Staff is nice but getting work requires days -week to finalize approval and move forward. I have emergency calls still it takes time. Customers service only reads whats on my screen. Resolution he... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luis Pena made my experience go great. It was a breeze to schedule a claim and Mr. Pena didn't take long to accomplish the claim. Repair tech contacted me almost immediately. Thank Liberty Home Guard... See more
Company replied
Leon Sonny Wolf was very informative. I had never heard of the VIP program and he patiently took the time to explain how it all worked. While today I wasn’t ready to purchase the VIP it was not for... See more
Company replied
The best part about this company is that if you have a certain appliance guy, electrician, AC guy or whatever, you can use them and then go through their reimbursement process. My only complaint is th... See more
Company replied
Company details
About Liberty Home Guard
Written by the company
Protect your home’s most valuable systems and appliances.Starting at $1/day
Liberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.
Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
Contact info
Brooklyn, NY, USA, 11234, Brooklyn, United States
- (833) 544-8273
- service@libertyhomeguard.com
- www.libertyhomeguard.com
4.4
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After experiencing a multiple long wait…
After experiencing a multiple long wait times and numerous customer service agents hanging up on me, Fabio was a breath of fresh air. He was very knowledgeable and experienced, and helped me to my final destination with this case. Five stars I give Fabio.
10 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience and for the five-star review! We’re especially glad to hear that Fabio was able to turn things around and provide the knowledgeable, dedicated support you needed to get your case resolved. We’ll be sure to recognize him for his excellent service. We truly appreciate your patience and your trust in Liberty Home Guard!
Reply from Liberty Home Guard
Thank you for your feedback! We’re glad to hear that you found the process easy and straightforward. We appreciate you choosing Liberty Home Guard and look forward to being here whenever you need us!
Mr Luis Pena demonstrated great customer service
Mr Luis Pena assisted me with my claim. He was very helpful. He provided me with the process steps and instructions. We also made sure I had a contact number for the technician.
10 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your positive experience! We’re happy to hear that Mr. Luis Pena was helpful throughout your claim and made sure you had clear instructions and the necessary contact information for the technician. Providing clear guidance and support is what we strive for at Liberty Home Guard. We truly appreciate your feedback!
Fabio provided excellent service
Fabio provided excellent service! Thank you
10 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your kind words! We’re delighted to hear that Fabio provided you with excellent service. We’ll be sure to share your appreciation with him. Thank you for choosing Liberty Home Guard!
Very helpful and courteous
Luis Pena was very pleasant, professional and helpful. He listened to my concern, understood me, and acted on it. I am now waiting to receive a rescheduled appointment date for the technician to come when I am home. Thank you Mr. Pena
10 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for taking the time to share your experience! We’re glad to hear that Luis Pena was pleasant, professional, and attentive to your concerns. It’s wonderful to know he was able to listen, understand your needs, and take action to help with your appointment. We truly appreciate your patience and your trust in Liberty Home Guard!
Not what you think.
They communicate quickly. That’s about all the good I can say. DO NOT FALL FOR THE REPLACE JARGON of the sales people. It is not what you think. They wanted to replace my $2000 Fisher Paykal dishwasher with a $400 model so I had someone else fix it. Then when our pool heater stopped working they only paid $500 for a $4500 heater. I assume most people who care enough for their appliances don’t buy cheap models, but that’s what they want to give you. I will not be renewing this policy.
10 August 2026
Unprompted review
Reply from Liberty Home Guard
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience.
We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Trustpilot Review - Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
Luis Pena was very patient, knowledgeable, personable
Luis Pena was very patient, knowledgeable, and personable. He helped me make a claim over the phone since the online claim required a model and serial number. Great customer service!
10 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your wonderful feedback! We’re so glad to hear that Luis Pena was patient, knowledgeable, and personable while assisting you with your claim. Making the process as easy and convenient as possible is important to us, and we’re happy Luis was able to provide the support you needed. We truly appreciate your kind words and your trust in Liberty Home Guard!
Jayden was amazing
Jayden was amazing! He handled my AC service refund professionally and took the time to explain every detail clearly. He was patient, knowledgeable, and made the entire process easy and stress-free. I truly appreciate his excellent customer service!
8 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your wonderful feedback! We’re thrilled to hear that Jayden provided such excellent service and made your AC service refund process easy and stress-free. We’re glad he took the time to explain everything clearly and was patient and knowledgeable throughout the process. We’ll be sure to share your kind words with Jayden. We truly appreciate your trust in Liberty Home Guard!
Our dishwasher problem was resolved to our satisfaction
Our new rep Jayden was courteous and resolved our dishwasher problem without delay.
8 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your kind feedback! We’re glad to hear that Jayden was courteous, responsive, and able to resolve your dishwasher issue without delay. We appreciate you taking the time to recognize his great service and thank you for choosing Liberty Home Guard!
Mr Pena was courteous and professional…
Mr Pena was courteous and professional in guiding me through the claim reimbursement process. He is an exemplar of your organization
8 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your thoughtful feedback! We’re delighted to hear that Mr. Pena was courteous and professional while guiding you through the claim reimbursement process. We’re proud to have team members who exemplify the level of service we strive to provide. We’ll be sure to share your kind words with him. Thank you for choosing Liberty Home Guard!
