I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Car collected nice and early by pleasant driver, MoT carried out, I was phoned and told the car has "sailed through" the test, car delivered back to me. No muss, no fuss, which is as I prefer things.... See more
Company replied
Listers Audi Coventry always makes it a memorable experience in terms of customer care.Courteous, well informed staff who are very helpful.Works done and care delivered in time.Always look forward to... See more
Company replied
They always look after my car & myself with plenty of teas & coffee & biscuits . Explanation of what is being done ,Kim the service manager always go through the work to be done & will explain if I do... See more
Company replied
Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, professional in every way.
Michael thanks for communication throughout 😊
15 July 2026
Unprompted review
Reply from Listers Group
Hi Geoff, thank you for your fantastic review. We're delighted to hear that you received such excellent customer service and that everything was handled professionally throughout your visit. We really appreciate your kind words and thank you for taking the time to share your feedback. We hope to welcome you back again soon, many thanks.
Every thing handled professionally.
14 July 2026
Unprompted review
Reply from Listers Group
Hi Gurdev, thank you for your great review. We're delighted to hear that everything was handled professionally throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Poor Customer Service
I arrived at the Stratford upon Avon branch at 8:45am and went to the reception. By 9:15am I still had not been seen. I was told several clients had arrived at the same time and that’s why there was a delay. I waited a further 10 minutes and watched 3 other customers, who had arrived after me, being checked in. When I finally got booked in, I was told ‘everyone had arrived at the same time’ clearly, that wasn’t the case. In all fairness I asked if my car could be ready any earlier than the ‘all day’ booking and I received a phone call at midday to say the car was ready. It was only an oil change. I picked the car up and had been offered a wash and valet - it must have been someone else’s car which received my wash and valet as it hadn’t been touched. Usually I go to Audi Solihull and will wait for an appointment to become available in future as the service I received at Stratford was not acceptable.
13 July 2026
Unprompted review
Managed to fit me into a busy schedule
Managed to fit me into an already busy schedule which I appreciated.
Was not too impressed that my issue was not classed as a warranty issue.
13 July 2026
Unprompted review
Best MOT ever.
Staff very friendly, helpful and keen to assist. First time there and easy to locate and to make way to City Centre whilst work carried out. Work completed in agreed time. Car cleaned so well I did not recognise it. Certainly will return and intend to make it my Audi dealership of choice in future.
13 July 2026
Unprompted review
Reply from Listers Group
Hi Mrs Piper, thank you for your fantastic review. We're delighted to hear that your first visit was such a positive experience and that the team made you feel welcome and well looked after throughout. It's wonderful to know that everything ran smoothly and that your car was returned looking its best. We really appreciate your kind words and are thrilled to hear that we'll be your Audi dealership of choice moving forward. We look forward to welcoming you back again soon, many thanks.
Service performed as expected.
All the jobs were done and communication met expectations.
14 July 2026
Unprompted review
Reply from Listers Group
Hi Peter, thank you for your great review. We're delighted to hear that everything was completed as expected and that the communication throughout your visit met your expectations. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Friendly staff & service
Friendly staff & service - kept informed & updated throughout. Straightforward to make online booking for scheduled service
14 July 2026
Unprompted review
Reply from Listers Group
Hi John, thank you for your great review. We're delighted to hear that you found the booking process straightforward and that the team kept you informed throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
My experience of Listers in Lincoln is…
My experience of Listers in Lincoln is always a good one. Muhammad, a new 'service buddy' to me was excellent, keeping me informed of progress on my service and MOT every step of the way. He was also very efficient in sorting out an issue the next day. Great customer service.
This is my first visit since the refurbishment and from a customer's point of view I havent decided if I'm a fan or not. The jury's out!
I'm not sure if there has been a cut in reception staff or whether as it's summer, staff are on holiday or maybe ill. When I arrived there was no one on reception or as it says now, Your journey starts here! This happened on several occasions while I waited. This is not a criticism of the reception staff. They are amazing. Friendly, helpful and clearly fantastic multi taskers! A member of the sales team did step in and got me started. Proof of a flexible team which is good, but personally, I would like the reception staffed at all times, particularly as I had phoned the day before when no one answered and I was cut off. Presumably there was no one there to answer. I did phone several more times and this wasn't an issue. A bit hit and miss it seems.
I've used Listers in Lincoln for over 15 years. I would have no hesitation in recommending them Thank you Listers' Lincoln Team.
