LN-CC Reviews 2,741

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 361 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the fast and efficient delivery service, with many items arriving quickly and in excellent condition. People also appreciate the wide selection of products, often finding unique or hard-to-find brands, and note the ease of the ordering process. However, some people were dissatisfied with the refund process, reporting significant delays or a complete lack of refunds even after returning items. There are also mentions of issues with customer service, with some experiencing unhelpful responses or a lack of communication when problems arise, particularly concerning order discrepancies or incorrect items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the curated... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick shipping, with some... See more

Order

People report ambiguous experiences with their orders. Many customers express disappointment due to... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express significant... See more

Refund

Clients share negative opinions on refund experiences. Many customers report significant delays in receiving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received some Vivienne Westwood earrings and they were in great condition and shipped out fast. But some of the packaging like the card was bent and it ended up not requiring a signature. Would b... See more

Rated 4 out of 5 stars

Item size description is not so clear. But the packing was fine, & shipping was fast! Generally was a great shipping experience, thanks a lot!

Rated 3 out of 5 stars

Never received my item never shipped my item. Over 1 week and did not ship. 1 star. Stick to the bigger fashion stores like Farfetch cettire senser Update: order shipped will modify rating as neede... See more

Company replied

Rated 3 out of 5 stars

Wide selection of items from which to shop. Customer service can be rather relaxed when resolving returns and refunds, requiring persistence.

Company replied


Company details

  1. #542 of 620 best companies in Clothing Shop
  2. #37 of 38 best companies in Bag shop
  3. #226 of 243 best companies in Men's clothes shop
  4. #188 of 217 best companies in Shoe shop
  5. #54 of 66 best companies in Streetwear store
  6. #236 of 260 best companies in Ladies' clothes shop

About LN-CC

Written by the company

LN-CC is a progressive retail concept, combining a unique art-based installation store in London and an online platform run with the same attention to detail and forward-thinking approach. Its offering is a combination of independent brands and luxury designers, showcasing a curated edit from the runway and unique collections from around the world. LN-CC presents its own interpretation of luxury, redefining the opinion of modern retailing in a curated, conscious and considered way.

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3.6

Average

TrustScore 3.5 out of 5

3K reviews

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Rated 1 out of 5 stars

I have not received my order or any…

I have not received my order or any communication about it yet

11 October 2025
LN-CC logo

Reply from LN-CC

Dear Tina,

Thank you for your review.

We are terribly sorry to read that. We kindly  inform you that we have contacted you privately.

We look forward to speaking with you.

Sincerely,

Rated 1 out of 5 stars

Sent me a necklace instead of the…

Sent me a necklace instead of the earrings I ordered. When I wrote to them to enquire about sending me the earrings when they received the returned necklace, they never answered me. It’s been over a week since I emailed the company.. .no response. It’s been 5 days since UPS picked up the necklace to return and haven’t heard that it has been received. Pretty disappointing customer service. Won’t be buying anything from you again.

2 October 2025
LN-CC logo

Reply from LN-CC

Dear Laurie,

Thank you for your review.

We are terribly sorry to read that. We kindly  inform you that we have contacted you privately since we did not receive any communication regarding it.

We look forward to speaking with you.

Sincerely,

Rated 3 out of 5 stars

My 500€ Margiela pants was not the one…

My 500€ Margiela pants was not the one pictured.
No reply from the customer service yet :/

6 October 2025
LN-CC logo

Reply from LN-CC

Dear Tom,

Thank you for your review.

We are sorry to read that. As we are already in touch we can continue the conversation privately.

We look forward to speaking with you.

Sincerely,

Rated 2 out of 5 stars

Sent me wrong item

31 August 2025
LN-CC logo

Reply from LN-CC

Dear Costantinos,

Thank you for your review.

We are terribly sorry to read that. We kindly  inform you that we have contacted you privately.

We look forward to speaking with you.

Sincerely,

Rated 4 out of 5 stars

Slightly damaged packaging

Just received some Vivienne Westwood earrings and they were in great condition and shipped out fast. But some of the packaging like the card was bent and it ended up not requiring a signature. Would buy again just keep in mind some packaging might be messed up.

2 October 2025
Rated 1 out of 5 stars

A FRAUD SO FAR !!

I have been waiting for three weeks already to get an Order I placed. I called and wrote emails, dms and nothing happens. The guys on the phone does not understand what Customer care means. They think they are doing us a favor.. THREE WEEKS FOR GETTING ÍTEMS I PAID FOR Or MY MONEY BACK. THAT SIMPLE..

16 September 2025
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Vincent

Thank you for your review.

We are terribly sorry to read that. We kindly  inform you that we have contacted you privately.

We look forward to speaking with you.

Sincerely,

Rated 1 out of 5 stars

Never had such a bad experience in a…

Never had such a bad experience in a store… My recommendation: DO NOT BUY ON THIS SITE. I only received a partial refund for the wrong item they have sent. Poor customer service that never answered to my emails, even though they indicate here that they contacted me privately. They prefer to ensure they keep a good reputation instead of answering to their current customers.

30 September 2025
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Client,

Thank you for your review.

We are sorry to read that, could you kindly provide us with your order number in order to verify if we can assist you further?

We look forward to speaking with you.

Sincerely,

Rated 1 out of 5 stars

It is an expensive coat and it was nor…

It is an expensive coat and it was nor properly packed. Just a simple piece of plastic. For a maxmara Coat, I would expect much better like in the shop?!!

16 September 2025
LN-CC logo

Reply from LN-CC

Dear Elodie,

Thank you for your review.

We are sorry to read that the packaging was not up to your expectations. We kindly inform if it does not satisfy your needs you have the option to return it following the return instructions:  

https://support.ln-cc.com/hc/en-us/sections/360002154960-Requesting-a-Return  

We remain at disposal for further infomation. 

Sincerely,

Rated 1 out of 5 stars

I asked for specifics regarding my…

I asked for specifics regarding my order and was provided with vague information. I won't ever be shopping at ll-cc again.

17 September 2025
LN-CC logo

Reply from LN-CC

Dear Manuel,

Thank you for your feedback.

We kindly inform you that your order could not have been cancelled since it was already handed over to the courier. However, we kindly remind you that you always have the option to return the parcel following the return instructions on our dedicated page.

We remain at disposal

Sincerely,

Rated 5 out of 5 stars

Great place to shop

I enjoy shopping and hunting best prices at LN-CC.

I’ve had a misunderstanding on duties topic when returning an item, but the customer service has been very helpful and understanding.

Great prices and experience!

3 September 2025
Rated 5 out of 5 stars

Great

Great. Ordered the wrong size so ordered two pairs of trainers and sent the others back. Refunded me once they had received them back.

20 April 2025

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