Lindex Reviews 

Further to my previous reviews, especially to the one which says LINDEX have refunded me for the missing parcel. I am sorry to say, after checking my bank statements for April, May, & June, I have still not received a refund for my order which was worth over £100! Beware when using this company!

Love their stuff! The kids clothes are brilliant value for money, very durable and great sizing. Quality is on a par with Polarn o. pyret but quite significantly cheaper. I order from the often and it has happened that orders have been delayed (Covid and Brexit!!!) but have always got my orders. Think the negative comments on here are quite unjustified!

Ordered after seeing ads on Facebook then panicked seeing reviews on here, needlessly. Clothing arrived in 2 days (super quick for free delivery!) and the items are lovely - my toddler loves them for design (diggers!) and comfort. He can be very fussy about what he wears. Very happy.

I ordered early April and understood there’d be delays. I was given a RM tracking ref a week or so later. I chased it up after 3 weeks and was told it was still ‘shipping’ and I would get another notification once RM had received it.
End of May came and still no sign, so I contacted customer services again who told me it was at their London store and they would check if they were able to ship it to me. I waited another few days with no response and emailed asking for a refund, which was done within 24 hours.

I ordered a large amount of clothes for my 5 year old daughter a few days ago from this site then later seen the reviews and was really worried as there’s a lot of negative ones especially with delivery time. But my items arrived within 4 days of ordering and wow they are absolutely beautiful, fab quality and so different! And very reasonably priced.
I haven’t washed them yet So I can’t comment on how well they will wash,
But I am very pleased with my order!

I ordered from Lindex prior to reading the reviews, and then got worried. But a few recent ones were very positive and so I had hope. I was not disappointed! I ordered on 21st April, parcel arrived on 24th. The quality looks excellent and the items just beautiful. Sizing is pretty generous (I only ordered kid's clothes) but adjustable waistbands even on leggings is such a bonus! I also got 25% off my entire order so am super happy! I think if you are worried, give them the benefit of the doubt as it seems a lot of the reviews were genuine covid/brexit related issues, and Lindex appeared to try their best to appease customers, even if it was out of their control.

I was wary of ordering from Lindex given some bad reviews but I decided to chance it. I placed an order to the UK last week and my parcel arrived within 5 working days, with tracking information given right from the outset. My new dressing gown is lovely and I'm really pleased with my customer experience!

Order placed in January took around 2 months to arrive. Due to Brexit and COVID I believe. Lindex acknowledged and apologised. Order was refunded but when items arrived I was allowed to keep FOC. They also sent me a 30% off code as an apology. I have since used the code and this time items arrived within a week.

I don't usually review but think Lindex are getting a bad rep for something that is entirely out of their hands. They have clearly suffered significant delay issues resulting from both Brexit and Covid (I think mostly Brexit as most issues seem to have started end of January). My order was severely delayed but they actively communicated they were aware of issues, responded quickly and clearly to my follow ups, and as per their terms automatically refunded me after 30 days when it still hadn't arrived, despite their knowing it would likely turn up still (it did - thank you!). I had no issues with this company's delivery prior to this year. And their products are fantastic and great value. I don't know if they are still having issues. I shall leaves things for a bit in case. But will undoubtedly order again as they will have been significantly impacted by this.

I placed an order in late December 2020 so it was quite delayed (longer than expected but I found the responses from lindex satisfactory as it was out of their hands). I received my order within 30 days (lindex said they would refund me if the items didn’t arrive within 30 days). I have since ordered again and the item came in a few days, lovely item, really happy with this brand!

They are struggling tondeliver as their warehouse is not in the UK. My order took over a konth to arrive but company returned the money after a month worth of waiting and said that the parcel might or might not turn up. I still received my order.

I had problems receiving my order from January and did not believe it had been sent. Eventually they credited my account and said if items arrived just to keep them. They arrived today and cannot believe the quality of the goods. I feel really sorry that this has happened to them now and will definitely order from them again.

