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Let's Do This Reviews 1,410

•
TrustScore 4 out of 5

4.1

Fitness and nutrition
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Review summary

Created with AI, based on recent reviews

Considering 201 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service and the helpfulness of the staff, who are often described as responsive, efficient, and understanding. Many people appreciate the quick response times to their queries, with issues often being resolved promptly and effectively. However, some people were dissatisfied with the user experience and the website, finding it confusing or difficult to navigate. Specific issues mentioned include problems with filters, the inability to save personal details for auto-fill, and a registration process that some found unclear or unexpectedly forced them to register for multiple individuals.

What people talk about most

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the prompt and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the support team members like... See more

User experience

Consumers find the user experience to be ambiguous. While some reviewers praise the platform as super... See more

Website

Users describe ambiguous interactions with the website. While some customers found the platform to look good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a problem booking a spot for Inverness Half Marathon due to a technical glitch. I was not provided with a booking reference number or any further event details. After contacting support, on... See more

Rated 4 out of 5 stars

Frankie very responsive and happy to help with your query. The main running page is easy to use and view. The filters on a start list wouldn’t work and it appears it doesn’t matter what name you regis... See more

Rated 4 out of 5 stars

I got some helpful answers for my first question, then no responses after. I thought this was a live chat, so not what I was expecting, but then there’s still no response so I’m a little bummed about... See more

Rated 4 out of 5 stars

Haven’t had issues with the website. I wish there was a few more features with race registration. I had a question about picking up my race packet. My question was answered with what I needed to do. O... See more

Company details

  1. #191 of 229 best companies in Fitness and nutrition

Written by the company

Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great North Run ballot

Needed to withdraw from the ballot for next year’s Great North Run. Emailed and got a very prompt confirmation that I have been withdrawn. Impressed!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Decapitated

Great
Did not get the result I wanted but the response was swift and done in execution style

1 September 2025
Rated 2 out of 5 stars

Website (Ragnar Let's Do This) Not Good

The website (specifically for Ragnar--other LDT sites may be great) is not good. A couple specific aspects:
1) When I wanted to find information or make changes, the options are either difficult to find or not on the website.
2) Navigation is a challenge. Most websites have menus that make it easy to go find what you're looking for, and go back to previous pages. That's not the case with this site. The website also opens new tabs when not necessary--it actually makes navigation substantially worse.

Why 2 stars instead of 1? Human customer service has been great, even though it's not fast (understandable! You have a lot of users).

23 August 2025
Unprompted review
Let's Do This logo

Reply from Let's Do This

Hi Jonathan,

Thank you for taking the time to share such detailed feedback, we really appreciate it.

We’re glad to hear that you’ve had a positive experience with our customer service team. In fact, when you reached out, I can see that we responded the same day!

The change you wanted to make to your booking couldn’t be done manually, which is why a formal request to our team or the event organizer was needed.

For easier access going forward, when you’re logged into your account, you can view and manage your bookings and team pages directly from your profile. We know navigation can always be improved, and your comments help us identify where to make things clearer and more user-friendly.

Thank you again for sharing your experience — feedback like yours helps us improve both the website and the overall booking journey. Please don't hesitate to reach out to the team directly for any further assistance.

Rated 3 out of 5 stars

NOT a fan of there website or App

NOT a fan of there website or App, they both are hard to get to my event. Just hunting for an event is a pain.
Then they keep suggesting/offering me to follow rando people. Maybe it is for follower hunters.

22 August 2025
Unprompted review
Let's Do This logo

Reply from Let's Do This

Hi James,

Thanks for sharing your feedback and we’re sorry to hear you found the app and website difficult to navigate.

Our platform is designed as a social app for the endurance community, which is why you’ll sometimes see suggestions to follow others. These are not random — they’re based on people who share mutual friends with you or who are in the same groups, so you can connect with like-minded participants.

Alongside the social features, the app also helps you find and book upcoming events, and manage your own bookings directly in your calendar. If you prefer, you can also access all of these features by logging into your account on our website.

We really appreciate your feedback as it helps us improve, and we’ll keep working to make both the website and app smoother and easier to use.

If you would like to share any further feedback, please don't hesitate to contact us on support@letsdothis.com

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