Banner for Litecraft

Litecraft Reviews 

7,403
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of products, often finding them to be great value for money. Many also highlight the swift and efficient delivery service, with orders arriving quickly and well-packaged. The ordering process is generally noted as straightforward and user-friendly, supported by good advice. However, some customers experienced issues with delivery, including items arriving damaged, being left improperly, or significant delays and poor communication regarding order status. A few other people also felt that some products had quality or design flaws, such as faulty fixings, flimsy construction, or issues making bulb replacement impossible.

What people talk about most

Product

Customers had positive experiences with product, often praising the competitive pricing, good quality, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast, quick, and prompt... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the good... See more

Price

Users describe positive interactions with price, frequently highlighting the competitive and very good value... See more

Order

Customers consistently note positive experiences with order, praising the easy website navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to use web page, informative selling descriptions, easy to order. Super fast delivery - was on our doorstep within 24hrs ! 5☆ all round. Highly recommend Glass prism Light shade is bea... See more

Company replied

Rated 5 out of 5 stars

Solar Power Light – ⭐⭐⭐⭐⭐ Excellent quality solar light. It was easy to install, charges well even on cloudy days, and gives a bright, warm light at night. It has really improved the look and saf... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, full expected a flatpack product but arrived in well- cushioned, sturdy box with only the tail needed fixing in place and ears tweaked. Strong warm light and decent length of cord. Exce... See more

Company replied

Rated 5 out of 5 stars

Great advice and support from Salim at the Leeds store and equally so from Sarah when purchasing online and had a query about delivery and returns. Much better dealing with experts than blindly buying... See more

Company replied


Company details

  1. #47 of 98 best companies in Lighting Shop
  2. #78 of 210 best companies in Decoration and Interior Design Store
  3. #7 of 13 best companies in Lamp shade supplier
  4. #12 of 17 best companies in Light bulb supplier

About Litecraft

Written by the company

At Litecraft, we have an entire website dedicated to helping you search for the right lights, whether you’re looking for something for your home or outdoor space, or whether you’re just looking to shop the sales, there’s something for everyone!

When you’re shopping with us at Litecraft, you have a leading UK lighting company by your side, offering fast & free delivery on all light fittings including Chandeliers, Light Bulbs, Ceiling Lights, Table Lamps, Bathroom Lighting, Security Lights and Solar Lights.

Litecraft has 3 stores located across the UK, in Leeds, Glasgow, and Greater Manchester, our staff are pleased to act as your own personal shoppers for an easier shopping experience.

Ceiling Lights Wall Lights Table Lamps Floor Lamps Outdoor Lights Children's Lights

Litecraft Group Ltd Details

Written by the company

Our customer service staff are on hand 7 days a week to help with any of your queries.

Fast and Free UK Delivery on all Lighting!

Fast and Free UK Delivery on all Lighting!
Get Fast and Free UK delivery on all orders. Bulbs are subjected to a small delivery charge if purchased on their own and total under £16. You can upgrade your order to Next Day delivery. All major credit cards are accepted. 100% Secure site.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(7,403)

406 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, well packaged, lovely lamps.

6 March 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Excellent value …

Value for money fast delivery looks really elegant and looks more expensive than the Value price, really pleased with the excellent service, will definitely use again.

6 March 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for such a wonderful 5-star review! We are delighted to hear that you love your new light and we look forward to seeing you again soon.

Kind Regards,
The Litecraft Team.

Rated 4 out of 5 stars

Great price

Great price, delivery free and arrived in 24hrs. Easy to install. Many thanks

5 March 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Good comms

I ordered 6 spots for the kitchen one arrived damaged, but a couple of emails and up a new one was sent promptly.

1 March 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your positive feedback. We are happy to hear that we were able to rectify the issue. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Perfect shopping experience

My order arrived very quickly and was well packaged and in perfect condition. The quality was gar better than I expected for the price. All in all a perfect shopping experience.

19 February 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your wonderful 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, an absolute pleasure to speak to a real person as soon as the phone is answered plus very competent staff members who are empowered to make decisions and very quickly resolve a concern. A pleasure to do business with.

17 February 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your wonderful 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Great place to shop electrical.

To start , great prices very speedy delivery FREE. Once ordered follow up emails if there are any problems don’t hesitate to get in touch ( and we will sort it out )

27 February 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your wonderful 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery
Beautiful bedside lights
Great design

26 February 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

We were delighted with the service…

We were delighted with the service provided by Michael.
My sister and I were buying different lights and Michael's advice and knowledge were excellent. He helped us find exactly what we wanted. He was very courteous and patient

1 March 2026
Unprompted review
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your wonderful 5-star review. We are delighted to hear that you had a great shopping experience in our store. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Delivered on time and lights are of…

Delivered on time and lights are of excellent quality and great value for money

4 February 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Worth the money

Quick delivery, easy to install and look like they should last.

19 February 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Worth the purchase

Fast delivery, full expected a flatpack product but arrived in well- cushioned, sturdy box with only the tail needed fixing in place and ears tweaked. Strong warm light and decent length of cord. Excellent value at £20!

21 February 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your wonderful 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

The lamp shades and other items I…

The lamp shades and other items I bought are good quality and good price, arrived with in days well packed,

18 February 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Great site

Great site, fab lights, quick delivery and they look amazing in my garden.

20 February 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 1 out of 5 stars

No quality

No quality, poor design by the top part being separated easily from the main frame,

10 February 2026
Litecraft logo

Reply from Litecraft

Good evening, we are sorry to hear of your problem. If you require any assistance, please do not hesitate to get in touch. Assuring you our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Beautiful chandelier transforms my…

Beautiful chandelier transforms my bedroom and arrived promptly just three days after placing my order, excellent product and service.

14 February 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look