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Litecraft Reviews 

7,405
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of products, often finding them to be great value for money. Many also highlight the swift and efficient delivery service, with orders arriving quickly and well-packaged. The ordering process is generally noted as straightforward and user-friendly, supported by good advice. However, some customers experienced issues with delivery, including items arriving damaged, being left improperly, or significant delays and poor communication regarding order status. A few other people also felt that some products had quality or design flaws, such as faulty fixings, flimsy construction, or issues making bulb replacement impossible.

What people talk about most

Product

Customers had positive experiences with product, often praising the competitive pricing, good quality, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast, quick, and prompt... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the good... See more

Price

Users describe positive interactions with price, frequently highlighting the competitive and very good value... See more

Order

Customers consistently note positive experiences with order, praising the easy website navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to use web page, informative selling descriptions, easy to order. Super fast delivery - was on our doorstep within 24hrs ! 5☆ all round. Highly recommend Glass prism Light shade is bea... See more

Company replied

Rated 5 out of 5 stars

Solar Power Light – ⭐⭐⭐⭐⭐ Excellent quality solar light. It was easy to install, charges well even on cloudy days, and gives a bright, warm light at night. It has really improved the look and saf... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, full expected a flatpack product but arrived in well- cushioned, sturdy box with only the tail needed fixing in place and ears tweaked. Strong warm light and decent length of cord. Exce... See more

Company replied

Rated 5 out of 5 stars

Great advice and support from Salim at the Leeds store and equally so from Sarah when purchasing online and had a query about delivery and returns. Much better dealing with experts than blindly buying... See more

Company replied


Company details

  1. #48 of 97 best companies in Lighting Shop
  2. #79 of 212 best companies in Decoration and Interior Design Store
  3. #7 of 13 best companies in Lamp shade supplier
  4. #12 of 17 best companies in Light bulb supplier

About Litecraft

Written by the company

At Litecraft, we have an entire website dedicated to helping you search for the right lights, whether you’re looking for something for your home or outdoor space, or whether you’re just looking to shop the sales, there’s something for everyone!

When you’re shopping with us at Litecraft, you have a leading UK lighting company by your side, offering fast & free delivery on all light fittings including Chandeliers, Light Bulbs, Ceiling Lights, Table Lamps, Bathroom Lighting, Security Lights and Solar Lights.

Litecraft has 3 stores located across the UK, in Leeds, Glasgow, and Greater Manchester, our staff are pleased to act as your own personal shoppers for an easier shopping experience.

Ceiling Lights Wall Lights Table Lamps Floor Lamps Outdoor Lights Children's Lights

Litecraft Group Ltd Details

Written by the company

Our customer service staff are on hand 7 days a week to help with any of your queries.

Fast and Free UK Delivery on all Lighting!

Fast and Free UK Delivery on all Lighting!
Get Fast and Free UK delivery on all orders. Bulbs are subjected to a small delivery charge if purchased on their own and total under £16. You can upgrade your order to Next Day delivery. All major credit cards are accepted. 100% Secure site.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(7,405)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order. Reasonable shipping FB speed. Great quality item.

30 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 1 out of 5 stars

Lamp was delivered with broken…

Lamp was delivered with broken packaging and broken fitting so we did not accept it when delivered. DPD should return to you

30 January 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your honest feedback. We are very disappointed to hear that your light was damaged in transit. We will check with the courier, and as soon as it arrives back with us, we will refund you as a priority. We can only apologise that this has happened. If you require any further assistance, please do not hesitate to get in touch. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Excellent service throughout purchase

Excellent service throughout purchase. Easy site to navigate and excellent communication. Great prices and fast reliable delivery. Would highly recommend. *****

29 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Straight forward purchase & was kept up…

Straight forward purchase & was kept up to date with the delivery
Very pleased with my light & lucky enough to buy in the sale - will purchase again from this company

27 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 2 out of 5 stars

One of the lights was fabulous but the…

One of the lights was fabulous but the other had a lot of fixings faults , unfortunately we had to re-drill some areas and replace screws as it had to be put up this weekend and we did not have time to return and await another one all the fixing points seem to have been in the wrong places and the screws were not long enough due to this

29 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your honest feedback. We are sorry to hear about your problem, and we can only apologise. If you do require further assistance, please do not hesitate to get in touch with our customer service team at customerservice@litecraft.co.uk. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 4 out of 5 stars

Fast well packaged delivery

I ordered a light from this company, I already have 2 of the same.
Delivery is fast and item arrived well packaged,
I have dropped 1* because I was given a 10% off code for signing up to emails but it didn't work

15 January 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Great product

Great product. My only thing is that I purchased it online but was not sure if the purchase had gone through. Then sometime later I had a notification that it was out and tracking.

28 January 2026
Litecraft logo

Reply from Litecraft

Good morning and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Great product as described

Great product, exceptional price and a smooth transaction executed well. Easily navigatable website with good, clear descriptions to aid selection. Very happy with result and have bookmarked for future.

27 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your wonderful 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

All good thanks

All good thanks

27 January 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Great price

Great price, quality products , prompt delivery.

27 January 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Highly recommended

Excellent price. Free postage and very quick delivery. Would highly recommend.

26 January 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

A Shinning Company.

This is an excellent company to deal with. I phoned to place an order, and was informed that I would get a 10% discount if I placed my order online, which I thought was a very honest response. The website is easy to use, with a vast array of lighting. The products that I ordered arrived very quickly, were well packaged, and in perfect condition. When fitted, the lights looked perfect, they were well made and worked as expected.
To me, this company was a very good 'find', and I will most definitely be purchasing from them in the future. My sincere thanks go to each and every member of 'The Litecraft Team', all of your efforts are greatly appreciated. From my experience, I am very happy to recommend this company.

26 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your wonderful 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Good Price

Delivered swiftly and lamps were a great price. Very easy recommend.

26 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast delivery and very impressed with the quality of lights!
Would reccomend

25 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Lovely product at a good price

Lovely product at a good price. Delivery on time. Mother and child floor lamps with dimmable feature.

19 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Good quality

Good quality, exactly as picture and delivered in 2 days.

23 January 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Well happy with my purchase

Well happy with my purchase, quality product and will probably use this company soon

24 January 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

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