13 July 2026
Unprompted review
Reply from Listers Group
Hi Julie, thank you for your wonderful review. We're delighted to hear that you continue to enjoy positive experiences with us and that the service you received during your recent visit met your expectations. It's great to know that the team provided helpful communication and assistance throughout.
We also appreciate your honest feedback regarding the reception experience following the refurbishment. Comments like yours are invaluable and help us understand where we can continue to improve. Thank you for your continued loyalty over the years and for your recommendation. We look forward to welcoming you back again soon, many thanks.
Reply from Listers Group
Hi Clifford, thank you for your great review. We're delighted to hear that you received efficient service and had such a positive experience with us. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
An excellent service
An excellent service. Very friendly and helpful staff.
I would definitely recommend Listers.
Thank you.
14 July 2026
Unprompted review
Reply from Listers Group
Hi David, thank you for your wonderful review. We're delighted to hear that you received such friendly and helpful service during your visit and that you would recommend us to others. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Tina, thank you for your fantastic review. We're delighted to hear that you received excellent customer service and had such a positive experience with us. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
All staff were polite and gave clear…
All staff were polite and gave clear explanations of the process I was kept informed of all stages of my cars progress and all work was comleted
13 July 2026
Unprompted review
Reply from Listers Group
Hi Richard, thank you for your great review. We're delighted to hear that you found the team polite and informative throughout your visit and that you were kept updated every step of the way. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Very helpful & polite.
13 July 2026
Unprompted review
Reply from Listers Group
Hi Jason, thank you for your kind review. We're delighted to hear that you found the team helpful and polite throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
The pricing for a routine oil service…
The pricing for a routine oil service was frankly ridiculous. Topped off by not stamping my service book, which I had to check and get resolved. It’s a very busy dealership that is looking a little run down. Will try somewhere else next year.
13 July 2026
Unprompted review
Amy was extremely helpful
Amy was extremely helpful throughout, including arranging swift completion of the work so that I could attend a funeral.
All work carried out as expected.
13 July 2026
Unprompted review
Reply from Listers Group
Hi Mary, thank you for your great review. We're delighted to hear that you received such helpful support and that everything was completed as expected. We really appreciate you taking the time to share your feedback and are pleased we could help when it mattered most. We hope to welcome you back again soon, many thanks.
works (engine repair and 2 new tyres)…
works (engine repair and 2 new tyres) carried out swiftly, my waiting time was minimised (2 hours - excellent), and the Audi service team member who dealt with me throughout , Aaron Beckford, was very helpful.
10 July 2026
Unprompted review
Reply from Listers Group
Good afternoon, thank you for your great review. We're delighted to hear that everything was completed efficiently and that the team helped keep your waiting time to a minimum. We really appreciate you taking the time to share your feedback and are pleased you had such a positive experience with us. Many thanks again.
Excellent service from Toyota Nuneaton
Excellent service from Toyota Nuneaton. Very warm welcome from receptionist who asked if I want any drinks while I wait. The person who took my keys mentioned my spark plug got changed at 60,000 mileage so I didn’t have to spend another £200. Thank you. The person who took the payment gave me some great feedback about the car too. Great service.
3 July 2026
Unprompted review
Reply from Listers Group
Good afternoon Shaon, thank you for your fantastic review. We're delighted to hear that you had such a positive experience with the team and that you felt welcomed and well looked after throughout your visit. It's wonderful to know that the advice and support provided helped make your service experience even better. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Had a great experience and from start…
Had a great experience and from start to finish everything was really easy and straightforward. There were no problems and there were clear explanations of any potential maintenance issues via a video walk-around
8 July 2026
Unprompted review
Reply from Listers Group
Good afternoon Russell, thank you for your great review. We're delighted to hear that you had such a positive experience and found everything easy and straightforward from start to finish. It's wonderful to know that the communication and updates provided gave you confidence throughout the process. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Great customer service and hospitality…
Great customer service and hospitality from these guys... 10 out of 10. Lottie really looked after me and kindly gave me a lift into Lincoln whilst work on my car was in progress. Also, a thorough Health Check on my car proved invaluable revealing some safety concerns with tyres. Great service from experts who really know their job.
9 July 2026
Unprompted review
Reply from Listers Group
Good afternoon, thank you for your fantastic review. We're delighted to hear that you received such great customer service and felt well looked after throughout your visit. It's wonderful to know that the team went above and beyond to help, and that the vehicle health check proved valuable. We really appreciate you taking the time to share your feedback. Many thanks again.
I have already sent a review on…
I have already sent a review on Trustpilot. Please see previous details. Thank you.
8 July 2026
Unprompted review
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