I placed my order in January and its arrived today. I don't blame Lindex at all for all the shipping problems. Even a big brand like Nike took a few months to acknowledge they couldn't deliver due to COVID-19 but I had to chase. Whereas with Lindex I got an email saying they were sorry for delay and were still trying to deliver. Then earlier this month they emailed me to say they can't guarantee the delivery but could have a refund and keep the items if they turn up.

Such a great thing to do for customers in this pandemic. It won't stop me shopping there again when they have helped me with this delay. And I'm so happy to with the quality.

Hopefully the shipping will be solved, but honestly it's not their fault and they do not deserve very bad reviews for Britain leaving the EU and in a pandemic! Wish the government would do better to help companies out.

Do not use this company they are taking orders and money and not sending goods. My order 24 Jan still no goods customer service give generic answers and ask you to wait 30 days before helping / look at other reviews same story. I have tried to cancel and get refund they do not reply. Have raised case with PayPal. This could be a scam.

Awful ordered in January, I emailed 3 times in February their customer service team kept fobbing me off. Then finally promised a refund if I don't receive any update for more than 30 days. No update. I emailed again and messaged on instagram. Completely ignored. Opened a paypal case

The two piece trouser and sweatshirt I purchased for my grandson was ordered in a 2-3 so should of been plenty big enough, but it was so small the size was more like 18-24 months quality not great either for the price

The delivery took a while as I believe my stuff came from Sweden and this is said on the website. However, it was so worth the wait. I ordered a lightly padded bra which fits amazingly and feels really excellent quality (super soft cups and also straps plus it feels strong and well made). I also ordered a white soft knit bib with a roll neck and its incredible- incredibly soft and thick- just feels really high quality. Also they have a great sustainability promise and are priced really fairly! So happy :)

I ordered 2 items from Lindex on 8th Feb. I was told the following day that one of the items was now OOS and on 10th Feb that the article had shipped. Since, no news. Tracking shows that the items isn't in Royal Mail system yet, so I'm not sure it has left the warehouse. On contacting the customer service, Covid was blamed for the delay, but reading online, it seems I'm not the only customer waiting for delivery. It seems it's Brexit and shipping into the UK that is a problem. I've asked for a refund but it has been denied as it's not been 30 days yet since my order. I have had no confirmation of actual status of the order and overall communication and experience are terrible. Will update if the order ever arrives or if i manage to get a refund.

Extremely poor customer service - responses are quite rude in reply to reasonable request for update on a delivery placed 6 weeks ago that is marked ‘dispatched’.

Huge delays with no communication. Brexit and Covid are cited as reasons, which would be reasonable as a partial explanation. However, I placed two orders; the second a full 14 days after the first. The second was delivered and the first still not shown as dispatched. Upon follow up I was advised that it’s in transit (not consistent with website updates/notifications for my other order) and was told to wait another 30 days (so 45 days total) and they’d ‘see what they could do’.

The products are really great, well priced and high quality. I have confidence that I will be pleased with the items in my order when they finally arrive.

My advice- place your order well in advance of actually needing anything and be prepared to follow up.

Avoid this company like the plague! I ordered some winter clothing for my son on the 11th of January. When it had not arrived more than two weeks later, I emailed to ask where it was and immediately received an email notification that my ticket had been closed and that delays were due to Brexit. I emailed again four weeks after my order having had to purchase the items separately elsewhere. This time I requested a refund and again immediately received an email saying that my ticket was closed and delays were due to Brexit (completely ignoring my request for a refund). I have ordered several items from Europe in the meantime with no issues and. having looked at other reviews it seems the same thing was happening before Brexit but then the delays were blamed on Covid.

Seven weeks in and I have not received my order and have just got my money back through Paypal. It seems pretty obvious to me that at best this is a dropshipping business and my order is sitting on a container in China somewhere or, it's just an outright scam.