Lewins Jewellers Reviews 

368
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the warm, friendly family-run nature of the business and the truly exceptional staff members. People note that the team is extremely knowledgeable, patient, and always ready to assist visitors without any sales pressure. Consumers frequently mention the high quality of products, beautiful selections, and very fair pricing when buying or selling items. Shoppers also appreciate the meticulous repair services, stating that treasured personal pieces are restored with great care and expertise. Visitors always feel welcome and completely confident in the reliable, trustworthy service provided by the local team.

What people talk about most

Staff

Reviewers express immense satisfaction regarding the staff, frequently highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, highlighting an honest, friendly, and highly professional... See more

Product

Customers consistently note positive experiences with product, sharing their satisfaction with the fantastic... See more

Price

People report positive experiences with price, frequently highlighting very competitive rates and fair market... See more

Quality

Consumers express deep satisfaction with the outstanding quality of both the jewellery and the repair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful experience very friendly honest and helpful, wouldn’t hesitate to totally recommend whether your buying or selling . I have brought from here a few years ago and really pleased with all my... See more

Rated 5 out of 5 stars

Absolutely wonderful service received by Mehmet at Lewins. I had 3 pieces of jewellery repaired and cannot fault the service. Mehmet is such a credit to his profession and family, always polite and kn... See more

Rated 5 out of 5 stars

I found it hard to find a business where I could sell my gold & feel assured that I would not be taken advantage of or be ripped off. Thankfully I came across this warm & honest family business.... See more

Rated 5 out of 5 stars

I have been in and out the lewins jewellers shop since I was kid I still go there now to this day to get most of my old school jeweller they sell They are fair and honest working family business... See more


Company details

  1. Jeweller
  2. Jewellery Repair Service
  3. Jewellery shop

Written by the company

Lewins Jewellers is an independent family-run jewellers, established since 1934, based in the heart of Sutton. With a rich heritage in fine jewellery, timepieces and vintage treasures. Our customers come to us for our variety of quality designs, and trust us to find the perfect piece for them. We offer an extensive range of services: jewellery repairs, jewellery design and re-modelling, watch batteries and services, jewellery valuations for insurance and probate.


Contact info

5.0

Excellent

TrustScore 5 out of 5

368 reviews

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No recent history of asking for reviews

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5.0

All reviews

(368)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service WOW !!!

Excellent service, Mehmet and his team are worth their weight in gold, they are so helpful, nothing is to much trouble from repairing your jewellery , to finding a one of kind idea I had ( Tassel ring ) they searched for over a year then text me that they had found one. We have been using Lewins Jewellers for years and have never had a bad experience .

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Customer focused

A real family business with traditional values that focus on customer care, which is so rare today but important! I have used their services many times. When I sold gold in Sutton recently, I got the best offer from them on that day, after having shopped around.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic. Wouldn't go anywhere else

Absolutely fantastic. I have been using Lewins for over 30yrs and would not go any where else.
Every purchase , and there's been quite a few has been of outstanding value and such quality.
Every repair or adjustment taken to them was treated with the respect and care that they have for every single member of my family. They go above and beyond customer service.
They have a magical personal touch. This makes them the best and would highly recommend. Thankyou Mehmet and family for putting smiles on my friends and families faces.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

The staff were so accommodating

The staff were so accommodating, shop was busy but everyone was happy and polite, great communication when I had left my
Ring there. Amazing service will definitely be back!!

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Alterations

I was nervous leaving rings for alterations but didn't need to be . Was really put at ease and my rings have been altered and are sparkling like new . Thank you for the great service and amazing alterations.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Have been coming to Lewins for several…

Have been coming to Lewins for several years for repairs and to occasionally sell items of jewellery.
Repairs always well done and items returned to me sparkly clean. Very fair prices given for sales.
Fabulous staff who almost make you feel like family when you go into the shop.
Will continue to use Lewins as long as it is there.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Straightforward and reliable service

I went to get my earring repaired. The diagnostic process was quick and transparent, and the timeline for repair was quickly communicated.
I would go back and have recommended to friends and family.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I am very impressed how they fixed the necklace and it was looking brand new. Staff are very friendly and helpful, amazing 🤩.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Lewins are great

We have used lewins a few times and we always find Mehmet, and his family , so friendly and welcoming . Give great prices if selling gold and can’t fault the service they offer either . Support your local business .

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

As soon as you step through the door you are greeted with a smile. The ever helpful team of Mehmet, Hazel and their family go above and beyond to assist you. There is no rush, no hassle and no “hard sell”, they genuinely wish to help you. The aftercare, from repairs to replacement watch batteries to selling old jewellery is all undertaken in a polite and professional manner. I would highly recommend a visit to this gem of a store in the heart of Sutton.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Lewins

Excellent Jewellers always go there for alterations and buying and selling,best shop around for me.I would highly recommend them

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Wedding ring

I had my wedding ring refurbished after 10years it come back like it was on our wedding day. A great service by great people. They made me and my young daughter feel welcomed and run through exactly what was going to happen with the ring and had a messaged that it was ready for pick up quicker than I thought a excellent service

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Great jewellers

Great jewellers. The only jewellers that I would trust with my jewellery.
Offered me a very good price for some items I wanted to sell. Friendly and knowledgeable.

8 April 2025
Unprompted review

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