Banner for Litecraft

Litecraft Reviews 

7,405
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of products, often finding them to be great value for money. Many also highlight the swift and efficient delivery service, with orders arriving quickly and well-packaged. The ordering process is generally noted as straightforward and user-friendly, supported by good advice. However, some customers experienced issues with delivery, including items arriving damaged, being left improperly, or significant delays and poor communication regarding order status. A few other people also felt that some products had quality or design flaws, such as faulty fixings, flimsy construction, or issues making bulb replacement impossible.

What people talk about most

Product

Customers had positive experiences with product, often praising the competitive pricing, good quality, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast, quick, and prompt... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the good... See more

Price

Users describe positive interactions with price, frequently highlighting the competitive and very good value... See more

Order

Customers consistently note positive experiences with order, praising the easy website navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to use web page, informative selling descriptions, easy to order. Super fast delivery - was on our doorstep within 24hrs ! 5☆ all round. Highly recommend Glass prism Light shade is bea... See more

Company replied

Rated 5 out of 5 stars

Solar Power Light – ⭐⭐⭐⭐⭐ Excellent quality solar light. It was easy to install, charges well even on cloudy days, and gives a bright, warm light at night. It has really improved the look and saf... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, full expected a flatpack product but arrived in well- cushioned, sturdy box with only the tail needed fixing in place and ears tweaked. Strong warm light and decent length of cord. Exce... See more

Company replied

Rated 5 out of 5 stars

Great advice and support from Salim at the Leeds store and equally so from Sarah when purchasing online and had a query about delivery and returns. Much better dealing with experts than blindly buying... See more

Company replied


Company details

  1. #48 of 97 best companies in Lighting Shop
  2. #79 of 212 best companies in Decoration and Interior Design Store
  3. #7 of 13 best companies in Lamp shade supplier
  4. #12 of 17 best companies in Light bulb supplier

About Litecraft

Written by the company

At Litecraft, we have an entire website dedicated to helping you search for the right lights, whether you’re looking for something for your home or outdoor space, or whether you’re just looking to shop the sales, there’s something for everyone!

When you’re shopping with us at Litecraft, you have a leading UK lighting company by your side, offering fast & free delivery on all light fittings including Chandeliers, Light Bulbs, Ceiling Lights, Table Lamps, Bathroom Lighting, Security Lights and Solar Lights.

Litecraft has 3 stores located across the UK, in Leeds, Glasgow, and Greater Manchester, our staff are pleased to act as your own personal shoppers for an easier shopping experience.

Ceiling Lights Wall Lights Table Lamps Floor Lamps Outdoor Lights Children's Lights

Litecraft Group Ltd Details

Written by the company

Our customer service staff are on hand 7 days a week to help with any of your queries.

Fast and Free UK Delivery on all Lighting!

Fast and Free UK Delivery on all Lighting!
Get Fast and Free UK delivery on all orders. Bulbs are subjected to a small delivery charge if purchased on their own and total under £16. You can upgrade your order to Next Day delivery. All major credit cards are accepted. 100% Secure site.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(7,405)

407 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No quality

No quality, poor design by the top part being separated easily from the main frame,

10 February 2026
Litecraft logo

Reply from Litecraft

Good evening, we are sorry to hear of your problem. If you require any assistance, please do not hesitate to get in touch. Assuring you our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Beautiful chandelier transforms my…

Beautiful chandelier transforms my bedroom and arrived promptly just three days after placing my order, excellent product and service.

14 February 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 2 out of 5 stars

I thought light shade was built but no…

I thought light shade was built but no and for the money should have been too flumsy

14 February 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your feedback. We are sorry to hear about your disappointment.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Arrived next day.

10 February 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Excellent products and price

Excellent products and price. Received quickly with everything as described. Very happy and will use again.

2 February 2026
Litecraft logo

Reply from Litecraft

Good evening and thank you for your great feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Very happy with my purchase from Litecraft.

This was my first order from Litecraft, and it was a very good experience. Prices are good, products are good, and delivery was quick and efficient. The light fitting is lovely, and even better in 'the flesh' as it were! I was kept informed of the progress of my order from start to finish. I recommend this company.

2 February 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your wonderful 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Excellent value and even better service

The product was good and it was offered at a very reasonable price. It was sent first class and postage was free. It arrived in less than 48 hours. Excellent all round.

8 February 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

G9 Bulbs

Very quick to receive.

5 February 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Easy ordering and quick delivery.

Ordering was easy and delivery was equally good. Sadly I had ordered the wrong item and I obtained the company’s immediate permission to return the purchase, at my expense of course. This I have done and expect to receive a refund in the next few days.

5 February 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Easy to place the order and arrived a…

Easy to place the order and arrived a lot earlier than I expected. Thank you very much.

28 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

All Round Great Experience

Item was exactly what I needed, the price was really good and delivery was quick. Very happy with this transaction.

2 February 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Super service all round.

Super fast delivery, well packaged, cheaper than the rest and the item was exactly as advertised.

2 February 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 3 out of 5 stars

It arrived was not entirely happy that…

It arrived was not entirely happy that it was left with someone who spoke no English and the driver blocked other residents in the block of flats I live in not very though or considerate.
Other vehicles could not get around or past him!! 😡

5 February 2026
Litecraft logo

Reply from Litecraft

Good afternoon, we are sorry to hear about your problem with the delivery driver. We hope that you like your product. If you require any further assistance, please do not hesitate to get in touch. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Exactly what I needed

Easy to order, although I would have preferred to pay by debit and not through Apple Pay but I can’t fault the delivery, or the product, exactly what I needed.

31 January 2026
Litecraft logo

Reply from Litecraft

Good afternoon and thank you for your great feedback. We do offer multiples options to pay at our checkout. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Quick prompt free delivery and…

Quick prompt free delivery and reasonably priced bulb for the light I bought from litecraft

1 February 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Delivery appalling

Litecraft bulbs were delivered by Amazon who e mailed to say they " were handed to resident" clearly a lie as I was 70 miles away. I had left a clear instruction on Amazon to place behind the storm door. Instead they put a note through saying " in black bin" - floating electric bulbs and packaging dripping wet . I'm not criticizing the seller but have no way to test bulbs as the coachlight I wanted them for has not been fitted yet . I'm not sure they're safe to test anyway. Updated...
I now have my coachlight up and working the bulb comes on when required and is brighter than I had imagined. It does not stay on long but adequate for approach and unlocking the door. Very happy with the unit.

7 February 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your honest feedback. We are very disappointed to hear that the courier service let you down; we will open an investigation into this. If you require any further assistance, please do not hesitate to get in touch with our team at customerservice@litecraft.co.uk. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Good quality. Courier pleasant and friendly.

30 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look