I’ve had nothing but the best banking experiences with Live Oak Bank over many years beginning with their Founders Savings Account. Transfers in and out are accomplished smoothly and in a timely m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very Satisfied with Live Oak Bank. I have been a customer for numerous years, mostly purchasing CD's and now have opened a savings account. Everyone I have dealt with has always been exceptionally fri... See more
Company replied
Live Oak Bank is consistently offers one of the highest rates available on savings accounts. I rarely need assistance, as their website offers enough functionality to meet my needs. However, when I... See more
Company replied
Live Oak's online application was very easy to use. I was able to transfer funds easily from another bank. The interest on the savings account is very competitive with other high yield savings account... See more
Company replied
Company details
About Live Oak Bank
Written by the company
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are. As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking. Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are America's premier SBA lender and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured high-yield savings and CDs to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking. Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.
Contact info
1741 Tiburon Drive, 28403, Wilmington, United States
- 866.518.0286
- social@liveoak.bank
- www.liveoak.bank
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best team ever
Best team ever. Second loan and I’m super proud of all the team. Very knowledgeable excellent communication and super easy and friendly to work with.
1 May 2026
Unprompted review
Reply from Live Oak Bank
Wael, we appreciate your support and are glad to hear things went well. Thanks for banking with Live Oak!
Excellent customer service
15 March 2026
Reply from Live Oak Bank
Thanks for the kind words, Paul! We’re proud to be your banking partner and excited to support your journey ahead.
I had the pleasure of working with Kaelin
I had the pleasure of working with Kaelin, Lilli, and Megan on my SBA loan for Lightbridge, and they were absolutely amazing. They were on top of everything, incredibly responsive, and kept the process moving in a timely and efficient manner.
I truly felt supported every step of the way and consider myself very lucky to have had them during this process.
I’ve recently identified a site in Virginia and look forward to reconnecting with you all again soon.
Thank you again for everything!
28 February 2026
Unprompted review
Reply from Live Oak Bank
Ammara, we’re thrilled to hear you had a great experience with the loan process Thanks for choosing Live Oak - we’re here to help you keep growing.
Reply from Live Oak Bank
Michael, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!
Fast and Friendly
15 April 2026
Reply from Live Oak Bank
Anna, we appreciate your support and are glad to hear things went well. Thanks for banking with Live Oak!
Reply from Live Oak Bank
Satya, thank you for being a Live Oak customer! We’re so glad our team could make your experience a great one.
for…
Wire transfer is very complicated for even same persons external bank or investment platform . Bank is not accepting transfer money even person name in account of business and also charge 25$ for declined transfer . This is not convinced online banking
12 April 2026
Reply from Live Oak Bank
Thank you for sharing your experience. Your feedback has been shared with the team.
Reply from Live Oak Bank
Candace, thank you for your kind words and for choosing Live Oak Bank!
Outstanging Service
19 April 2026
Reply from Live Oak Bank
Daniel, thank you for being a Live Oak customer! We’re so glad our team could make your experience a great one.
Reply from Live Oak Bank
We’re thrilled to hear you had a great experience with our team. Thanks for choosing Live Oak - we’re here to help you keep growing.
Reply from Live Oak Bank
Thanks for the kind words, William! We’re proud to be your banking partner and excited to support your journey ahead.
Reply from Live Oak Bank
Susan, thank you for being a Live Oak customer! We’re so glad our team could make your experience a great one.
Reply from Live Oak Bank
Mike, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!
Offered an exceptional percentage on…
Offered an exceptional percentage on savings accounts which OTHER banks do not plus another $200. Thanks, I've told many people about this opportunity.
13 April 2026
Reply from Live Oak Bank
Thanks for the kind words, Nanci! We’re proud to be your banking partner and excited to support your journey ahead.
Navigating a ROBS SBA loan
We recently went through the SBA lending process with Live Oak Bank. Caleb Ward and Brandon Hayes were dedicated professionals in helping us through a process that we had no experience with. Although the requirements can be rigorous (particularly for a ROBS funding mechanism) Brandon was by our side every step of the way. His persistence, strong communication capabilities and proactive problem solving proved to be a huge assist in getting us to a successful closing. Thanks, Brandon and Caleb for your hard work on our behalf!
23 April 2026
Unprompted review
Reply from Live Oak Bank
Dan and Beth, thank you so much for your kind words and for choosing Live Oak Bank. We are here to help you keep growing.
Good Online Banking Experience
Although transfer setup is bit cumbersome, I have had no issues with Live Oak since initially settingup my accounts.
12 April 2026
Reply from Live Oak Bank
John, thank you for sharing your experience and banking with Live Oak.
Good APY
They are a good bank for having a high yield savings account and offer a competitive APY.
8 April 2026
Reply from Live Oak Bank
Thank you for the kind words, Patrick! We are excited to help you keep growing.
The Customer Service folks are always…
The Customer Service folks are always patient and helpful!
6 April 2026
Reply from Live Oak Bank
Thank you for your kind words, Cindy! We're happy our team could make your experience a great one.
Very good online banking
Friendly web page. Products fit our needs. good interest rates. Easy completion of the transactions
15 April 2026
Reply from Live Oak Bank
Thank you for choosing Live Oak! We're proud to be your banking partner and to support your journey ahead.
dealing with humans vs. machines is a big advantage
The interest rate is good, however, there are alternatives starting to challenge. Customer service is better than most, but dealing with humans instead of machines is a big advantage.
7 April 2026
Reply from Live Oak Bank
David, thanks for sharing your experience. We’ll pass your feedback along to the team - it means a lot.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.