forward to the event. Thank you Frankie :)
21 May 2025
Unprompted review
Very responsive and quick to solve the problem
Very responsive. Of course it was AI at first but that means almost instant responses for the common queries, and the AI knew when it had to pass me over so the process was seamless.
I've been on so many AI support desks where you simply can't find a way to ask a more detailed question. Very happy!
21 May 2025
Unprompted review
Ticket purchase fails (repeatedly)
Same issue as others - repeatedly bounced out of the race registration for the Hackney Half 2026 (tried 2 different devices). Filled in all the details and the purchase fails on the final step - payment.
Clearly something doesn’t work on the website!
20 May 2025
Unprompted review
Reply from Let's Do This
Hi Ben,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Terrible, utterly hopeless website, impossible even to pay for parking without immense agravation
Everything goes wrong on this hopeless website almost impossible to use.
20 May 2025
Unprompted review
Reply from Let's Do This
Hi Paul,
Thanks for taking the time to leave your review and sorry to hear you have been having issues.
I can see you have been having a conversation with out Customer Support team about your booking and it looks like everything has been sorted for you.
If this is not the case, then please do reply to our latest email or contact us on support@letsdothis.com
Make bookings work fairly and efficiently
Like many others, I was drawn into a process that seems like surge pricing, even if it may not be by design! In all 3 attempts to book a ticket for Hackney Half 2026 on 19th May, I was bounced out at the point of paying for a ticket. And then what is offered is Premium Entry, £150. Very disappointed!! An awful pill to swallow after a great day running in 2025 HH. I hope you can fix this for me ...?
19 May 2025
Unprompted review
Reply from Let's Do This
Hi John,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Awful
Awful! As a Hackney resident, 10 years participation in the HH, signed up to the early list, no chance of a ticket unless I wanted to spend £150 for a ticket. This is not Hackney!!
19 May 2025
Unprompted review
Reply from Let's Do This
Hi there,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Excellent communications and customer…
Excellent communications and customer service!
16 May 2025
Unprompted review
Trying to enter 2026 Hackney Half
Trying to enter 2026 Hackney Half. Entered my information 3 times as screen kept freezing. Eventually got through to “Click for payment”, clicked and got kicked out. Then all tickets sold. Not great!!
19 May 2025
Unprompted review
Reply from Let's Do This
Hi Greg,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Tried to sign up for Hackney Half on…
Tried to sign up for Hackney Half on dot of 1pm, twice for two ticket issues. By the time I finished filling in the lengthy form I was told that the price was 'unavailable'. Filled in from start for next 'drop' (stupid American terminology) at great length, same thing. This feels nearly like surge pricing.
Anyway either the application is defective and/or badly written or surge pricing. Given up since I'm not going to pay over £100, going to run springtime in Brighton instead. Since I'm 74 that's goodbye Hackney Half 'forever' probably.
I'd give them zero or minus if that was an option.
Now have a blah-blah-blah reply, 'stable experience', 'truly sorry'. I'm a tech person, started in 1976, so the reply is rubbish, simply if one is allowed on and starting to enrol, it should successfully finish, that's the ACID database thing, however the tech-bros and marketeers of letsdothis haven't understood this very basic (and fair!) idea.
I'll be after them now, meanwhile I'm running in Brighton which has a better process.
31st August 2025
Just to add insult to injury they've just sent me an unasked for, breezy email saying (after this signal failure) they've 'saved' a place for me at a 'price' of £105. Many of the other local runners hate them now, eventually it'll be an event for hipsters and poshos. I wonder how much profit too?
19 May 2025
Unprompted review
Reply from Let's Do This
Hi Hugh,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Frankie was awesome
Frankie was awesome! So fast and solved my issue! Thank you!
16 May 2025
Unprompted review
I registered for an event and didn’t…
I registered for an event and didn’t receive my confirmation was my registration number. One quick email and within hours Frankie provided the confirmation number. It was very easy to work with this company.
15 May 2025
Unprompted review
Triathlon
I was concerned that I hadn't recieved my race No and relevant information for my Triathlon. I contacted Let's Do This and they reassured me that all was OK and that I would recieve the relevant information and race No. on race day.
I was very happy with the prompt feed back.
5 May 2025
Unprompted review
Great service and fast replies
Frankie was incredibly helpful and answered my emails quickly and efficiently. Sorted exactly what I needed and no bother.
6 May 2025
Unprompted review
Event "postponed" 2 weeks before due to run
I received an email to say the Royal Windsor Half Marathon on the 18th May 2025 has been postponed as Let's Go Events is no longer operating. Let's Do This was the booking agent for Let's Go Events. Do they not check if they are tradjng before advertising things for them?
I would like a refund instead of postponing my event as I don't know what I will be doing next year.
2 May 2025
Unprompted review
Reply from Let's Do This
Hi Lorna,
Thanks for your feedback and sorry to hear you have been caught up in this situation.
I can assure you Let's Go Events were trading when their events were listed on our site. As soon as we heard about their situation, we closed off entries so you could not book a ticket to any of their events.
This is a very unfortunate situation where the management team at Let’s Go Events will no longer continue to operate. As such, we do not have access to their funds to offer refunds. This is why RunThrough are taking over the event and have offered credit to book one of the 100s of events they have across the UK.
You will have been sent an email with a link to request your choice however, if you cannot find this or have any further questions, then please do not hesitate to contact us on support@letsdothis.com
Amazing email support
Amazing email support. Fast and efficient. Well done guys!
1 May 2025
Unprompted review
Frankie was very responsive to not only…
Frankie was very responsive to not only my original query but also an unrelated follow-up. Fantastic customer service
2 May 2025
Unprompted review
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