Lindex Reviews 

Absolute worst experience I have ever had with a return. I recieved my order of a coat on 11th October, which I paid £129 for. I processed a return as it was too big - had to email customer service for return instructions and print out 4 pieces of paper to send back via UPS as the closest store is over an hour away from me and I'm 9 months pregnant. After weeks of being held up at UPS, Lindex refused the parcel and advised UPS to return to sender, even though I followed the instructions exactly. I have 7 days left in the return window, I haven't received the parcel back from UPS yet. Lindex customer service is non existent, even their phone lines are only open for 3 hours a day(?!). I have never in my life had such a bad experience returning an item. I'm now £129 out of pocket because Lindex refused to accept it! Absolute scam of a company. I would never recommend to anyone.

Update: I made the long journey to the store once UPS had returned my parcel, with 2 days leftbin the returns window. Despite everything I managed to get a refund immediately. My advice - don't buy online if you can't return to a physical store easily.

Extreme unhelpful customer service on the online store. I have to try to squeeze the information out of them: I only get a response where they refer to their terms & conditions, when all I want to know is how to change one cloth on my order to another size so that I can keep the 20% discount I had on the original order. It's useless to order anything from them online, all the other online clothing stores are much more helpful with returns and changes.

Lindex is using ups for UK deliveries. When my parcel wasn't delivered to the correct address, the customer service person simply instructed me to call ups because it's not Lindex's problem. Apparently, there was absolutely nothing they wanted to do since I had already paid for my purchase and that's all they care about.

Everything was much smaller than their size guide. Returned over a month ago. They will not provide the info required to pass through customs (despite saying they will) Parcel still in this country. Got a refund only after raising a dispute through PayPal.

They do not deliver to Northern Ireland. How hard is it?! Royal Mail and all major couriers still come here, how can it be that a national company cannot be bothered to send stuff here. They aren’t the only ones, but the sea border went up well over a year ago and they still haven’t worked out how to send stuff. Very disappointing, especially considering we have no actual stores.

I had never heard of this company before and probably wouldn't have ordered if I had checked here first!
However, my experience has been positive so I feel it's only fair to leave a review.
Delivery was a little slow but am very happy with the bag I ordered and also it arrived very well packed.

Received two items of faulty baby clothes, with holes in it.
The process to get the clothes back to them is ridiculous. I have sent pictures of the state of the clothes they are sending out yet they do not care. I requested the paperwork to send it back as I have no access to a printer, they send this out incorrect and told me I couldn’t use it as wouldn’t get through customs. Now they have said they’ve sent it again but nothing. They told me to travel somewhere to get to a printer however their website state if a faulty item is received they will ‘remedy the defect free of charge
by replacing such goods with new goods, without
additional expense to you’. Seems this is a lie!
I have two faulty items and they are refusing to exchange or refund until as assessment is done but they are making that impossible. Seems this happens a lot and people are left out of pocket!!! The customer service are very unhelpful and only reply to the things they want to! Avoid!!!

As I don't have a printer I had to request a return label eventually I was sent one and told in future you will have to use a printer?!
My Husband sent the item off with label provided and unfortunately didn't keep the receipt, 3 was on no refund. I have emailed customer services who have refused to refund me and have no idea what has happened to the item.
So I have lost £21! A few months prior I sent something back and no refund after a few weeks but luckily I had kept the receipt.
I like lindex clothing but will no longer be shopping there. Their customer service is shocking.
Layla

I have ordered a dress for my GF that never got delivered, UPS wants me to fax a claim in 2022! who the hell still uses fax these days. lindex did NOT even respond to 2 of my emails to customer service in a week. I got no money and no item for about 2 weeks now

All my jeans are from Lindex and I love them - great quality and huge selection of different models. Usually I dont find anything else to buy from there but jeans I definitely recommend!

Also I see many reviews complaining about customer service, but in my country its great - i haven't had any issues neither in store nor online with all the returns.

I hate it SO MUCH, I cant even go into the store without 5 workers following me. I’m accusing y’all of racism and I was with my friend, we kinda went our separate ways in the store and NO ONE followed her ONLY ME because I was wearing a hijab, I was just looking around and I’ve never felt so uncomfortable because of how freaking much they stare and I get so uncomfortable. A little advice for the workers in arvika STOP STARING AT CUSTOMERS BECAUSE YOU’LL LOSE THEM ALL, IT MADE ME SO UNCOMFORTABLE SO IM BEGGING YOU JUST STOP

terrible customer service. Pair of £10 leggings with a faulty elasticated waist. Sent clear pictures of the problem but they insist on sending the item back before they will assess and consider replacing. It would be cheaper for me to sew and fix them myself. Unnecessary transport is bad for the environment and time and return fees for the customer. Most other good high street shops would send you out a replacement pair in good faith. The customer service team was rigid, unhelpful and don’t listen. Very frustrating as the leggings are nice if they actually worked!

I first purchased at the start of lock down, unfortunately, my thermals took about 60 days to arrive. I did however receive a refund, and got to keep the items. Hard to rate customer service and deliver at a time like that. The thermals, now tried and tested over a year are great compared to others bought at the same price which were thinner and got holes in more frequently due to poor stitching or quality. I made a second order a year later buying 4 more merino long sleeve tops and had no issues with delivery this time. Happy to support this company as they are ethical, sustainable and body positive which is really nice.

Poor customer service!!! Bought some trouser for my son with a 20% off code they sent me. They sent the wrong size and refuse to send out what I bought. Only option I have is to send the item back and pay for the postage and re order the item at full price and wait for the refund. So disappointed and will not use them again.

Ordered maternity knickers two weeks ago that I desperately needed due to not having anything that fits me! Have not received anything yet and customer services just say because it’s coming from Sweden it’s delayed! It should say that on the website rather than 4 business days for standard delivery! I will have to order from elsewhere now and they will not give me my money back! The tracking they give you only tracks when it reaches royal Mail in this country so I have no idea if they’ve even sent it at all!

Terrible staff at the store in London (Westfield Shepherd Bush). Very rude. Not surprise that the shop is always empty.
Good items but never buying again.

Will never order from this company again. I ordered underwear which did not come with a hygiene seal only a simple plastic tag. I obviously had to remove 1 tag to try them on and unfortunately they were too small and customer services advised I would not be refunded if I were to send them back. They were on a 3 for 2 offer, so even though the 3rd pair was free and I returned 2, I was only refunded for 1. The money is insignificant, what bothers me is that it is completely unfair to customers to not allow them the opportunity of obtaining refunds for your products because you do not place hygiene seals in your underwear garments. Also I ordered size 36-38 (listed as size 10/12 in the UK) and they were tiny!

After seeing this company on instagram I decided to buy some clothes for my friends daughters birthday from them, choosing to get it sent to my local post office. I was notified my order had been sent 2 days after I ordered, but then received no communication. 2 weeks later I asked for a status update and was told that Royal Mail would send me a tracking number when they received my parcel. After 2 more weeks (a month after I ordered) I followed up again, only to be told that my order has been at the post office for a week. Luckily the order had not yet been sent back but the lack of communication is appalling and it should not take 3 weeks to deliver from Sweden. I understand some delays due to COVID etc but then make it clear on your website a time frame for delays so people can plan around it, as I ended buying new birthday presents and spending even more money. The clothes are lovely and obviously well made but the bad experience means I will not be ordering again.

Placed an order on Saturday evening and it arrived today (Thursday) with Royal Mail. The order process was easy, and I'm happy with my purchases which both fit.

Do not order from this company, worst company ever. Ordered 3 weeks ago and still no sign of my order and they won't refund me!!!!