I’ve had nothing but the best banking experiences with Live Oak Bank over many years beginning with their Founders Savings Account. Transfers in and out are accomplished smoothly and in a timely m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very Satisfied with Live Oak Bank. I have been a customer for numerous years, mostly purchasing CD's and now have opened a savings account. Everyone I have dealt with has always been exceptionally fri... See more
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Live Oak Bank is consistently offers one of the highest rates available on savings accounts. I rarely need assistance, as their website offers enough functionality to meet my needs. However, when I... See more
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I’ve done two acquisitions with Live Oak Bank now, and both times the team made the difference. Andrew and Jordan were sharp, responsive, and genuinely invested in getting the deal across the fini... See more
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Company details
About Live Oak Bank
Written by the company
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are. As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking. Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are America's premier SBA lender and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured high-yield savings and CDs to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking. Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.
Contact info
1741 Tiburon Drive, 28403, Wilmington, United States
- 866.518.0286
- social@liveoak.bank
- www.liveoak.bank
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Making deposits is quick and easy.
28 April 2026
Reply from Live Oak Bank
Jerry, thank you for your kind words! We're glad to be your banking partner and to support your journey ahead.
Not an optimum experience. The online sign up was difficult and at…
The online sign up was difficult and at the end I couldn’t not tell whether I was successful. The by email I received marketing materials that seems to indicate I had been successful at signing up. It wasn’t until weeks later that I received emails that seemed to indicate I actually had an account at Oak Harbor but the process was so disjointed, opaque and clunky I am afraid to put money in the account.
28 April 2026
Reply from Live Oak Bank
Rita, we're sorry your experience didn't meet expectations. Your feedback has been shared with the team.
Reply from Live Oak Bank
Rochelle, we appreciate your support and are glad to hear things are going well. Thanks for banking with Live Oak!
Reply from Live Oak Bank
Karl, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!
Reply from Live Oak Bank
Thanks for the kind words, Christian! We’re proud to be your banking partner and excited to support your journey ahead.
Customer Service Efficiency
25 April 2026
Reply from Live Oak Bank
Thomas, thank you for your kind words! We are glad our team could make your experience a great one.
Live oak is the only financial service…
Live oak is the only financial service ,that deal with the customer to get a bonus,other banks dont even try.
22 April 2026
Reply from Live Oak Bank
Angelo, thank you for the kind words! We are excited to be your banking partner and to support your journey ahead.
Multiple attempts to open an account…
Multiple attempts to open an account with telephone and technical support without success. Truly a disappointment. I can't imagine another banking institution having the same issues.
2026 May 8: No contact from the bank. Unable to open account again today. Same issue as every other time. Obviously are not interested in our deposits.
12 April 2026
Reply from Live Oak Bank
Craig, thank you for reaching out, and we’re sorry your experience did not meet expectations. We’re glad our team was able to connect with you and assist.
If you have any additional questions, please don’t hesitate to contact our Customer Success Team at 866.518.0286, Monday through Friday from 8:00 a.m. to 11:00 p.m. ET.
Reply from Live Oak Bank
Joshua, we’re thrilled to hear you had a great experience with opening your account. Thanks for choosing Live Oak - we’re here to help you keep growing.
All the right security measures I look…
All the right security measures I look for are provided by LOB. The bank also seems good to work with and in the only time I needed to call, I got a human being :)
20 April 2026
Reply from Live Oak Bank
Craig, thank you for being a Live Oak customer! We’re so glad our team could make your experience a great one.
Reply from Live Oak Bank
Thanks for the kind words, Dawn! We’re proud to be your banking partner and excited to support your journey ahead.
Banking without problems
So far I haven't had any problems with the bank. Also, I have contacted costumer service twice, and in both ocations they helped me quickly, professionaly, and the problems were solve.
25 April 2026
Reply from Live Oak Bank
Reynaldo, thank you for being a Live Oak customer! We’re so glad our team could make your experience a great one.
Great customer service.
26 April 2026
Reply from Live Oak Bank
Kate, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!
Customer Service Assistance …
When I started I was having trouble signing in. I called the customer service number and they got me back on in less than 5 minutes, and haven’t had a problem since.
Transferring money is simple, quick and correct.
19 April 2026
Reply from Live Oak Bank
Keith, thank you for being a Live Oak customer! We’re so glad our team could make your experience a great one.
Pay Attention to terms
The process was easy. The issues came when the economy faltered and the rates changed. They would rather see you go out of business then help with renegotiating rates and terms
19 April 2026
Reply from Live Oak Bank
Thank you for sharing your experience. Your feedback will be shared with the team.
Best team ever
Best team ever. Second loan and I’m super proud of all the team. Very knowledgeable excellent communication and super easy and friendly to work with.
1 May 2026
Unprompted review
Reply from Live Oak Bank
Wael, we appreciate your support and are glad to hear things went well. Thanks for banking with Live Oak!
Excellent customer service
15 March 2026
Reply from Live Oak Bank
Thanks for the kind words, Paul! We’re proud to be your banking partner and excited to support your journey ahead.
I had the pleasure of working with Kaelin
I had the pleasure of working with Kaelin, Lilli, and Megan on my SBA loan for Lightbridge, and they were absolutely amazing. They were on top of everything, incredibly responsive, and kept the process moving in a timely and efficient manner.
I truly felt supported every step of the way and consider myself very lucky to have had them during this process.
I’ve recently identified a site in Virginia and look forward to reconnecting with you all again soon.
Thank you again for everything!
28 February 2026
Unprompted review
Reply from Live Oak Bank
Ammara, we’re thrilled to hear you had a great experience with the loan process Thanks for choosing Live Oak - we’re here to help you keep growing.
Reply from Live Oak Bank
Michael, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!
Fast and Friendly
15 April 2026
Reply from Live Oak Bank
Anna, we appreciate your support and are glad to hear things went well. Thanks for banking with Live Oak!
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