Linley & Simpson Reviews 

4,745
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,294 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff who make the moving process smooth and straightforward from start to finish. People note that the team responds quickly to queries, provides great advice, and offers excellent support during viewings. Some reviewers were not happy with the handling of property maintenance and repairs. Consumers mentioned experiencing significant delays when trying to resolve urgent household issues like broken boilers or heating. Others also pointed out that administrative communication could be inconsistent, leading to frustrating paperwork experiences. These individuals felt that the agency lacked proper organization during their tenancy.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising team members for being helpful, professional,... See more

Service

Reviewers mention positive feedback about service, noting it is fast, professional, and very efficient.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt communication and... See more

Response time

Consumers find response time to be positive, consistently reporting prompt communication and fast answers to... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as super professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more

Company replied

Rated 5 out of 5 stars

Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful informa... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

We have been with Linley and Simpson for some years now as Landlords and we have always found them to be very prompt and helpful when problems have cropped up with our flat. This benefits both our ten... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Estate Agents
  4. Property Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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4.8

All reviews

(4,745)

1,246 reviews in the last 12 months

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Rated 5 out of 5 stars

Lauren was incredibly helpful and…

Lauren was incredibly helpful and sweet, made sure to keep us updated and helped us with any questions, we had. She had reassured us so we never felt stressed about the move-in or agreement details

30 June 2026
Unprompted review
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Reply from Linley & Simpson

It's wonderful to hear that our team member was so helpful and reassuring throughout your move-in process. We're glad they kept you updated and answered all your questions, making it a stress-free experience!

Rated 5 out of 5 stars

Linley and Simpson have managed my…

Linley and Simpson have managed my properties for years and they do a great job. Special shout to Emily, Zak & Natalie! Thank you!

30 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your wonderful review! We are delighted to hear that you've had such a positive experience with our team over the years. It's fantastic to know that our colleagues have provided great service.

Rated 5 out of 5 stars

I would just like to say a big thank to Ami Woods

I would just like to say a big thank you to Ami for assisting with our property work request so efficiently. Once again great communication with Linley & Simpson and especially Ami. Ami has managed to sort the request so quickly that the electrician is attending within two weeks of our request being made. Thank you again.

26 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your very kind review. We are so pleased to hear that the property work request was handled so efficiently and that the communication was great. We wish you all the best.

Rated 1 out of 5 stars

Make sure you never rent

Make sure you never rent with this bureaucratic shambles of a corporate entity. Dealing with problems in the house will be difficult as their contractors are inept. The staff cannot communicate as they are likely on minimum wages and simply care about their lives (as they should). Do not rent with companies like this, landlords are terrible but at least you can speak with an individual rather than a corporate entity. Never again!

28 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to leave your review.

We are sorry to read that you were dissatisfied with your experience. We appreciate that dealing with maintenance issues can be frustrating, particularly where repairs take longer than expected or do not meet your expectations.

We take all feedback seriously and work with both landlords and independent contractors to resolve reported issues as efficiently as possible. We are disappointed to read your comments regarding our staff, who work hard to support our customers and communicate throughout the tenancy process.

Unfortunately, as your review has been left under the name "Johnny", we have been unable to identify your tenancy or the circumstances you have referred to. We would welcome the opportunity to investigate your concerns further and ask that you contact us at feedback@linleyandsimpson.co.uk with your property address and any relevant details.

We are committed to reviewing all feedback and using it to improve our service where appropriate.

Rated 5 out of 5 stars

Efficient and helpful

Efficient and helpful
Had a great experience with Kirk Marriott at the Sheffield branch. Sorted out issues with my flat and the tenant swiftly. Great service.

26 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for the recognition for Kirk and how swiftly he sorted out the problem and kept the tenant happy!

Rated 5 out of 5 stars

The work was completed to a very high…

The work was completed to a very high standard. He was professional, polite, and respectful throughout the whole process. He worked neatly, paid attention to detail, and left everything clean and tidy when he finished. I’m very happy with the service and would definitely recommend him.

25 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your wonderful feedback! We are so pleased to hear that you were happy with the service and the high standard of work provided.

Rated 5 out of 5 stars

The work was carried out quickly and…

The work was carried out quickly and effectively.

24 June 2026
Unprompted review
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Reply from Linley & Simpson

We are so pleased to hear that the work was completed efficiently and effectively for you. We appreciate your positive feedback!

