It was great to have a session explaining how to use the online tools available for managing my pension. I feel better informed
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App is good overall, can be a bit clunky at times, e.g. when trying to change LifeSight age it often bugs out and doesn’t allow you to action it. Seems there app isn’t fully optimised for usage an... See more
Company replied
It’s rare that you are totally happy with the service provided these days. It is important to highlight excellence when it occurs. My dealings with Lifesight were very clear and straightforward and I... See more
Company replied
Hayley P (senior pension administrator) is an absolute credit to the life sight team. She is professional, efficient and knowledgeable with a warm, friendly manner. She has made what could have bee... See more
Company replied
Company details
Written by the company
LifeSight is a high quality multi-employer pension trust that offers brighter futures for employees and commercial benefits for employers too.
Contact info
London, United Kingdom
- LifeSightSupport@willistowerswatson.com
- www.lifesight-epa.com
3.9
Great
362 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Graham Atkinson of Customer Care Team
Graham Atkinson of the Customer Care team has been excellent to deal with in resolving a problem relating to a pension transfer. Courteous, understanding and knew what to do to get the matter sorted out. Has taken the time to contact me to update on progress. Many thanks Graham.
26 January 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Gavin,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Graeme's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Avoid at all costs
Avoid at all costs!
Customer service is non existent, they have been sent paperwork 4 times and still refuse to acknowledge receipt.
They take ages to reply to messages, if they even reply at all.
Dealing with this company is so stressful and nobody takes accountability for anything so it’s difficult to actually get any update or any action on anything.
1 October 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you for taking the time to leave your feedback.
I am sorry to hear you are having difficulties with paperwork. If you are still having difficulties please email me at the following email address with your details and I try to see where there are any issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Using LifeSight with the new employer
Using LifeSight with the new employer. Lucas was very quick to help with a couple of questions I had through the chat.
22 January 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Was treated really well,with politeness…
Was treated really well,with politeness and respect.the service was very fast and the lady was really friendly and helpful
19 January 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Phillip,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Reply from LifeSight GB - master trust pension scheme
Hi Ohi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
online live chat for advise
I had a online live chat which went very well with no problems , the guy was very helpful
19 January 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Jason,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Out of date paper system - Avoid
I am retiring in a couple of months. My broker is arranging my annuity. My personal pensions have been transferred across within days e.g. L&G who use Origo. However with WTW, they are still using out of date paper forms. These forms I promptly signed and returned only to find several days later that they forgot to include certain forms. These I again signed promptly and returned. After several more days I then get told that they could not verify my address and could I send additional proof. I promptly sent over 4 documents e.g. HMRC that had my address as proof. I find this crazy as I have worked for WTW for over 5 years and they have my address on record. All this is delaying the completion of my annuity and having a negative impact on my eventual income. Contacting those dealing with this transfer is not possible. You have to phone a helpline number which is answered in the UK but those responsible are based in Manila (Philippines) and so cannot deal directly with them. I find the whole process shocking for such a high profile company.
19 January 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Steffi,
Thank you for taking the time to leave your feedback.
I am sorry to hear you are having difficulties with transferring your funds to an alternative provider. Whilst LifeSight do not currently use Origo for completing transfers, we can complete transfers using ViaNova for certain schemes however, L&G is not one of those. Please let me know if you are still having difficulties at the following email address with your details and I try to see where there are any issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Lucas was extremely helpful and…
Lucas was extremely helpful and answered my queries quickly.
19 January 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Paul,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed on your feedback to Lucas' manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
LifeSight pension power
Well it’s the first time I’ve contacted LifeSight pension they were very helpful I know they have a hard job to do at least you can get in touch online or by phone if you get stuck so that helps a lot so definitely recommend this pension provider thanks again
19 January 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Nicola,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Carmel Iqbal was superlative
Carmel Iqbal was superlative. She was indispensable in navigating the transference of my pension from the UK to the US. As well excellent comms both by phone and email, can't thank her enough.
16 January 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Jack,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed on your feedback to Carmel's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
0 stars – avoid at all costs
0 stars – avoid at all costs
LifeSight has shown no customer service whatsoever. They refused to properly look into my issue and offered no meaningful help or resolution.
As a result, I have had no option but to consider legal action and to log a formal complaint with the Pensions Ombudsman.
This has been an extremely frustrating and stressful experience. Based on my dealings with LifeSight, I would strongly advise others to avoid them entirely and never place a pension with this provider.
15 January 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Michael,
I am sorry to hear that your experience with LifeSight to date has not been positive and I do hope that there has been progress with your complaint since your review.
Kind regards,
Michelle
Thorough knowledgeable pension staff.
Thorough knowledgeable and friendly staff. Answered all of my questions and advised me in a simple straightforward way. They stayed on the phone guiding me through all stages of use despite my difficulties.
I could not have wished for more helpful friendly staff.
I thank ANJ in particular. Nothing was too much effort. Answered all of my questions.
Thank you.
Kind regards. Paul F.
14 January 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Paul,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Customer services helpful
Customer services have always been helpful and prompt including Sarah who helped me today and resolved a problem immediately.
23 December 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi John,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
I have been trying to draw down since…
I have been trying to draw down since October 2026 and get an error message. It takes 6 weeks for any reply and my latest email just advises it been forwarded onto another team.
18 December 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi David,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties with accessing your funds. Please let me know if you are still having difficulties at the following email address with your details: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Someone in a business that actually listens & "get's it" !
Following a couple of administrative issues I had experienced with my account, I was exceptionally fortunate to have had Graeme Atkinson, Senior Administrator manange my concerns.
Despite not being able to reach me initially, Graeme perserved & he was incredibly professional & understanding when he did manage to reach me.
He was also open to listening & accepting my feedback, confirming that he would absolutely ensure that it was fed up to those in his wider team, which was really refreshing to know.
Suffice to say, it is without hesitation that Graeme receives 5 out of 5 stars from me for his friendly approach & professionalism.
He really is a credit to the Lifesight epa Team.
Thank you Graeme, I really appreciate your time on the call the other day. I wish you well & Happy Christmas to you & yours.
Best wishes,
Kevin H
PS. Businesses need more people like Graeme on their teams !!
15 December 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Kevin,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed your feedback onto Graeme and the management team.
I hope any future dealings you have with LifeSight are just as positive.
Hope you have a lovely Christmas & Happy New Year.
Kind regards,
Michelle
Canr get on the website most of the time
Canr get on the website most of the time
12 December 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Rodney,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties with the LifeSight website. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any issues that is preventing you from accessing your account: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Reply from LifeSight GB - master trust pension scheme
Hi Deborah,
Thank you for taking the time to leave feedback.
I am sorry to hear that you still have some remaining questions. Please let me know anything that remains unanswered at the following email address with your details and i will try my best to help: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Very clear and helpful explanations
Very clear and helpful explanations.
Really useful and flexible tool.
10 December 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi John,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Most informative and clear and…
Most informative and clear and wonderfully clear and well spoken info from phil persival
10 December 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Jay,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Pension webinar
Really clear, with examples and plain language. Thank you
10 December 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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