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Litecraft Reviews 

7,403
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of products, often finding them to be great value for money. Many also highlight the swift and efficient delivery service, with orders arriving quickly and well-packaged. The ordering process is generally noted as straightforward and user-friendly, supported by good advice. However, some customers experienced issues with delivery, including items arriving damaged, being left improperly, or significant delays and poor communication regarding order status. A few other people also felt that some products had quality or design flaws, such as faulty fixings, flimsy construction, or issues making bulb replacement impossible.

What people talk about most

Product

Customers had positive experiences with product, often praising the competitive pricing, good quality, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast, quick, and prompt... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the good... See more

Price

Users describe positive interactions with price, frequently highlighting the competitive and very good value... See more

Order

Customers consistently note positive experiences with order, praising the easy website navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to use web page, informative selling descriptions, easy to order. Super fast delivery - was on our doorstep within 24hrs ! 5☆ all round. Highly recommend Glass prism Light shade is bea... See more

Company replied

Rated 5 out of 5 stars

Solar Power Light – ⭐⭐⭐⭐⭐ Excellent quality solar light. It was easy to install, charges well even on cloudy days, and gives a bright, warm light at night. It has really improved the look and saf... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, full expected a flatpack product but arrived in well- cushioned, sturdy box with only the tail needed fixing in place and ears tweaked. Strong warm light and decent length of cord. Exce... See more

Company replied

Rated 5 out of 5 stars

Great advice and support from Salim at the Leeds store and equally so from Sarah when purchasing online and had a query about delivery and returns. Much better dealing with experts than blindly buying... See more

Company replied


Company details

  1. #48 of 98 best companies in Lighting Shop
  2. #78 of 209 best companies in Decoration and Interior Design Store
  3. #7 of 13 best companies in Lamp shade supplier
  4. #12 of 17 best companies in Light bulb supplier

About Litecraft

Written by the company

At Litecraft, we have an entire website dedicated to helping you search for the right lights, whether you’re looking for something for your home or outdoor space, or whether you’re just looking to shop the sales, there’s something for everyone!

When you’re shopping with us at Litecraft, you have a leading UK lighting company by your side, offering fast & free delivery on all light fittings including Chandeliers, Light Bulbs, Ceiling Lights, Table Lamps, Bathroom Lighting, Security Lights and Solar Lights.

Litecraft has 3 stores located across the UK, in Leeds, Glasgow, and Greater Manchester, our staff are pleased to act as your own personal shoppers for an easier shopping experience.

Ceiling Lights Wall Lights Table Lamps Floor Lamps Outdoor Lights Children's Lights

Litecraft Group Ltd Details

Written by the company

Our customer service staff are on hand 7 days a week to help with any of your queries.

Fast and Free UK Delivery on all Lighting!

Fast and Free UK Delivery on all Lighting!
Get Fast and Free UK delivery on all orders. Bulbs are subjected to a small delivery charge if purchased on their own and total under £16. You can upgrade your order to Next Day delivery. All major credit cards are accepted. 100% Secure site.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(7,403)

406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Never received the 10% discount off my…

Never received the 10% discount off my order, as advertised. I was informed it would be credited back to my card, but it hasn't been. I have 10% vouchers off future purchases, the reason for 2 stars, not 1 star.

17 March 2026
Litecraft logo

Reply from Litecraft

Thank you for your feedback, and we’re very sorry for the oversight. You are right — while we had confirmed by email that the discount would be honoured, the refund was unfortunately missed once the order was placed. This has now been processed and has been credited back to your card. We sincerely apologise for the inconvenience caused and appreciate your patience while this was resolved. If you require any further assistance, please do not hesitate to get in touch. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Good level of detail about the product

Good level of detail about the product. Useful to have a link to lightbulbs that are compatible with it. Next day delivery was excellent. The lights were well packaged and look good quality. The copper colour is very nice.

26 March 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your amazing 5-star review. We are glad you are pleased with your lights and hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

After receiving a defective package I…

After receiving a defective package I contacted customer service and within two days I had received another package. I was very pleased with the service and immediate response would purchase from this company again.

23 March 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your positive feedback! We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Great outside light

Great outside light , look amazing , great size and good quality would recommend !!!!

20 March 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Excellent service

Excellent service. Definitely use again. Product really good.

12 March 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

For the price an amazing product

For the price an amazing product. Delivered quickly

18 March 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Chandelier lights

Brought 3 chandelier lights, absolutely stunning, great service. Thank you

11 March 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Happy to recommend

The first security light was faulty. Got in touch with them and they responded very quickly and sent out a replacement which was perfect. Great customer service.

7 March 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Fantastic service

Really pleased with this product well made bright light fast delivery

16 March 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Excellent website and products …

Excellent website and products at great prices. Quick delivery service. Would highly recommend site and products

15 March 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your wonderful feedback! We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

A Great Range of Products and a Fast Delivery

I ordered a black flush globe light for my bathroom ceiling and it arrived pretty quickly. It is the second one of these that I have ordered as I love their timeless elegance and the warm glow that they create. Litecraft have a great range of products and I have had no problems with them.

5 March 2026
Litecraft logo

Reply from Litecraft

Good evening and thank you for your wonderful 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Great company and variety!

Loved the lights I had received from them!

25 September 2025
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Delivery was fast as stated & packaged…

Delivery was fast as stated & packaged well, lights are spares as future replacements for same purchased previously.

10 March 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 4 out of 5 stars

All good.....

24 November 2025
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Very impressed with this purchase

First time I have used this company, purchased twin security light with sensor, £20 inc delivery, thought it was to cheap to be true, I was very impressed with the item, definitely use again

9 March 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your wonderful 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

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