Lisa Angel Reviews 

1,197
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, beautifully crafted personalized items, and the lovely presentation of their purchases for special occasions. People are also thrilled with the exceptionally fast delivery times and the extremely supportive customer service team that resolves any questions or concerns very quickly. Some reviewers were not happy with occasional product defects, mentioning that items like delicate necklaces, bracelets, or stones unfortunately broke shortly after wearing. A few other people also experienced minor delivery delays, wrong colors, or received damaged goods upon arrival before receiving helpful replacements.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the gorgeous designs, great... See more

Customer service

People report positive experiences with customer service, consistently praising the prompt, helpful, and... See more

Quality

Consumers find quality to be positive and consistently report delight with their purchases. Many reviewers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting an easy process from a great... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting super quick shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bracelet I bought had an opal stone unfortunately it fell out after 1 hours wear. I emailed Lisa Angel I have to say they were fantastic. Rose was very helpful I sent photos and Rose immediately... See more

Rated 5 out of 5 stars

I ordered the Personalised Pet Photo Sterling Silver Disc Necklace to commemorate my darling cat, who has passed away 2 weeks before. I won't lie, I was nervous to receive this! I didn't know how they... See more

Rated 5 out of 5 stars

Ordered goods yesterday with one query, quickly answered. Beautiful light-up heart with remote arrived this morning by cheerful driver and already in place. Would recommend this company and their well... See more

Rated 5 out of 5 stars

I received outstanding service from Lisa Angel. Their products are absolutely beautiful and wonderfully quirky — you can really tell there’s care and creativity behind them. I had an issue with a... See more


Company details

  1. Jewellery shop

Written by the company

Lisa Angel has been trading for more than 20 years, through our shops in Norwich, Southwold, Bury St Edmunds and online at lisaangel.co.uk. We offer a huge range of jewellery, homeware, gifts and accessories. As well as personalised items from our team in Rackheath, Norfolk.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,197)

225 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service…

My daughter got me an engraved necklace for Christmas and the chain broke. I tried getting it fixed but couldn't find a repairer. I decided to send an email to the company, and to my surprise I received an excellent customer service from Emily who replied to my emails promptly, and sorted the problem out by replacing the chain. It was an outstanding support from the company. I will be using them frequently. Thanks Emily and Sophia for your help.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service and communication from Lily and Emily. Very speedy replies and new order underway and confirmation sent quickly. Would really recommend Lisa Angel, lovely products.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

So exquisite

Omg I’m so impressed with the beautiful products I received. Excellent quality and beautifully packaged. My daughter is going to be thrilled to be wearing the pieces to start her 20th decade. Thanks I will be ordering again for sure xx

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely product, great customer service

Wow! Product has arrived and it’s perfect. Beautifully packaged having chosen this as an extra option.
After initial issue with a product that didn’t arrive using standard postage they sent a replacement by DPD which arrived in time to gift to a friend who is going travelling.
Beautiful product and great customer service.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

I received outstanding service from…

I received outstanding service from Lisa Angel. Their products are absolutely beautiful and wonderfully quirky — you can really tell there’s care and creativity behind them.

I had an issue with a faulty item, but it was handled quickly and completely hassle-free. They replaced the entire item straight away, rather than just the faulty part, which I really appreciated.

Fantastic customer service and lovely products — I wouldn’t hesitate to order from them again!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Racheal was amazing help

Racheal was amazing help! I accidentally chose the wrong shipping option and she managed to take care of this for me and gave me express shipping to make sure I got it in time. Amazing help and service

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Bought the necklace about 2 months ago…

Bought the necklace about 2 months ago and it’s showing extreme signs of wear. Very bad quality jewellery unfortunately

18 February 2026
Unprompted review
Lisa Angel logo

Reply from Lisa Angel

Hi there, thank you for your feedback. I am sorry to hear this. Please can I kindly ask you to get in touch with us directly and we can take a look into this for you.

Rated 5 out of 5 stars

Beautiful jewellery and excellent customer service when needed

My husband bought me a beautiful bracelet for my birthday which I love. Sadly, it was a bit faulty so I got in touch with the customer services and cannot fault the way in which they handled my issue. I dealt with an incredibly friendly person via email who was quick in responding and offering a resolution to my issue without hesitation. The whole issue was sorted quickly, easily and without stress (so much so my husband doesn't even know the bracelet had a fault at all as the replacement was arranged so promptly). Thank you so much. I will definitely be back in the future for more purchases.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Unfortunately had to return Christmas…

Unfortunately had to return Christmas gift in February. The customer service was 5* a replacement sent in days with apologies. I've bought from Lisa Angel many times and always 100% satisfied with products & service.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. Unique stuff in great quality and friendly price. Perfect service response as they send me wrong item. What was sorted in few minutes through WhatsApp. Highly recommend it !

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered goods yesterday with one query

Ordered goods yesterday with one query, quickly answered. Beautiful light-up heart with remote arrived this morning by cheerful driver and already in place. Would recommend this company and their well selected products. Thanks.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

First and last time I ever use

Paid for express delivery and got told last minute it wouldn't be arriving
Utter letdown !
I did get a refund of the delivery charge back quick but the letdown of service is shocking .

29 January 2026
Unprompted review
Lisa Angel logo

Reply from Lisa Angel

Hi there, thank you for your feedback. I am sorry to hear the delivery of your order was delayed. I have taken a look into this and sadly the delay has occurred in transit with Royal Mail. Sadly, once the parcel is with the courier, any delays are out of our control. I can see a refund has been issued for the postage paid, I am sorry for any inconvenience.

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