Lexxola Reviews 95

I ordered a pair of glasses, and had to pay 45 euros in duties to receive it in France. However my order was never delivered. I contacted customer service and they said it was a customs delay but they would send another pair if 5 days went by and I still didn't receive the glasses. After that customer service stopped responding to me. So no glasses or refund on the 180 euro transaction not including the duties.

Update: after lexxola read my review they finally followed up and offered to send a new pair of glasses if my order didn’t show up by end of week. Well my order never appeared and lexxola again stopped responding to me. Also the glasses I initially ordered are completely sold out. I would avoid buying from this company!

Another update: customer service only responds to me when I add my review to trustpilot. They offered to send me replacement glasses however they never gave me a ship date and stopped replying when I asked when the replacement will be shipped out. It’s inane this company will happily take your money but make it so difficult to get your order and will blatantly ignore you. They treat their customers like crap

Emily was very helpful, great products, I recommend !!!

Great customer service - very responsive. Products are also excellent quality.

Lexxola is awesome! Their sunglasses are quality cool, and their client support is above and beyond. I recommend them highly.

I had purchased two pairs of sunglasses and unfortunately one of them came scratched so I reached out to customer support & they gave me GREAT options to choose from. I really appreciate how they take the time to go through the process and ultimately I ended up upgrading free of charge. This just shows how Above & Beyond the service is and I will continue to support this business. Shout out to Emily for being a great support agent!

I had an absolutely wonderful experience with their customer service team, specifically with Emily. After a bit of indecision post-purchase about which color of the Jordy sunglasses would suit me best, I reached out to see if I could switch my order. Emily was not only responsive but incredibly accommodating, making the process seamless and stress-free. It’s rare to find a company that prioritizes customer satisfaction to this degree. I’m now even more excited to receive my sunglasses, knowing they come from a business that truly cares about its customers. Highly recommend!

great customer service! super accommodating, quick, and understanding. will definitely be repurchasing.

The customer service that I received from Alex was divine. I really appreciate when brands like this which are bigger than most independent ones still have an specific type of solutions.

And the quality is amazing as always.

Very special thank you to Emily who I had a pleasure to talk over the email. Unfortunately my package got lost by USP and I had to leave the country so after getting in touch with Lexxola, Emily emailed me back very fast. Very sweet and professional. She said they will be refunding the package as it has already arrived back to them. Definitely will be ordering from them again.

Had slight issues with one of the glasses i received and was immediately helped, treated kindly, and given a solution. I was helped by Emily and truly the experience i was given by her makes me want to rebuy all their products. I highly recommend shopping with Lexxola not only is the product worth it but the customer service backed up the brand. Will certainly be back!

Unserious company, takes order for products that are out of stock. No communication about the delivery problems. Can not recommend to buy from them.