Lincs Aquatics Ltd Reviews 

272
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Previously coming from "the biggest aquatics retailer in the UK", I had quite a disappointing experience trying to get a Juwel Aquarium with the other company and was hesitant to order with lincs.... See more

Rated 4 out of 5 stars

Mostly, a good service, fish tank came no problems with it - well wrapped and protected. They do mention that they are testing their ordering systems and procedures. It does need some work - but ple... See more

Company replied

Rated 1 out of 5 stars

​I am absolutely disgusted by the customer service from this company. I ordered a vital, inexpensive spare part (Order #45376) and paid a premium for next-day delivery because my main aquarium filt... See more

Rated 5 out of 5 stars

Ordered a fish tank online as ours sprung a leak so managed to use our spare one as thought it only takes 3-5 days to arrive to us. 5 days passed so sent an email asking for info as hadn’t received an... See more

Company details

  1. Pet shop
  2. Aquarium shop
  3. Pond fish supplier
  4. Pond Supply Shop
  5. Tropical Fish Shop

Written by the company

Lincs Aquatics was founded over 30 years ago, based in Woodthorpe near Alford, Lincolnshire. We sell a variety of items that includes Marine Aquariums, Freshwater Aquariums, Ponds and Garden, Reptiles and Water Features. We stock a huge choice of brands that are trusted by our customers like Oase, Evolution Aqua, Red Sea, Fluval, Juwel, Aquaone, Hozelock and many more! So if you are wanting to buy the latest Fluval aquarium or take on a bigger task of building your own pond in your back garden then Lincs Aquatics should be your first choice! With over 30 years of experience, we are the experts here to help you!


Contact info

3.7

Average

TrustScore 3.5 out of 5

272 reviews

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3.7

All reviews

(272)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Very regular customer to the…

Very regular customer to the Lincolnshire store, the guy who helped me and my wife with my pond has loads of knowledge. He advised us what products would work best for our pond, we left it and went home to think about it as didn’t want to rush into anything.
We ordered it a few weeks ago, now everything is set up and looks summer ready!
Pass on my thanks to the gentleman, older guy.

31 March 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you Steven for your review, we have passed this on to the member of staff mentioned.

Rated 4 out of 5 stars

Ordered item only to be told a week…

Ordered item only to be told a week later it was out of stock so I asked for a refund, this took a week to process and they only refunded cost of item not postage. After a couple of e-mails the rest was refunded a few days later.

26 March 2021
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Good Afternoon,
Thank you for the review whether it be a one-star or a five star we appreciate them as it allows us to understand how customers see us.
We do apologise that you have had a bad experience shopping with us and we can see that we have failed in the high standard of customer services we try to achieve.
Unfortunately on this occasion, it does appear that we have made the mistake with the refunding but have tried to rectify it as quick as we can. Looking at our system I can see that we did process a refund of the amount for the item purchased on 17/03 and then refunded the postage on 18/03.
Once we do process the refund it can take your back anywhere from 3-5 working days to process the refund back to your account.
We completely understand how frustrating it can be to not receive what you were expecting and apologise.
We do hope that you choose to shop with us in the future to allow us a chance to try and redeem ourselves.

Rated 5 out of 5 stars

Honest opinion.

Have been a customer for many years now, I feel I can give a honest account of my dealings with Lincs Aquatics. From the very start I found the staff knowledgeable in many subjects relating to aquatic problems, Have always been most helpful and professional. products very so you have quite a wide choice. I do try other companies, and all seem pretty good. However I'm that impressed with Lincs that I traval all the way from Grimsby, and it is well worth it.

24 March 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you for the review Trevor!

Rated 5 out of 5 stars

Every member of staff are knowledgeable…

Every member of staff are knowledgeable and so helpful - always ready with an experienced answer to our questions. We can't praise them highly enough.

24 March 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thanks for the review Mick!

Rated 5 out of 5 stars

Excellent value

I buy all my live plants for my aquarium from Lincs Aquatics.The plants are always in very healthy condition and come well packed also very fast delivery and well priced.

24 March 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you for the review Jo!

Rated 5 out of 5 stars

Fluval Roma 200 set

Got a great price on a Fluval Roma 200 tank/cabinet set.... Very helpful over the phone, Fast delivery.... Unfortunately the heater possibly developed a fault after a few of weeks use.. But one quick phone call and the returns procedure was clearly explained allowing a replacement to be sent out after inspection... Shame it actually broke completely as I bubble wrapped it for return!!! I couldn't expect them to inspect a box of glass to determine a fault, So I had to source a replacement locally that day ..
But the point is that the after sales care was potentially in place... 100% recommendation for Lincs Aquatics.

24 March 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you for the review Marcus!

Rated 5 out of 5 stars

Great prices and range of plants

Great prices and range of plants. Fast delivery. The best place I've been for tank plants. I can't actually find any faults with this company. I've used others in the past and the quality is nowhere near these guys. Good prices too, especially if you keep an eye on the weekly sales offers.

24 March 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you for your review Steve.

Rated 5 out of 5 stars

Good

Good healthy products good service very helpful

24 March 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you Lashley for leaving us a review.

Rated 5 out of 5 stars

Staff are very knowledgeable

Staff are very knowledgeable. They are very helpful and give great support. Excellent range of products with great variety of fish and reptiles in stock.

23 March 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you Toni for leaving us a review.

Rated 5 out of 5 stars

This is my go to aquarium shop

This is my go to aquarium shop. Their animals are well cared for, wide variety of items with good prices too. The staff are knowledgeable and are extremely helpful. Definitely recommend for people to check it out.

23 March 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you Kelly, we are glad you like our store!

Rated 5 out of 5 stars

Great service and value

Great service. When one of the products I wanted was out of stock they kept me updated which is all you can ask fir.

Customer service is good, prices are very competitive, delivery spot on

23 March 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you Shane.

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