The bracelet I bought had an opal stone unfortunately it fell out after 1 hours wear. I emailed Lisa Angel I have to say they were fantastic. Rose was very helpful I sent photos and Rose immediately... See more
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Lisa Angel has been trading for more than 20 years, through our shops in Norwich, Southwold, Bury St Edmunds and online at lisaangel.co.uk. We offer a huge range of jewellery, homeware, gifts and accessories. As well as personalised items from our team in Rackheath, Norfolk.
Contact info
17 Wendover Road, Rackheath, NR13 6LH, NORWICH, United Kingdom
- 01603859111
- cs@lisaangel.co.uk
- www.lisaangel.co.uk
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Replied to 100% of negative reviews
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Great customer service…
My daughter got me an engraved necklace for Christmas and the chain broke. I tried getting it fixed but couldn't find a repairer. I decided to send an email to the company, and to my surprise I received an excellent customer service from Emily who replied to my emails promptly, and sorted the problem out by replacing the chain. It was an outstanding support from the company. I will be using them frequently. Thanks Emily and Sophia for your help.
Brilliant customer service and…
Brilliant customer service and beautiful gift 💝
Wonderful service
Wonderful service and communication from Lily and Emily. Very speedy replies and new order underway and confirmation sent quickly. Would really recommend Lisa Angel, lovely products.
So exquisite
Omg I’m so impressed with the beautiful products I received. Excellent quality and beautifully packaged. My daughter is going to be thrilled to be wearing the pieces to start her 20th decade. Thanks I will be ordering again for sure xx
Excellent company to deal with
Excellent company to deal with . The products are fab and the customer service is second to none . I’ll definitely be back again . Thank you
Lovely product, great customer service
Wow! Product has arrived and it’s perfect. Beautifully packaged having chosen this as an extra option.
After initial issue with a product that didn’t arrive using standard postage they sent a replacement by DPD which arrived in time to gift to a friend who is going travelling.
Beautiful product and great customer service.
I received outstanding service from…
I received outstanding service from Lisa Angel. Their products are absolutely beautiful and wonderfully quirky — you can really tell there’s care and creativity behind them.
I had an issue with a faulty item, but it was handled quickly and completely hassle-free. They replaced the entire item straight away, rather than just the faulty part, which I really appreciated.
Fantastic customer service and lovely products — I wouldn’t hesitate to order from them again!
Racheal was amazing help
Racheal was amazing help! I accidentally chose the wrong shipping option and she managed to take care of this for me and gave me express shipping to make sure I got it in time. Amazing help and service
Bought the necklace about 2 months ago…
Bought the necklace about 2 months ago and it’s showing extreme signs of wear. Very bad quality jewellery unfortunately

Reply from Lisa Angel
Beautiful jewellery and excellent customer service when needed
My husband bought me a beautiful bracelet for my birthday which I love. Sadly, it was a bit faulty so I got in touch with the customer services and cannot fault the way in which they handled my issue. I dealt with an incredibly friendly person via email who was quick in responding and offering a resolution to my issue without hesitation. The whole issue was sorted quickly, easily and without stress (so much so my husband doesn't even know the bracelet had a fault at all as the replacement was arranged so promptly). Thank you so much. I will definitely be back in the future for more purchases.
Unfortunately had to return Christmas…
Unfortunately had to return Christmas gift in February. The customer service was 5* a replacement sent in days with apologies. I've bought from Lisa Angel many times and always 100% satisfied with products & service.
Very happy with their service
Very happy with their service! Quick responses and very accommodating
First rate customer service
First rate customer service. Couldn’t be better. Would happily recommend
Amazing experience
Amazing experience. Unique stuff in great quality and friendly price. Perfect service response as they send me wrong item. What was sorted in few minutes through WhatsApp. Highly recommend it !
Ordered goods yesterday with one query
Ordered goods yesterday with one query, quickly answered. Beautiful light-up heart with remote arrived this morning by cheerful driver and already in place. Would recommend this company and their well selected products. Thanks.
Very good customer service
Very good customer service. Efficient and personal. Will def use this company again!
Returning customer for over 10 years
Returning customer for over 10 years, more than happy with each item bought. Equally as happy with the supportive and efficient customer service.
I will without a doubt be back for future special gifts.
Thank you 😊
Everything was brilliant.
Ordered a couple of things and loved all of them, really reasonably priced, very fast delivery. Really pleased, will 100% use Lisa Angel website again.
First and last time I ever use
Paid for express delivery and got told last minute it wouldn't be arriving
Utter letdown !
I did get a refund of the delivery charge back quick but the letdown of service is shocking .

Reply from Lisa Angel
Absolutely stunning keyring with my…
Absolutely stunning keyring with my dad’s writing on it. I love it
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