Lodge Tyre Co. Ltd Reviews 189

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency. Many people appreciate the quick identification and repair of issues, often within a short timeframe, and the team's polite and professional demeanor. Reviewers frequently mention the reassuring feeling of dealing with knowledgeable individuals who prioritize great customer service, even going above and beyond to assist those in difficult situations. However, some customers were not happy with the service, reporting instances where their requests for simple jobs like wheel alignments were declined despite the workshop appearing empty. These individuals felt that the company was unwilling to perform routine tasks, leading them to seek assistance elsewhere.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the team's knowledge, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Popped in to Lodge Tyres and reported a knocking sound from rear off-side. The guys examined the vehicle on the ramp within 20 minutes of my arrival. They sorted the issue and also advised some new... See more

Rated 5 out of 5 stars

Fantastic service, had to pull off the motorway with 2 failed front tyres of a very unusual size, (255/35R19) they sourced the tyres, came to the service area at Stoke and had us on our way in 2hrs. V... See more

Rated 5 out of 5 stars

Jim once again saved me money by advising me to go to my mechanic as the problem sounded mechanical with the car pulling sharply to the right on acceleration. I did and the problem was the ball join... See more

Rated 5 out of 5 stars

Friendly and incredibly helpful service once again. I had another slow puncture and took my car into Lodge Tyre for inspection. They quickly identified the issue and repaired it in just half an hour.... See more


Company details

  1. Tyre shop
  2. Mechanic

Written by the company

Founded in 1935, Lodge Tyre Co. Ltd handles all major tyre applications and vehicle maintenance work via its network of 52 depots throughout the Midlands and North West. To this day Lodge Tyre remains a family concern offering the same high levels of personal service. With our growing network of retail depots across the Midlands and North West we aim to offer industry leading service at competitive rates. Check where your nearest Lodge Tyre depot is via our interactive map; www.lodgetyre.com/branch-finder


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service well recommended…

Fantastic service well recommended Thank you Sam feeling safe driving to Wiltshire

3 June 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Maureen, thank you so much for taking the time to leave us this fantastic review!
We’re so glad we could have been of service to you, thank you so much for your kind words, we’ll pass this back to the depot manager & his team!

Rated 5 out of 5 stars

Immingham branch - Scott. Tyre blowout

Had a tyre blow out. Rang about bringing wheel in. Scott at immingham branch. Came out in his car after I realised I had no jack. Came and took wheel and replaced tyre. Cannot thank them all enough. Bank holiday saved!! Would highly recommend to anyone! Definitely be returning.

27 May 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Katie, thank you so much for taking the time to leave us this fantastic review!
We’re so glad we could have been of service to you and saved your bank holiday! Thanks for your kind words, we’ll pass this back to the depot manager & his team!

Rated 5 out of 5 stars

Daventry branch

Daventry branch
I went in with an issue with both rear tyres and received a prompt service from the guys as usual. This is the only place I go to when I need tyres or if I have and problems that need looking at. Always a great service and they are happy to help

11 May 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi, thank you so much for taking the time to leave us this brilliant review!
We’re so glad we could have been of service to you, thanks for your kind words, we’ll pass this back to the depot manager & his team!

Rated 1 out of 5 stars

Manager in Tyre Lodge St Helens made it…

Manager in Tyre Lodge St Helens made it a bad experience this time. Delayed my appointment (for no reason apart from being booked through Asdatyres) while serving others who were arriving later than me. Awkward and bad mannered individual to deal with.
A nice young member of staff who was free wanted to replace my tyres but the manager told him not to to keep me waiting! Weird behaviour but...🤷‍♂️

10 May 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Thank you Nab for reaching out to us and taking the time to leave us a review.

We are sorry to hear that you have had a poor experience involving one of our depots. We take pride in the service we provide and appreciate all feedback.

We’ve reached out via email to you for more detailed information on your experience so that we can look into this and help give you a positive resolution.

Rated 5 out of 5 stars

Friendly and did a brillant job

10 May 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Lee, thank you so much for taking the time to leave us this fantastic review!
We’re so glad we could have been of service to you, thank you so much for your kind words!

Rated 5 out of 5 stars

2 very nice men

You have 2 very nice men working for you and as a company you should be proud of them, I needed 2 new tyres and was a little stressed. Craig and Nathan were so nice put me at ease I feel I had a brilliant service. Thank you

5 May 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Marion, thank you so much for taking the time to leave us this fantastic review!
We’re so glad we could have been of service to you, thank you so much for your kind words, we’ll pass this back to Craig and Nathan at the depot!

Rated 5 out of 5 stars

Amazing service and very quick!

Amazing service and very quick!. I took my car in this morning and the tyre was repaired straight away.

Highly recommended

27 April 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Antonio, thank you so much for taking the time to leave us this fantastic review!
We’re so glad we could have been of service to you, thank you so much for your kind words!

Rated 5 out of 5 stars

Birmingham branch. Matt

Birmingham branch.
Popped in as was near by for some advice on tyres and the guy matt was so helpful and professional and I will returning to use your shop when needed.

