Lightmalls Reviews 575

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

A most pleased and satisfied customer with my purchase.All aspects of this transaction were exceptional so 5 stars all round 👍😀.The product was excellent at a great price. Peter.WS.

Rated 1 out of 5 stars

I ordered four 8-cell (9.6v) 1800 mAh NMh battery packs. They are useless. They get hot at only 200mAh charge, false-peaking continually. After coaxing 1800 mA into them, the best they can deliver aft... See more

Company replied

Rated 1 out of 5 stars

This company provides genuine Magicshine lights at a great price. However if you have any faults with your purchase, you will be unable to return the light unit, (if it has a battery) using Royal Mai... See more

Company replied

Rated 5 out of 5 stars

Rated 5 out of 5 stars May 8, 2024 Great customer service I experienced a really high level of customer service from Lightmalls. I will buy from them again and I'm happy to recommend them based on... See more

Company details

  1. Lighting Shop

Written by the company

Professional Outdoor & LED Products


Contact info

3.4

Average

TrustScore 3.5 out of 5

575 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Had difficulty in Australia Post…

Had difficulty in Australia Post delivering the item but Lightmalls offered a refund or reissue of order which I asked for the item to be redelivered. Item was received quickly & very pleased with product.
Very impressed with their customer service

2 January 2023
Unprompted review
Rated 5 out of 5 stars

Very special thanx

Very special thanx
The product is perfect 8,5 days shipping from china to germany 👍
And the dialog was brilliant.
It wasn’t my last item there
Wonderful
I bought a nitecore hc 65 v2

10 December 2022
Unprompted review
Rated 5 out of 5 stars

Good battery soild flashlight has…

Good battery soild flashlight has weight to it no plastic then the headband after ajustment holds firm getting close to end of battery life you will start to fade out or close only to turn it back on and get that extra one in your pocket

8 December 2022
Unprompted review
Rated 5 out of 5 stars

excellent battery received well…

excellent battery received well packaged and corresponds well to the object ordered.
I recommend this seller for the price and quality ratio!
For the best delivery your plan, count 3 to 4 weeks.
Thanks again

20 November 2022
Unprompted review
Rated 5 out of 5 stars

Easy Transaction

Easy Transaction, just needed the Dive torch and nothing else, already had the Extras from my other Xtar D26. Arrived within the time Allocated for delivery Date.

10 November 2022
Unprompted review
Rated 1 out of 5 stars

Do not order from this business

Do not order from this business. They are shady, untrustworthy and will absolutely rip you off the first chance they get

8 October 2022
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hi,
Sorry for not satisfying you, we will try our best to improve our service and strive to satisfy our customers.

Rated 1 out of 5 stars

You shouldn't purchase anything from…

You shouldn't purchase anything from this company. They lie about shipping time and they're overseas from the US so shipping already takes a couple weeks longer.
Took them 2 weeks to actually ship my order that was in stock so my order still hasn't arrived and I needed it tomorrow.
Order just said processing for 2 weeks. They only shipped when I threatened to file a claim with PayPal.
There's lots of American companies that offer the same products and fast shipping.
I didn't realize they were overseas until after I made the order.
Amazon and Ebay has the same stuff.

30 September 2022
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
Sorry to keep you waiting, we ship from China, and the company address is indicated in the information column of the website. You can provide us with your tracking number and we will help you check the logistics information.

Rated 5 out of 5 stars

Faulty item was replaced.

Purchased headlight. On/off button was faulty after a day of use. Provided video proof. Seller sent new headlight and didn't ask for return of faulty item.

1 September 2022
Unprompted review
Rated 1 out of 5 stars

Charged me for a light that was only in my cart and didn’t go to checkout.

I had a light in my shopping cart, but I found it at a better price so I didn’t complete the checkout. However when I checked my bank account I noticed a charge for the price they were charging. I have now filed a dispute claim with my bank. I tried emailing them but they didn’t offer any help.

14 September 2022
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
If you place an order without your knowledge, you can contact us and we will cancel the order for you and refund you the amount.

Rated 5 out of 5 stars

Perfect service

Perfect service. I ordered a battery for my quad copter. But I was not able to recharge and get a error message. The customer service told me, that's because of my charger (it was not the original one, delivered by my copter). But they've got the solution for me. I needed a special cable, that they shipped to me very fast. Perfect. The battery is loading now and that was a very kind and excellent service.

20 August 2022
Unprompted review
Rated 1 out of 5 stars

Shipping to way to long for item to…

Shipping to way to long for item to arrive. Almost 3 weeks even once Express Shipping was purchased at $40 which said only 7 to 10 days. Very unhappy

15 August 2022
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
I am really sorry for the inconvenience caused to you. Due to the flight delay, the package was not delivered in time. You can contact us after you receive the package. We are willing to refund you part of the shipping cost.

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