Loans Warehouse Reviews 

1,026
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that the staff are exceptionally helpful, polite, and professional throughout the entire loan application process. People genuinely appreciate the clear communication and personalized guidance provided by team members who take time to answer all questions thoroughly. Consumers frequently note that the service is remarkably quick, efficient, and entirely stress-free from the initial call right through to completion. Reviewers feel completely well-supported because advisors regularly follow up, keep cases on track, and consistently secure great financial outcomes. Many individuals state that working with such a dedicated team makes borrowing straightforward and pleasant.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, praising their friendly, supportive, and... See more

Service

Clients share positive opinions on service, highlighting an efficient, supportive, and stress-free process... See more

Customer service

People report overwhelmingly positive experiences with customer service, praising staff for being helpful,... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is exceptionally... See more

Response time

Consumers express great satisfaction with the response time, highlighting that agents are constantly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. From the get go Loans Warehouse were brilliant. They quickly found me a great product and talked me through every step. My loan was a tad niche and they arranged everything quick... See more

Rated 5 out of 5 stars

We cannot reccommed Loans warehouse enough they were absolutely amazing from start to finish, listened and understood what we needed and delivered a better offer than we first discussed They sorted... See more

Rated 5 out of 5 stars

I dealt with a lady called Kirsty Overall, she was attentive, knowledgeable, cheerful and an asset to her company. Never faltered, kept me informed, explained everything, chased up other parties invol... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Many thanks go to Lisa Jacobs who we dealt with throughout the whole process. She was informative, very helpful and reliable. There wasn't anything she could... See more


Company details

  1. Loan agency
  2. Car finance and loan company
  3. Finance broker
  4. Financial Institution
  5. Mortgage broker

Written by the company

Loans Warehouse is one of the UK’s leading secured loan and bridging finance brokers, with over 20 years of experience helping homeowners, landlords, and businesses access flexible funding solutions. As one of the longest-established brands in the second charge lending market, we combine deep industry expertise with a modern, technology-driven approach to deliver fast, reliable outcomes for our customers and partners. We specialise in secured loans, homeowner loans, and bridging finance, working with a comprehensive panel of trusted lenders to find competitive solutions tailored to individual circumstances. Whether customers are looking to consolidate debt, fund home improvements, raise capital for property investment, or support business growth, our experienced team is committed to guiding them every step of the way. At Loans Warehouse, customer service is at the heart of everything we do. We pride ourselves on clear communication, transparency, and delivering results, which is reflected in our consistently high Trustpilot ratings and industry recognition. We also work closely with brokers and introducers across the UK, providing expert support and market-leading access to lending options. Our mission is simple: to make complex borrowing straightforward, accessible, and tailored to each customer’s needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,026)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Going legal. No other option …

Beware their fake response beow to manage the bad review.
The Court Claim issued today 9June26. See you in a Court

I seriously do not understand the good reviews. My experience is totally opposite.
I am taking this so called business legal. This is all Trust pilot allows me to say for now. Learn from my experience and
Watch this space for updates

28 June 2025
Unprompted review
Loans Warehouse logo

Reply from Loans Warehouse

Thank you for your review.

While we respect every customer’s right to share their opinion, we do not recognise the picture painted in your review.

Throughout your application, our team responded to numerous queries, explained lender requirements on multiple occasions, and worked diligently to progress your case. The requests for information and documentation that you found frustrating were standard lender requirements and not unique to your application.

Unfortunately, there were repeated disagreements regarding routine lending checks and processes that apply to all customers. Despite this, our team remained professional, courteous and committed to helping you achieve the outcome you were seeking.

We note that your review history demonstrates a consistently negative view of a wide range of businesses and service providers. Readers are free to draw their own conclusions. Our focus remains on delivering excellent outcomes for the overwhelming majority of customers who choose to work with Loans Warehouse.

We appreciate that not every customer will be satisfied, particularly where regulatory and lender requirements cannot be waived. However, we are proud of the service provided by our advisers throughout your application and are confident that the communications on file accurately reflect the efforts made on your behalf.

We wish you the very best for the future.

Rated 5 out of 5 stars

Lauren Allwright

Lauren was helpful, friendly and very professional, she kept me informed and up to date throughout the entire process.
I highly recommend them all.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Low fees, no hidden fees, no beating around the bush

No hidden fees, and if anything is unclear, just give them a bell and they'll explain in simplest way.

We initially spoke with Greg and in the short time we liaised, he was amazing, friendly, professional and very helpful.

We then dealt with Karen and she was fantastic throughout, always ensured the process goes as smooth as possible. She liaised with the solicitors and lenders, chased things up, and always came back to us quickly. Both were great to deal with, and I couldn't recommend them enough!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

The people who walked me through the…

The people who walked me through the application Rhys a and lauren allwright were excellent Rhs and lauren talked me through the whole process they were extremely professional considering im 69 and a complete technophobic they made everything easy thank you so much both of you Margaret Hawksworth

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing from day 1

Amazing from day 1. After going through this process a few times with other companies which dragged on for months nick got this dealt with and paid out within 2 weeks. Can't recommend enough. Thanks nick!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Funds available within an hour

Loan was available in my bank within an hour. It was a Sunday so really wasn’t expecting it until the morning. Meant I was able to go car shopping first thing. Thank you so much

22 February 2026
Unprompted review
Rated 5 out of 5 stars

A Star service

They are very helpful and supportive every step of the way. Thank you so much to Rhys,Nick and most especially to Lisa who followed up on me almost every working day to expedite the process. Thank you so much to all of you.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Sam and Lisa were both brilliant from…

Sam and Lisa were both brilliant from start to finish. The whole process was straightforward, well explained, and moved far quicker than I expected.
Sam explained everything to me perfectly with my interest at the forefront kept everything on track and made sure I always knew exactly where things stood — no chasing, no confusion, just clear and professional communication. Lisa was equally impressive; knowledgeable, efficient, and genuinely helpful whenever I had questions an following up and explaining everything easily .
You can tell this is a team that knows what they’re doing and actually cares about getting the right outcome for their clients. I wouldn’t hesitate to use Loans Warehouse again and would happily recommend them to anyone looking for a reliable, well-run brokerage. A genuinely excellent service.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I wish I could give more than 5 stars!

I wish I could give more than 5 stars!

Loans Warehouse matched my needs to one of their lenders, and didn't push me or try a hard sell - they simply advised me of my options. The staff are friendly and polite, take the time to listen to you and your needs, and nothing is too much trouble for them.
I was kept informed at each stage of the process, and I was extremely impressed with the service and the whole process.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC SERVICE

FANTASTIC SERVICE, very good in every way. Kept me up to date throughout always so polite and happy. The whole process was quick and easy. Thank you so much especially to Lauren. Would 100% recommend.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I had been struggling to obtain a second charge for over a year. With the LW the entire process, from initial contact to completion, took just under 3 weeks. Leslie, Lisa Jacobs and Nick Rember were extremely professional, knowledgeable and helpful throughout.

27 January 2026
Unprompted review

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