Rated 5 out of 5 stars

Linley & Simpson, Sheffield

From start to end we were kept notified of all updates, Lauren Turnbull was ace! Professional, efficient and really easy to talk to, while she was on holiday the rest of the team were fully briefed and knew exactly where things were at, in all an excellent experience with Lauren and Linley & Simpson in Sheffield. Thank you.

8 June 2026
Unprompted review
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Reply from Linley & Simpson

Wonderful to see the team working together and keeping you updated, great shout out for Lauren too, she will be thrilled!

Rated 5 out of 5 stars

Brilliant Service

The whole team were brilliant at follow-up and keeping the client updated. Also always easy to contact and really first class service. Thanks Laura, Stuart and Cal..

26 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review, it is very much appreciated. All the best for the future from the Sales Team.

Rated 5 out of 5 stars

Friendly Agents

Had a move in on 22nd and the agent Lauren was super friendly and helpful with our move in. Not just on the day but obviously getting us set for move in and will be in touch throughout.

22 June 2026
Unprompted review
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Reply from Linley & Simpson

So nice to hear that Liam was available throughout the process of your move in, enjoy your new home!

Rated 5 out of 5 stars

Liam was professional

Liam was professional, friendly, and very responsive throughout. He dealt with my request promptly, kept me informed, and made the process straightforward. I really appreciated his helpful attitude and excellent customer service.

24 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to leave the review for Liam, it’s great to have this kind of feedback!

Rated 5 out of 5 stars

Thanks to Daniel Darbyshire to organise…

Thanks to Daniel Darbyshire to organise the repair in my flat. Very quick service, I really appreciate.

24 June 2026
Unprompted review
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Reply from Linley & Simpson

We’re very happy the leak could be resolved and has minimised any impact on you. Thank you for reporting this so quickly.

Rated 5 out of 5 stars

Lauren Turnbull who dealt with our…

Lauren Turnbull who dealt with our rental was an absolute star from start to finish. Lauren was patient and professional and dealt with our every enquiry,.
Only sorry we didn't get to thank her in person as she was on leave the day we collected our keys.

1 June 2026
Unprompted review
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Reply from Linley & Simpson

Thanks Paul, Lauren was disappointed she missed you too but is back from annual leave now and happy to help with anything moving forward!

Rated 5 out of 5 stars

Excellent service and support from Paula Dunham!

I recently had an issue with my mattress being in poor shape, and I cannot thank Paula Dunham enough for her help. She went to great lengths to follow up on my behalf and ensure the replacement process was handled efficiently.

It is rare to find someone so attentive and proactive—she was truly on top of everything from start to finish. Beyond just this specific issue, I’ve always found the team to be professional and helpful, but Paula’s dedication to getting this resolved made all the difference.

Highly recommended—thank you,

5 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you Dheeraj for your lovely words. It was my pleasure to help resolve this issue for you and I am happy that you now have a comfy mattress to sleep on.

Rated 5 out of 5 stars

Friendly and helpful service

Kirk was super friendly when showing us round our flat and whenever we have rang the agents with any enquiries Lauren has been super friendly and helpful providing us with the necessary details

20 June 2026
Unprompted review
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Reply from Linley & Simpson

Great that the team were helpful and friendly and thanks for the shout out to Kirk and Lauren!

Rated 5 out of 5 stars

Emily

Emily does a fantastic job managing my property. She's reliable, proactive, and always keeps me informed. I highly recommend her services.

25 June 2026
Unprompted review
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Reply from Linley & Simpson

Thanks Pauline it’s been an absolute pleasure having you as a client for all these years , we appreciate and value your comments and feedback!

Rated 5 out of 5 stars

Quick resolution of problems

My experience with the staff Amber Billbrough was great. I recently had an urgent repair issue and she helped facilitate a quick resolution.

24 June 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Hi Phina, thank you for the review, I'm happy to hear the works went well! I'm glad I could resolve the leaks quickly for you. If you need anything in the future, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Emily and Natalie have managed my…

Emily and Natalie have managed my rental property for several years and have always been great to work with. They’re friendly, professional, and always quick to help whenever anything comes up. Communication is excellent, and I know I can rely on them to keep things running smoothly. I’d happily recommend Emily and Natalie to anyone looking for helpful and dependable letting agents.

25 June 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Really appreciate you taking the time David, to leave a review for the team and especially Natalie and Emily!

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