13 April 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Karen, thank you so much for taking the time to leave us this fantastic review!
Thanks for your kind words, we’ll pass this back to the depot manager and his team, we’re so glad we were able to help you out and we look forward to seeing you in the future!

Rated 5 out of 5 stars

Initial phone enquiry was received with…

Initial phone enquiry was received with a polite response.
Arrive a lot earlier to get a puncture repaired and was greeted by Matt who remembered the conversation, advised that there would be a 30min wait and quickly went to organise the repair.
All complete in less than 30mins.
Great service from Matt, who is perfect as the customer facing employee.
I would definitely use if needed when in the area again.

12 April 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Ian, thank you so much for taking the time to leave us this glowing review!
We’re so glad we could have been of service to you, thanks for your kind words, we’ll pass this back to the depot manager & his team!

Rated 5 out of 5 stars

Excellent service

Excellent service! Excellent staff, fantastic service! Booked a mobile tyre replacement yesterday. Luke called to let me know he was on route at 11:40. Had a new tyre fitted by 12:30. Would have been quicker if the card reader worked.

3 April 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Kishan, thank you so much for taking the time to leave us this brilliant review!
We’re so glad we could have been of service to you, thanks for your kind words, we’ll pass this back to the depot manager and his team and we'll look into addressing our card reader problems!

Rated 5 out of 5 stars

Excellent service

Excellent service! Had a nail in my tyre, van out in less then half a hour and fixed within a hour of phoning! Excellent staff, fantastic service!

3 April 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Ellie, thank you so much for taking the time to leave us this fantastic review!
We’re so glad we could have been of service to you, thank you so much for your kind words!

Rated 5 out of 5 stars

Puncture repaired

Made a phone call, Jim answered and said they would fit me in. Had the puncture repaired in 20 minutes and the price was boss. Recommend to anyone to go there 👍

30 March 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Greg, thank you so much for taking the time to leave us this cracking review!
We’re so glad we could have been of service to you, thanks for your kind words, we’ll pass this back to the depot manager & his team!

Rated 5 out of 5 stars

Blow out on the A180

Had a blow out on the A180 this morning but had no jack or tools. They came within half an hour of ringing them and fitted the spare wheel. They then took the perished wheel, fitted a new tyre ready for me to pick up the next day and fit all for a great price. The staff couldn’t have been better, really appreciated it and couldn’t recommend them enough!

23 March 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Kallum, thank you so much for taking the time to leave us this brilliant review!
We’re so glad we could have been of service to you and get you back on the road, thank you so much for your kind words!

Rated 5 out of 5 stars

helpful service and didn’t feel too…

helpful service and didn’t feel too much trouble!!

17 March 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Sammie, thank you so much for taking the time to leave us this cracking review!
We’re so glad we could have been of service to you, thank you so much for your kind words!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, super friendly team, nothing is too much trouble, highly highly recommend

16 March 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Lyndsey, thank you so much for taking the time to leave us this brilliant review!
We’re so glad we could have been of service to you, thank you so much for your kind words!

Rated 5 out of 5 stars

Great service!

I’ve used Lodge Tyres a few times and they are always very helpful. Today it was Jim who I dealt with and he (and his colleague) sorted out my flat tyre very promptly. They suggested I repair the tyre rather than replace it, and this was a much cheaper option which I appreciated.
Highly recommend :-)

15 March 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Jane, thank you so much for taking the time to leave us this brilliant review!
We’re so glad we could have been of service to you, thanks for your kind words, we’ll pass this back to the depot manager & his team!

Rated 5 out of 5 stars

Good service with friendly staff

Good service with friendly staff. Prices are very competitive. Will use again.

8 March 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Nathan, thank you so much for taking the time to leave us this brilliant review!
We’re so glad we could have been of service to you, thank you so much for your kind words!

Rated 5 out of 5 stars

Great bunch of guys at Lodge Tyres Retford.

I called the guys at Lodge Tyres Retford and they got me in the same morning for 2 tyres. Got them fitted quick. Very polite and professional crew. I’ll definitely use the next time.

4 March 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi, thank you so much for taking the time to leave us this brilliant review!
We’re so glad we could have been of service to you, thanks for your kind words, we’ll pass this back to the depot manager & his team!

Rated 5 out of 5 stars

Visited the Telford depot today

Visited the Telford depot today. Baz and the lads were very helpful and got the feeling nothing was too much trouble.

3 March 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Steve, thank you so much for taking the time to leave us this cracking review!
We’re so glad we could have been of service to you, thanks for your kind words, we’ll pass this back to the depot manager & his team!

Rated 5 out of 5 stars

Superb service

Superb service, flat tyre fixed and ready to get back on the road. Journey home from holiday saved, thank you!

16 February 2023
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Gillian, thank you so much for taking the time to leave this fantastic review!
We’re so glad we could have been of service and that you were able to get home safely! Thank you for your very kind words!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look