He was very kind and patient and walked…
He was very kind and patient and walked me through setting up the mobile app and how to file a claim. He emailed me some information to have to help understand using our own technician or one provided by the agency. He gets 10 stars from me!
5 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your fantastic feedback! We’re thrilled to hear that he was kind, patient, and took the time to walk you through the mobile app and claim process. We’re also glad he provided helpful information about your technician options so you could feel confident moving forward. Ten stars is wonderful to hear! We truly appreciate your trust in Liberty Home Guard and your recognition of his excellent service.
Lucas Marin was polite and helpful
Lucas Marin was polite and helpful. There's not much he could do for our situation but he said we should get a response today or tomorrow.
6 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We’re glad to hear that Lucas Marin was polite, helpful, and kept you informed about the next steps. We appreciate your patience and understanding, and we hope you receive a positive update soon. Thank you for choosing Liberty Home Guard!
The support received by Luis Peña was…
The support received by Luis Peña was great. Quick and detailed. Thank you!!
7 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your wonderful feedback! We’re glad to hear that Luis Peña provided quick, detailed, and excellent support. We truly appreciate you taking the time to recognize his service and thank you for choosing Liberty Home Guard!
Lack of Customer Service At the Customer Service Department
Mr. Theo Miller treated me as a valuable customer. He was very professional, patient, in explaining the steps in resolution of incidence concerning the H-VAC condensation pipeline leakage at my home. He explained the technician diagnostic findings and resolution process to my satisfaction, after I explained the continuous leakage of water from H-VAC pipeline that was destroying my property. Prior to speaking with Mr. Theo, I had called multiple times since August 4, 2026, and had been denied assess to someone who manages the Customer Service personnel to help resolve the leakage problem. The staff always said someone will call in 1-2 days but nobody did. Today I did a follow up call to resolve this urgent issue but Ms. Delancy Rodriguez was very unprofessional and when I ask to talk to someone who is above her, she refused to do so. Finally, I introduced myself to her and told her about my rights to have a lawyer resolve this issue. It was then that she said she will forward my case up the chain of responsibility. I was contacted about 2 hrs later and was told, I will receive a call from the resolution department which I did receive a call from Mr. Theo Miller at 3:34 PM.
6 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for taking the time to share such detailed feedback about your experience. We’re especially glad to hear that Mr. Theo Miller treated you with professionalism, patience, and care while helping you navigate the resolution process for your HVAC condensation pipeline issue. We understand how concerning it can be when a persistent leak is affecting your property, and we appreciate your patience throughout the process.
We’re pleased that Theo was able to explain the technician’s findings and the next steps clearly and help move your case forward. Your feedback is important to us, and we’ll be sure to recognize Theo for providing the attentive service you deserve. Thank you for giving Liberty Home Guard the opportunity to assist you.
Thank you Liberty and Fabio!!?
Liberty guard and Fabio was extremely helpful and personable during this phone call. This is why we love Liberty card, always helpful and gives us ease of mind. Fabio went above and beyond and is very much appreciated.
Thank you Liberty and Fabio!!
6 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you so much for your heartfelt feedback! We’re thrilled to hear that Fabio was extremely helpful, personable, and went above and beyond to make your experience a positive one. Providing our customers with peace of mind and dependable support is exactly what we strive for at Liberty Home Guard. We’ll be sure to share your appreciation with Fabio. Thank you for being a valued Liberty Home Guard customer!
Partnering with Liberty Home Guard
Partnering with Liberty Home Guard has been a seamless and professional process for Property Lab Solutions LLC. A special thank you to Angel Ortiz for providing top-tier support and delivering a clear, informative webinar. The vendor setup was fast and transparent. We are excited for a long-term partnership providing quality service to their members!
6 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for the wonderful feedback! We’re thrilled to hear that your experience partnering with Liberty Home Guard has been seamless, professional, and transparent. We’re especially glad Angel Ortiz was able to provide top-tier support and make the webinar informative and valuable for your team.
We truly appreciate Property Lab Solutions LLC for choosing to partner with us, and we’re excited about building a strong, long-term relationship together while providing quality service to our members!
Personal service
I was appreciative of being able to speak to a human being, instead of a robot. Luis Pena was quick to answer my questions and send me the email I needed. He was courteous, and pleasant as well as professional.
6 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We’re glad to hear that Luis Pena was able to provide the quick, courteous, and professional support you needed. We’re especially pleased that he answered your questions promptly and made sure you received the email you needed. We truly appreciate your kind words and your trust in Liberty Home Guard!
Your employee was kind into the point…
Your employee was kind into the point and he followed up on my problem
6 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your feedback! We’re glad to hear that our team member was kind, direct, and followed up on your issue to make sure it was addressed. Providing attentive and dependable service is important to us, and we truly appreciate you taking the time to share your experience with Liberty Home Guard!
Fabio was courteous and professional.
Fabio was courteous and professional.
6 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your kind feedback! We’re glad to hear that Fabio was courteous and professional throughout your experience. We truly appreciate you taking the time to recognize his service and thank you for choosing Liberty Home Guard!
Fabio was great !
Fabio was great at explaining the process and prompt at completing the call. Excellent customer service.
6 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your wonderful feedback! We’re delighted to hear that Fabio clearly explained the process and handled your call promptly and efficiently. Providing excellent customer service is what we strive for at Liberty Home Guard, and we truly appreciate you recognizing his efforts!
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