Live Oak Bank Reviews 

1,975
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 788 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and helpful, providing outstanding support and making interactions pleasant. People appreciate the user-friendly website, the ease of opening accounts, and the smooth, timely processing of transfers. Many also highlight the competitive interest rates for savings accounts and CDs, making the company an attractive choice. However, some customers also noted difficulties with the account opening process, experiencing extended timelines, challenges linking external accounts, and conflicting information between customer service and back-office requirements.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting the ease of online transactions and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, praising the efficiency and reliability of the... See more

Price

Consumers generally find the interest rates to be positive, with many reviewers highlighting good APR rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had nothing but the best banking experiences with Live Oak Bank over many years beginning with their Founders Savings Account. Transfers in and out are accomplished smoothly and in a timely m... See more

Company replied

Rated 5 out of 5 stars

Very Satisfied with Live Oak Bank. I have been a customer for numerous years, mostly purchasing CD's and now have opened a savings account. Everyone I have dealt with has always been exceptionally fri... See more

Company replied

Rated 5 out of 5 stars

Live Oak Bank is consistently offers one of the highest rates available on savings accounts. I rarely need assistance, as their website offers enough functionality to meet my needs. However, when I... See more

Company replied

Rated 5 out of 5 stars

I’ve done two acquisitions with Live Oak Bank now, and both times the team made the difference. Andrew and Jordan were sharp, responsive, and genuinely invested in getting the deal across the fini... See more

Company replied


Company details

  1. Bank
  2. Savings Bank

About Live Oak Bank

Written by the company

Live Oak Banking Company

Live Oak Banking Company
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are.

Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are. As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking. Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are America's premier SBA lender and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured high-yield savings and CDs to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking. Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.

Business Loans
Business Banking
Personal Banking

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,975)

689 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You were easy to start both accounts…

You were easy to start both accounts with, and you offer a competitive rate

29 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Thanks for the kind words, Nathan! We’re proud to be your banking partner and excited to support your journey ahead.

Rated 5 out of 5 stars

Easy to open and use, decent bonus

Easy to open and fund a new account, decent bonus setup, excellent access and ease of use

21 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

JR, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

Very easy to use app.

Very easy to use app., employees
knowledgeable & helpful, interest rate great, feel confident with Live Oak.

21 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Rosetta, we appreciate your support and are glad to hear things went well. Thanks for banking with Live Oak!

Rated 5 out of 5 stars

Super Support

To me, the outstanding support that the folks at Live Oak Bank have repeatedly extended to me through my 9+ years with them warrants even more than 5 stars.

22 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

James, we’re thrilled to hear you continue to have a great experience. Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 1 out of 5 stars

Worst bank ever lies all lies

Worst bank ever lies all lies. Empty promises never again

24 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Jacob, we're sorry your experience didn't meet expectations. Your feedback has been passed along to the team.

Rated 5 out of 5 stars

ok.that is good

23 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Van, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

Very Satisfied

Very Satisfied with Live Oak Bank. I have been a customer for numerous years, mostly purchasing CD's and now have opened a savings account. Everyone I have dealt with has always been exceptionally friendly and professional and they were offering the highest interest rates and best terms available. They often add a nice bonus at times just for opening a new account.

16 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Thanks for the kind words! We’re proud to be your banking partner and excited to support your journey ahead.

Rated 5 out of 5 stars

Great rates

Great rates. Easy to use mobile app.

23 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Vikram, thanks for sharing your experience. We’ll pass your feedback along to the team - it means a lot.

Rated 5 out of 5 stars

Website is easy to use

Website is easy to use. Money transfers are quick. Interest rate is always better.

23 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Don, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

It was easy to join and get started as…

It was easy to join and get started as a member.
The fact that our account is FDIC insured was an important selling point along with the $200 sign on bonus. The nearly 4% interest was higher than my previous bank .

10 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Philip, we’re thrilled to hear you had a great experience with your savings account. Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 5 out of 5 stars

SBA Express Loan Win

Recently closed on an SBA Express loan through Live Oak and the customer service I received from Live Oak was phenomenal.

Ellison, Brandon, and Caleb had my back through the entire process, which proved critical when we encountered some issues from the SBA. I spoke with folks at the SBA as we were resolving some of these issues and they also had only positive things to say about Live Oak. Thanks again to the whole team for their responsiveness and professionalism.

29 June 2026
Unprompted review
Live Oak Bank logo

Reply from Live Oak Bank

Nolan, thanks for sharing your experience. We’ll pass your feedback along to the team - it means a lot.

Rated 5 out of 5 stars

Excellent!

I love Live Oak Bank! Their web interface, transfers, and other aspects are all super easy. When I signed up for a bonus, the bonus was awarded right on time. Nothing but good things to say about Live Oak and I hope to bank with them for many years to come!

29 September 2025
Live Oak Bank logo

Reply from Live Oak Bank

Mike, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars
Live Oak Bank logo

Reply from Live Oak Bank

Thanks for the kind words, Ken! We’re proud to be your banking partner and excited to support your journey ahead.

Rated 5 out of 5 stars

Easy set up.

Easy set up.
Great rates.
Easy transfers.

21 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Stephanie, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

Long time customer

I’ve had nothing but the best banking experiences with Live Oak Bank over many years beginning with their Founders Savings Account. Transfers in and out are accomplished smoothly and in a timely manner.
Interest rates are usually competitive.
Instructions for processing mature CD’s always are presented well in advance of maturity date and options fully explained.
I’m very satisfied with Live Oak Bank.

14 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

We’re thrilled to hear you had a great experience with your savings accounts and CDs. Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 5 out of 5 stars

I love how easy it was to open a high…

I love how easy it was to open a high yield savings account! The linking of my other accounts to transfer money was so smooth too! I also appreciate how simplistic the app is. I don't need to many fancy things for a place to simply store my savings. Thank you for making it so easy!

11 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

April, we appreciate your support and are glad to hear things are going well. Thanks for banking with Live Oak!

Rated 5 out of 5 stars

Good personal & rates with bank…

Good personal & rates with bank promotions. Look to expand your product line in the future.

17 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

AJ, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

The app is simple and easy to use

The app is simple and easy to use. Great experience so far with Live Oak.

15 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Thanks for the kind words, Brian! We’re proud to be your banking partner and excited to support your journey ahead.

Rated 4 out of 5 stars

No problems.…

Have not had any problems with Live Oak! Interest is ok

17 June 2026
Live Oak Bank logo

Reply from Live Oak Bank

Thomas, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars
Live Oak Bank logo

Reply from Live Oak Bank

Dennis, we’re thrilled to hear you had a great experience opening your account. Thanks for choosing Live Oak - we’re here to help you keep growing.

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