Littleblackdress.co.uk Reviews 

Wow!!!!! What fantastic service. I ordered a dress which was a bit small and needed the next size up, unfortunately the dress was out of stock and was told they didn’t know when it would be available 😢 I was gutted as the dress was for a wedding. I spoke to one of the team at LBD about the dress but he was unsure when it would come back in stock and offered me the same dress in a different colour, but my heart was set on the blue one. So today 24/3/23 I got a text to say he’d found me the dress in the size I needed and made sure I was online to buy it so that no one else bought the dress. Also put it on 24 hour delivery so I should get the dress tomorrow 25/3/23. I really feel that he’s been my personal shopper 😂 absolutely fantastic customer service and definitely worth more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Order number 2300128740 placed on Monday morning 23rd January, order to be delivered within 5-10 working days, I have sent 4 emails to requesting an update on delivery, I received one response on Wednesday 25th stating they would speak to the brand partner and revert, I still have not received a response.
Can someone please give me an update

Thank you for your reply, however I want to confirm I have only received one email from you on 25th as stated above, I have checked my spam and junk mail but no emails in there either. I can also Confirm the dress did not arrive yesterday. Can someone please call me with an update as the ball I am attending is taking place next week. I do not make a habit of writing bad reviews and if my dress arrives on time, I promise I will write a review stating this

Placed an order on the 23rd January paid £4.99 for next day business, apparently they don’t have my size, only by coincidence when I emailed them they told me, option was to send one size smaller but I needed this for a 26th january, the agent called me and fast tracked my order with Royal Mail for next day signature delivery before 09:00am which i thought was very impressive. The blouse fitted really well, good judgement call. Thanks willl definitely use them again.

Order 2300128150 I have been trying to get hold of you regarding this Order but am not getting replies from the emails that I have sent.Do you have a contact number that I can call as the one on your website doesn’t work.

Great customer service, they went above and beyond to get their parcel to me on time. The strikes are causing a nightmare for businesses and I really feel sorry as it's chaos out there. Sadly the dress didn't fit :( but I sent it back and got a refund, no problems.

Took several weeks and two emails to recieve a refund on a drsss which i returned.

Thank god for track & Trace. Eventually refunded.

Bit worried after reading some of the reviews. I bought a size 12 dress which was too small. Tried a 14 but found the dress just didn't suit. Returned the 2 dresses and bought a further one of the site. All 3 cost £260.00. I kept the 3rd one as was happy with that. One of the previous 2 dresses has been refunded but I am fighting to get the second one refunded. It seems now that they think the third one was a replacement and believe they don't owe anything. It's a lot of money to me to be messed about with and is for my daughter's wedding. Emails still going back and forth.

Very awful company . I tried to return a dress immediately one day after I received it. Although they charge for delivery they also charge for return as well . But this is not all . Now it has been 2weeks since I returned my item and I am still waiting for my refund. The customer service is awful and there is no one to respond . The delivery was with Royal Mail 48 hours track so it must have been arrived by now . But still I have not heard from them

I returned an order on 9 July and have had no word on my refund of £783 by today 1 August. I have not been able to contact anyone by phone as the only customer services phone number I could find (0161 277 7046) was out of service. I have had to email my concerns and have no idea how long I’ll have to wait for a reply. [update - email returned undeliverable]. I now have no method of contact.

I recommend caution when buying from this firm. The Little Black Dress is also Fashion Ventures which makes it harder to track payment and contact details.

Customer service is poor. I returned a dress, which they confirmed was received in their warehouse 1st of July, this is now 18th July and I have still not received my refund.

Fantastic delivery and customer service!

I ordered my bridesmaid dresses and was nervous that they wouldn’t be delivered before Saturday 11th June. I emailed the customer service team and they explained that they may not be delivered on time due to the bank holiday weekend. However, they have just come today!

I’m very happy with the service! I just hope the dresses fit my bridesmaids🤞🏼 If not, I’m sure LBD will help me find the right size(s)☺️

I have ordered from here twice and both times I’m told the dresses are on their way, then are subsequently refunded because they are out of stock. The customer service really is poor for such expensive dresses. Although it is clear on the website that deliveries come separately, you can’t track these individually so they might appear they might not. There was no email saying the clothing had even arrived. Wouldn’t use again.

If I could have given this company zero stars I would have. I ordered a dress for my daughter's University Graduation Ball, however the dress didn't suit my daughter so I went online to return it. The company accepted my return request and sent me a link with the necessary return labels. Printed off the return labels and packaged up the dress securely. Took the parcel to my local Post Office and returned. Was informed that the return would cost me £4, this I was happy to pay, the dress didn't suit and I was returning because of this, not through any fault of the company or a substandard product. A week later I received a text telling me that my Little Black Dress order would be delivered soon. I had not made any further orders from Little Black Dress. I receive my "order" which turns out to be the dress I had returned. I open up the parcel and inside was the original return I had made to Little Black Dress, this had not been opened by them at all, they had basically put my returns parcel (which they had accepted) back in to another package and returned with an A4 piece of paper saying that no refund was possible as it was out of their 14 day refund policy. Disgraceful service, why would a company accept your returns in the first place, send you a returns label, let you then waste time printing off label, package up your returns and take to the Post Office only to then return the parcel back to you. Not only wasting my time but in this current climate when everyone is thinking of the environment, why would a company allow you to make a return and then send it back to you, think of the waste of resources this would have cost. Shocking does not even cover it. Customer service or satisfaction is obviously not even on their list, they could have offered an exchange or a credit voucher for future purchases. More importantly the carbon footprint of allowing a return, receiving this return and immediately sending it back to the customer is unbelievable. I have never experienced anything like this before. I would urge anyone thinking of ordering from this company to reconsider, but if you do decide to order from them and you need to return any/all of your order make sure before you waste your time and other resources, that the company are actually going to accept your return and not just receive it, repackage it and send it back to you.

