Lloyd & Whyte Reviews 1,461

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the competitive pricing. However, some customers also noted issues with customer service, mentioning that they experienced difficulties reaching someone by phone, unfulfilled promises of callbacks, and a general decline in service quality compared to previous years.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers praise the comprehensive and quick service, with some... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, clear, and efficient... See more

Response time

People report positive experiences with response times. Customers frequently praise the promptness of... See more

Price

Customers had positive experiences with price. Many reviewers found competitive quotes and substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any que... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more


Company details

  1. Insurance broker
  2. Financial advisor

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Responsive and helpful

Destiny, my advisor, was helpful throughout both by phone and email. She responded in a timely fashion and took the time to find a policy suitable for my needs well ahead of renewal date.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Agent.

Tracy Morgan-Jones has helped me with my house insurance for several years now. She is prompt with her renewal reminder and is approachable and helpful. I would recommend her to anyone.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you!

last year when we were hit with a problem Lloyd and Whyte were very helpful in providing a solution. this year Shannon has provided excellent advice and achieved a very agreeable premium, and has an excellent manner on the phone

20 January 2026
Unprompted review
Rated 5 out of 5 stars

I have been a client with Lloyd and…

I have been a client with Lloyd and Whyte for many years now and they have always been very efficient and very helpful; this year was no exception; thank you Destiny
I would recommend Lloyd and Whyte to anyone

12 January 2026
Unprompted review
Rated 5 out of 5 stars

excellent customer service as always

Tracey Morgan-Jones - has looked after our insurance needs for a number of years now. we would not even look at using another insurer. Aways prompt and professional L and W are a pleasure to work with.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Sarah Marshall was extremely efficient in organising our renewal quote. Quick response to my emails and helpful throughout the process.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Lucy for your help today.

Thank you Lucy for your help today.
I have been with Lloyds and Whyte for over 20 years. They have always been professional in their approach and very knowledgeable with their advice. I feel that they are very supportive of me and my business and are always available if I need any help.
I would not hesitate to recommend them.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent after care

Always sort out any issues and correct.

Alex . De Hearne
Kelly Sellick

I have moved all my houses to them for insurance

They work with you being a busy dentist.

Thank you.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Documentation Replacement

The documentation confirming our insurance renewal had gone astray and Alex Du Heaume at Lloyd & Whyte was able to send me a copy within a day.
Thanks for the efficient service.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

I have used Lloyd and White for many…

I have used Lloyd and White for many years both for my clinic insurance and my home insurance. they have always been extremely helpful and prompt and especially this year when there was a change of underwriters which required a bit more information exchange. Destiny Pine-Brown has been especially helpful and got my policy up an running in no time with minimal fuss. Excellent service.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Excellent service from Destiny. We live in a listed building and our previous insurer could no longer provide cover so Destiny found another insurer with no decrease in cover. Although the premium was higher this seems to be a trend for listed buildings regardless. Overall a very pleasant experience and would highly recommend Lloyd & Whyte for your insurance needs.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

First class service- again!

Once again Lloyd & Whyte provided exemplary service - in particular Sadie Barance - she managed to get my home insurance changed to an alternative provider with absolutely no hassle for me - prompt efficient and polite - thank you!

15 December 2025
Unprompted review

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