Livingandcompany Reviews 

Cyber crime! I ordered a garden bench. 9 days after ordering I chased the despatch as I heard nothing. Then I received a despatch note and a link to a DHL shipping notification. The link looked dubious. But I monitored it and after a couple of weeks of sitting at “customs” I then received a “delivered” note. In checking, it was marked as delivered back to sender as apparently the shipment didn’t have the right customs documents. The customer service occasionally responded to say they would contact the warehouse. My suspicion was too high and I started procedure with my bank to reclaim the money. The good news is my bank raised a case, rejected by the merchants using the “delivered” DHL notification (very cheeky given it clearly shows not delivered to the customer) and recovered the funds. But reading the other reviews I’ve been lucky. They clearly take orders, never ship and keep customers money. How they can continue to operate is beyond me and I’ve reported the site to various parties to help investigate them. Do not order anything from them or fear losing your money.

This company is a joke and most likely a scam. I’ve ordered a table being told it had a couple of weeks’ leadtime. I then get an update that it will be several months. I write them to cancel the order and I buy the table elsewhere. Suddenly, they write that it’s now a matter of a week before shipment and ignores my request to cancel the order. I write again to reiterate that my order should be cancelled. No answer. And today I got a shipment confirmation for an order I’ve cancelled several times. A joke…

We ordered our two-piece sofa from Living and Company in September 2023 and only half of it arrived. The other half was "lost", but I have been waiting for a refund since that day and it has been a whole year - to no avail. I am always being put off and my emails have been completely ignored. I want my money back !!! Order number: ORD202374350

Edit: They are deleting my reviews on other platforms. It has now been a year since I made the order, and after being ghosted by Living and Company, I had to place an order with another supplier to complete my couch.

Order took 2 months to arrive in the UK after the website clearly stated it was in stock.

Item arrived without legs and we requested a replacement, which took a further 2 months to be sent.

The replacement delivery is finally in the UK, but we are waiting to hear if Living and Company will pay for the second set of import duty/charges as the replacements were sent with a full invoice.

Their customer service email is delayed and unhelpful, with stock responses. Their phone number has not been answered once after 4 months of trying.

Please avoid this company. The products may be what you’re after and at a great price, but the rest of the service means you’ll be lucky to get your furniture ever.

This company does not keep its promises. The deadlines are misleading and it is impossible to reach the after-sales service. Returns and cancellations are also actually not possible.
Moreover, the prices are unreasonable compared to the real quality of the products which are of poor quality.

Beautiful design items. My order came well packed and it was delivered in the estimated time even thought I submitted my order during black friday season. (order: ORD202269805 )

The different comment are not real one. I have bout ant dthe delivery date are not the one written on the website
Of course, it's impossible to return the product and they always give a reason to refuse it (they will say it's not as the origin, etc.)
And their answer on the internet are a lie. Il will alert the authority because it's a scam

Delivery time was okay. It says 'order till 15 and get it next day' but I guess this applies only to the Netherlands. This is kinda misleading. But it was still fast. Everything else was okay.

Everything went as it should order, pay, deliver. The plaid was also as I had imagined and looks very nice on our bed.

Delivery and handling correct and went well. Even with return no problems experienced. Customer-friendly.