Lexxola Reviews 95

Amazing Service!
Great costumer expierience and everything was just on Point.
I had a little probleme and they fixed it in an unbelivablely nice way

Gorgeous styles not an overwhelming selection just a lovely curation of stylish frames. Customer care team is lovely as well!

The order process is super quick and I had my glasses within the week. I purchased a pair of Damien / Black / Orange glasses and the quality is fantastic. They have a good weight to them and feel durable. They also help calm my eyes after a long day of staring at my computer in work. The customer service is also stellar. Thank you Emily!

Really wonderful experience when buying my sunglasses.
Customer service was excellent - polite and professional communication with nothing too much trouble.
When having to exchange an item the instructions were clear and stress free.
Would highly recommend this wonderful brand.
Thank you … i absolutely love my new sunglasses!

Not only are their glasses absolutely gorgeous! But their customer service is probably the best I’ve experienced, and very happy to assist in anyway! I can’t imagine buying my glasses from anywhere else now!!

The glasses are good, there are no lies about the quality or the design on the website, you can trust Lexxola on this point.
Yet, you should know that if you order from a country that is not UK, you'll have to pay governmental taxes.
They usually cost between 30 and 50 dollars if you are in Europe. What I reproach to Lexxola is that they do not tell you this when you order, even if you mention your country of delivering when you buy the glasses.

Where do I even start! LOVE LOVE LOVE

First off these are some of the cutest sunglasses I have ever tried on. I got the Damiens and Sami and they make me feel so confident and fit so perfectly. You can feel the quality immediately even down to the super cute case they come in. I also wanted to give a review because I reached out to the customer service team with a question and they were super fast at answering and incredibly helpful (shout out to Emily). It was my first time ordering from Lexxola and as I am writing this I have 2 more pairs in my cart. This is exactly the type of business I want to support and is worth every penny! You have definitely found a forever customer with me Lexxola <3

Do not order from here is you are in Europe. Not only do you have to pay a 50 Euro tax with UPS but UPS has also said that they tried to deliver the package. The delivery fee was already 18 Euros, so in total if you are in Europe or outside of the UK, you are going to have to pay 68 Euros in delivery. This was the worst experience I had with delivery.

Lexxola has the best customer service!

I’ve been super happy with my experience ordering from them. Emily was so sweet handling my return and order issues. They’ve gained a lifelong customer!

Fast shipping, great quality, and even better customer service.

Attention to all those who would like to order on their site and have the products returned to Europe, in my case, France. The brand does not tell you that you will have a customs tax of €40 to pay to the delivery person upon receipt in my case, for a product at €100. Extremely disappointed.

Incredibly helpful quick and friendly customer service who made organising an exchange completely stress free.

Emily was so helpful with my return, this is one of the best customer service experiences I’ve had with an online business! The glasses were lovely and nice quality but didn’t suit me so I’ll be buying another pair and shopping here again in the future.

I loved the packaging and the glasses themselves, truly was so devastated when I lost them but I reached out to the company and they were able to help out and get me squared away in less than 24 hours!

Amazing products and customer service experience to match. I had an issue with my order and Lexxola were extremely quick to resolve this, the products are also beautiful and well worth the money. Very pleased 😌

This brand is a scam. I ordered it after seeing it on Matilda Djerf's stories, the glasses were to small so I put in a request for a refund - they won't allow a refund of your money if you buy it on sale. This is against UK law, but they are somehow still in operation. I'm raising this to legal authorities, but want to warn people before buying

Super honest and swift responsive to my questions. The product's superior quality matches the service and care exhibited by the company. They definitely get their customers!

The customer service is second to none!!! I received a response to an issue within minutes and the problem was solved within a few days. I couldn't ask for a better experience and I must say this is the first time I've received such a quick resolution when I contact product suppliers. Very impressive

Customer service went above and beyond to solve my issue. Couldn’t be more happy with the service and the brand they’re so helpful and sweet!! Best customer service experience ever!!

Absolutely obsessed with the product & customer support! I ordered a pair of glasses through Lexxola that didn't work out the first go around (my lenses were too thick for the frames). I was worried because I'm based in LA and feared that I wouldn't make the exchange window to get a new pair. Emily from the Community team was extremely helpful and guided me through the whole process. I finally got my new pair of frames and am completely obsessed. I feel sexy and confident in them (they're the Alba Carat's in Leopard). Overall, I'm the primarily happy that this exchange process was pleasant rather than a headache.