Lloyd & Whyte Reviews 1,461

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the competitive pricing. However, some customers also noted issues with customer service, mentioning that they experienced difficulties reaching someone by phone, unfulfilled promises of callbacks, and a general decline in service quality compared to previous years.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers praise the comprehensive and quick service, with some... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, clear, and efficient... See more

Response time

People report positive experiences with response times. Customers frequently praise the promptness of... See more

Price

Customers had positive experiences with price. Many reviewers found competitive quotes and substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any que... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more


Company details

  1. Insurance broker
  2. Financial advisor

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Contents Insurance

I have just renewed my Contents Insurance. I found Sadie B to be extremely helpful and she carefully explained the intricacies of the quote. I would have no hesitation in recommending Sadie.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

This is the first year that I've used Lloyd &Whyte and I have been very impressed with the service I have received. I would like to especially thank Lauren Solly as her customer service has been excellent. She has been so helpful, quick to answer any question that I had. I feel that my home is in safe hands.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

I had great service from Sarah…

I had great service from Sarah Marshall, she worked hard to match an existing quote from another insurance provider. I never had to wait long for responses and have tailored and comprehensive coverage for next year.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I have used Lloyd and White for a…

I have used Lloyd and White for a number of years to insure my listed thatched cottage and once again their quotation for buildings and contents was competitive and comprehensive. The service I received from Kyran Stewart and Ollie made the procedure painless.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Nothing is too much trouble

Lloyd and Whyte have been my brokers for some years and they are just brilliant. Nothing is too much trouble and they go the extra mile to make sure that the all queries are answered. They are responsive and just so impressive.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service, would definitely recommend

Sam Chilcott was fantastic. Listened to exactly what we needed, explained everything about the policy and got us the best rates. Very impressed with the customer service. It was quite a last minute switch from our previous broker, but Sam sorted it all out for us, saved us money and provided us with a far better policy. I would highly recommend. Thank you.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE FROM THE TEAM

We have been using Lloyd & Whyte as our broker for our Thatch / Listed Building Insurance for 8 years now and have always been impressed with their thoroughness, reliability, and being able to acquire completive underwriter quotes. We happily recommend them to friends and neighbours requiring similar.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Shannon has sorted my insurance !

Shannon has looked after my travel insurance for a few years now. Renewal has always been easy. Also when I had a bit of a nightmare Eurotunnel cancellation and missed flight she helped with the somewhat complex claim procedure!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Easy peasy process

I was kept informed throughout the renewal process, with clear options given by Destiny Pine-Brown. As it’s very easy to make contact, renewal was straight forward and always courteous. I’ve insured our house and contents via Lloyd & White for several years now and will continue to do so.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I needed to renew my house contents and buildings insurance at short notice as Id been away. Also the original company no longer did this type of insurance and I had to carry out costing for a rebuild and detailed valuation of contents.

The member of staff dealing with my insurance renewal, Georgina East, went to great lengths to explain and assist me through the process. She was very helpful and knowledgeable, taking all the stress out of the process. Thanks very much muck 😊.

30 May 2025
Unprompted review

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