Live Oak Bank Reviews 

1,975
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 788 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and helpful, providing outstanding support and making interactions pleasant. People appreciate the user-friendly website, the ease of opening accounts, and the smooth, timely processing of transfers. Many also highlight the competitive interest rates for savings accounts and CDs, making the company an attractive choice. However, some customers also noted difficulties with the account opening process, experiencing extended timelines, challenges linking external accounts, and conflicting information between customer service and back-office requirements.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting the ease of online transactions and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, praising the efficiency and reliability of the... See more

Price

Consumers generally find the interest rates to be positive, with many reviewers highlighting good APR rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had nothing but the best banking experiences with Live Oak Bank over many years beginning with their Founders Savings Account. Transfers in and out are accomplished smoothly and in a timely m... See more

Company replied

Rated 5 out of 5 stars

Very Satisfied with Live Oak Bank. I have been a customer for numerous years, mostly purchasing CD's and now have opened a savings account. Everyone I have dealt with has always been exceptionally fri... See more

Company replied

Rated 5 out of 5 stars

Live Oak Bank is consistently offers one of the highest rates available on savings accounts. I rarely need assistance, as their website offers enough functionality to meet my needs. However, when I... See more

Company replied

Rated 5 out of 5 stars

I’ve done two acquisitions with Live Oak Bank now, and both times the team made the difference. Andrew and Jordan were sharp, responsive, and genuinely invested in getting the deal across the fini... See more

Company replied


Company details

  1. Bank
  2. Savings Bank

About Live Oak Bank

Written by the company

Live Oak Banking Company

Live Oak Banking Company
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are.

Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are. As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking. Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are America's premier SBA lender and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured high-yield savings and CDs to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking. Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.

Business Loans
Business Banking
Personal Banking

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,975)

689 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The site is very easy to use and…

The site is very easy to use and secure, protecting sensitive information.

25 May 2026
Live Oak Bank logo

Reply from Live Oak Bank

Jennifer, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

I’ve been banking with Live Oak for…

I’ve been banking with Live Oak for years and it’s been a good experience all these years.

15 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Michelle, we appreciate your support and are glad to hear things continue to go well. Thanks for banking with Live Oak!

Rated 5 out of 5 stars

Good Old Fashioned Service...No Gimmicks

Friendly user interface...the information you want or need is right there...no clutter. Easy transfers. Good rates.

15 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Yvonne, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 3 out of 5 stars

Supposed to give $200 for making a…

Supposed to give $200 for making a large deposit and the $200 was not given.

3 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Hi Gil,

Thank you for taking the time to share your feedback.

While we’re unable to discuss specific bonus payout details publicly, we’d appreciate the opportunity to take a closer look and provide additional context.

We invite you to reach out to our team of Customer Success Managers at (866) 518-0286, Monday through Friday, 8:00am to 11:00pm EST.

We look forward to hearing from you.

Rated 5 out of 5 stars

Web interface is great

Web interface is great. Rates are great. All you want.

7 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Thanks for the kind words! We’re proud to be your banking partner and excited to support your journey ahead.

Rated 1 out of 5 stars

Venue is terrible

Venue is terrible. No slope on seating makes it very hard to see. Will never buy a lawn seat again because of the obstructed views.

14 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Hi Steven, thank you for sharing your feedback - we’re sorry to hear about your experience.

While Live Oak Bank is the naming sponsor of Live Oak Bank Pavilion, we are not involved in the venue’s operations or seating design. For questions or feedback about the venue, we recommend reaching out directly to the pavilion team or Live Nation so they can better assist.

We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Everything that was described

Everything that was described, % rate and transfers has been true

14 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Jeff, we’re thrilled to hear you are having a great experience. Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 3 out of 5 stars

Customer Service Great; Interest Rate Not So Much . . .

The good news is that when my account was hacked and $20,000 stolen, Live Oak Bank worked diligently to retrieve it and succeeded. It is an act for which I will be eternally grateful. But their interest rate has continued to fall ever since I opened my account.

16 June 2026
Unprompted review
Live Oak Bank logo

Reply from Live Oak Bank

Christopher, thank you for sharing your experience. We’re so glad our team could help support and make your experience a great one.

Rated 5 out of 5 stars

Great service

Great service! Very security focused!

8 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Alexander, thank you for being a Live Oak customer! Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 5 out of 5 stars

LOB Really Couldn't be a Better Internet Bank!

Originally attracted to LOB for its very good APY in 2019. Over the years I've been really impressed with the service and efficiency of transaction -- we use the bank to hold all our current, non investment savings and when needed can easily move funds to our checking account on time (usually taking only a single business day.
Phone support is fantastic with knowledgable & responsive call center personnel.
(Over the years we've several accounts with other internet banks that can't compare to LOB.
You will not be disappointed if you move to Love Oak Bank.

7 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Mike, we’re thrilled to hear you continue to have a great experience. Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 3 out of 5 stars

Mixed bag

Mixed bag. If all you want is a "park cash and forget it" high-yield savings account, it works well. If you expect modern digital banking features, reliable Quicken integration, multiple customer support channels, or polished communication, be prepared for a frustrating experience.

13 June 2026
Unprompted review
Live Oak Bank logo

Reply from Live Oak Bank

CE, thanks for sharing your experience. Your feedback has been shared with the team.

Rated 5 out of 5 stars

Top Tier Business lending experience!

We’ve dealt with multiple banks over our 8 years in business, including several Tier 1 institutions, but working with LiveOak has been by far the best experience. Their agile approach, meticulous attention to detail, and absolute commitment to agreements were top-notch. Having worked in the banking industry myself earlier in my career, I only wish I had been part of a workplace culture like the one they have cultivated here.
A special shout-out to Tyler Cocozziello, Huntley Munn, and their respective teams. I know there were many others behind the scenes who helped us close this Refi / Funding Note, which involved a highly complex legal and business structure across multiple locations. Seeing a financial institution stay so laser-focused on details and structured enough to hit tight deadlines—completely free of the usual corporate red tape—was incredible.
Congratulations to the entire LiveOak team! It was a true pleasure working with you.

12 June 2026
Unprompted review
Live Oak Bank logo

Reply from Live Oak Bank

Ajit, thanks for sharing your experience. We’ll pass your feedback along to the team - it means a lot.

Rated 4 out of 5 stars

Great bank to work with

I have always appreciated working with live oak associates in person. They have been courteous and very helpful.Answering my many questions.
They're savings and c d rates are among the top.
My rating 4 stars instead of five, is that they do not offer IRA cds to my knowledge.

4 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Noel, thanks for sharing your experience. We’ll pass your feedback along to the team - it means a lot.

Rated 5 out of 5 stars

Fast

Fast, no excess bureacracy

25 May 2026
Live Oak Bank logo

Reply from Live Oak Bank

Max, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

Transfers have been seemless

Transfers have been seemless. Good techology. Customer service has been helpful. I've referred clients to Live Oak because of it.

4 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Steve, we’re thrilled to hear continue to have great experiences. Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 5 out of 5 stars

Really great savings account couldn’t…

Really great savings account couldn’t be happier with my live oak experience.

28 May 2026
Live Oak Bank logo

Reply from Live Oak Bank

Maxwell, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

Ease of use

Ease of use. Thanks.

3 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Anne, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

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