I’m glad I bought from little black dress via Facebook before reading these reviews, otherwise I may not have done which would have been a real shame as when the dress came it was really lovely.
The packaging was very nice and made the product feel luxurious before I’d even looked inside.
The dress was absolutely beautiful for a wedding where I was a guest; It was flattering, unique, and the extra little details on it made it appear more expensive than it was! The customer service was great… I emailed as soon as I ordered the dress with a dilemma because I changed my mind last minute on the dress I was going to wear and needed this dress by that weekend! I received a reply in a few hours later and the item came the next day! I will definitely buy from this company again.

Appalling company
Do not buy from this website unless you are happy to be ripped off. I bought 4 dresses for my daughter's wedding & returned the 3 I didn't want. After numerous communications & requests for repayment I got absolutely nowhere. It was the beginning of covid & they cited all sorts of staffing issues & then closed the company down. The company was bought out but still operates under the same name, same email address & with the same staff. They still refuse to refund me. Unfortunately I paid by paypal & they don't compensate for goods returned but not refunded so I am out of pocket. Absolutely disgusted & having just listened to "You & Yours" about problems buying goods online I am now going to report them to Trading Standards. They have objected to my review & I have contacted them by email since to ask why but they have not replied. What else can I do?

I am shocked at how bad the customer service is with this company. I purchased a selection of dresses to try on, kept them all safe and secure in the original wrapping and boxes. Once decided, within the guideline times, which one to send back, i sent them back to only receive refund for £70 instead of £270. This equated to only one of the dresses. There were 4 more in the same box for refund. I have constantly been emailing them for a response and have had no acknowledgement from them at all. On my account it states the word processing and has done since the first refund - what terrible service and now my bank account is £200 light waiting for this refund. There is no excuse for bad customer service. The dress was lovely and I wore it with pride but arrogance and lack of thought for customers would never bring me back to shop here again unless this was resolved quickly

Gayle was super helpful! Although my dress would have arrived on time, it was scheduled for later than I needed it for! Contacted customer services and Gayle was extremely helpful. She sent a different size dress and it arrived within 2 days and a perfect fit! The packaging was beautiful and felt it had a personal touch! Will certainly be shopping here again! Thank you Gayle for saving my day! Absolutely enjoyed wearing the dress 😊

Absolutely shocking customer service and standards!
I ordered a £250 dress which came with hanging loose poor stitching either side (I have photos as proof) giving them the benefit of the doubt I would have requested an exchange but they had sold out of my size, so requested a refund. They emailed saying they had received my return and was deducting an admin fee, I emailed back and mentioned this was not my fault and so the return admin fee should not be deducted.

This was the exact reply
“We did take note of your claims the dress was faulty and found it was not so. The stitching was completely intact. The £250 dress was in good condition.
We did however have a point of concern as the item was slightly stained on the front with black marks?”

If I could post photos on here of the faults on the dress I would, and you could judge for yourself the standard they deem acceptable for a £250 dress! I would have had to cut the pieces of thread hanging either side, which in turn could destabilise the lock stitching meaning it could come unstitched with the pressure of wearing it! Comments about black marks what are they implying?
Again I have pics of the front of the dress proof they were not there.
In my experience with them they have low standards yet high prices.

Re their reply below, I have gone on to purchase the exact same dress by Gina Bacconi from a reputable company, in pristine condition £25 more as LBD had a promo code, so if the dress was not faulty do they really think I would have sent it back and paid more!
This is for my sons wedding and I don’t want to wear something that threads are hanging out, or have to cut threads!
And absolutely things are going up, I do not live in a bubble but when I order something I expect it to be in good condition £250 or not!
Goods are not always perfect, mistakes are made as long as they are put right in a professional way!
Looking at all the other poor reviews on this company they do not have any customer service standards or any interest putting their mistakes right, just blaming or trying to humiliate the customer!
So if you do order from this unprofessional company be aware you could also be treated with total DISRESPECT if something goes wrong, and you need to return, you too may be accused of something like “black marks”and deemed to have no DIGNITY like me!! As you can see for yourself from the below by the so called “hardworking customer team”
Please read the numerous other bad reviews on here I am not the only one they have treated like this!

Fabulous choice of dresses and wonderful customer service. I had the pleasure of dealing with Molly and Gayle, both were really helpful and quickly got back to me when I had a question. A breath of fresh air in comparison to some companies. They made the process very easy for me. I highly recommend and will be purchasing from them in the future.

Website displays 24 delivery available, no option at check out for this!! Emailed to arrange expedited (as advised on the website) you answered one email asking what dress then ignored a further 3 emails!! Definitely avoid!! Customer service is non existent!