Lodge Tyre Co. Ltd Reviews 189

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency. Many people appreciate the quick identification and repair of issues, often within a short timeframe, and the team's polite and professional demeanor. Reviewers frequently mention the reassuring feeling of dealing with knowledgeable individuals who prioritize great customer service, even going above and beyond to assist those in difficult situations. However, some customers were not happy with the service, reporting instances where their requests for simple jobs like wheel alignments were declined despite the workshop appearing empty. These individuals felt that the company was unwilling to perform routine tasks, leading them to seek assistance elsewhere.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the team's knowledge, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Popped in to Lodge Tyres and reported a knocking sound from rear off-side. The guys examined the vehicle on the ramp within 20 minutes of my arrival. They sorted the issue and also advised some new... See more

Rated 5 out of 5 stars

Fantastic service, had to pull off the motorway with 2 failed front tyres of a very unusual size, (255/35R19) they sourced the tyres, came to the service area at Stoke and had us on our way in 2hrs. V... See more

Rated 5 out of 5 stars

Jim once again saved me money by advising me to go to my mechanic as the problem sounded mechanical with the car pulling sharply to the right on acceleration. I did and the problem was the ball join... See more

Rated 5 out of 5 stars

Friendly and incredibly helpful service once again. I had another slow puncture and took my car into Lodge Tyre for inspection. They quickly identified the issue and repaired it in just half an hour.... See more


Company details

  1. Tyre shop
  2. Mechanic

Written by the company

Founded in 1935, Lodge Tyre Co. Ltd handles all major tyre applications and vehicle maintenance work via its network of 52 depots throughout the Midlands and North West. To this day Lodge Tyre remains a family concern offering the same high levels of personal service. With our growing network of retail depots across the Midlands and North West we aim to offer industry leading service at competitive rates. Check where your nearest Lodge Tyre depot is via our interactive map; www.lodgetyre.com/branch-finder


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

189 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Dave in the Stamford branch was…

Dave in the Stamford branch was excellent. Super friendly and a quick service. Highly recommended.

4 November 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Camillia, thank you so much for taking the time to leave this awesome review!
We’re so glad we could have been of service, thank you for your kind words, we’ll pass this back to the depot manager.

Rated 5 out of 5 stars

Daventry branch a credit to your company

This relates to the branch in DAVENTRY, NORTHANTS, on Saturday 24th Sept 22.
Had a warning light inform me that one tyre had dropped pressure whilst driving through the area. Dropped into this branch on the off-chance expecting to wait or be told I had to book. Not at all! They had me drive straight in, and within 25 minutes the nail had been removed, tyre repaired, wheel refitted, very reasonable bill paid, and we were back on our way.
Every single member of the team was polite, personable, knowledgeable, and a pleasure to do business with, a credit to your company.

24 September 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi David, thank you so much for taking the time to leave us this brilliant review!
We’re so glad we could have been of service to you, thanks for your kind words, we’ll pass this back to the depot manager!

Rated 5 out of 5 stars

Above and beyond

Big thank you to the lodge tyre team from the immingham depot. Ash made me feel welcomed and valued and even though I live in Louth I won’t be going anywhere else for tyres again in the future. Thanks again!

8 September 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Ryan, thank you for this wonderful review!
We are so glad we could have been of service and are overjoyed to have a new customer.
Thank you for your kind words, we’ll pass this back to the depot manager!

Rated 5 out of 5 stars

MOT at the Stamford branch

Had my MOT at the Stamford branch. Dave the manager is excellent. Always transparent on necessary jobs and costs. Keeps you informed and never does unnecessary work. I trust them to do a good job and would recommend them.

23 August 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Jane, thank you so much for taking the time to leave this awesome review!
We’re so glad we could have been of service, thank you for your kind words, we’ll pass this back to the depot manager.

Rated 5 out of 5 stars

Atv tires

Got tires mounted on atv the price was so much cheaper then the local atv shops great service good all around Experience

13 September 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Eugene, thank you so much for taking the time to leave us this brilliant review!
We’re so happy that we could have been of service, thank you for your kind words

Rated 1 out of 5 stars

Poor service

I used their website to look for a tyre for my VW T5 van. I was given serveral options. I telephoned the St Helens depot to see if they had them in and could they fit me in. The guy told me the ones suggested were car tyres. I told him I had a van and gave him my reg number. He then suggested a tyre and I asked for one with better noise and fuel ratings. He suggested Continental. I agreed and arranged to come in the next day at 10:30. I got there at 10:20 and was told there was an hour wait, I asked the fitter if my tyres were in so I didn't have to wait for nothing. He found two Contintental tyres in the stack and checked them against my van. He came back and told me I had given them the wrong size as they were not suitable. I told him the guy on the phone ordered them after me giving him my van reg. I walked away and will never return to them.

6 September 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Thank you Andrew for reaching out to us and taking the time to leave us a review.

We are sorry to hear that you have had a poor experience involving one of our depots. We take pride in the service we provide and appreciate all feedback.

We’ve reached out via email to you for more detailed information on your experience so that we can look into this and help give you a positive resolution.

Rated 5 out of 5 stars

Excellent service nice people

3 September 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Kevin, thank you so much for taking the time to leave us this amazing review!
We’re so glad we could have been of service to you, thanks for your kind words

Rated 5 out of 5 stars

I had a 2 Tyre blow out with a truck…

I had a 2 Tyre blow out with a truck They were with me on Friday evening within less than half an hour absolutely fabulous

2 September 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Dee, thank you so much for taking the time to leave us this amazing review!
We’re so glad we could have been of service, thank you for your kind words

Rated 5 out of 5 stars

Recently had an emergency flat tyre and…

Recently had an emergency flat tyre and drove into the Peterborough Newark Road branch . The guys were so helpful and replaced my tyre sensor while I waited . I had emergency appointment so was so relieved. They showed and explained to me exactly what they had to do . Thank you for an excellent service and to the lady on the desk who displayed understanding.

16 August 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Marion, thank you so much for taking the time to leave this brilliant review!
We’re so glad we could have been of service, thank you for your kind words, we’ll pass this back to the depot manager.

Rated 5 out of 5 stars

Great service today from the guys at…

Great service today from the guys at Lodge Tyre in Immingham on a last minute issue. Got me straight in no problem and staff were a pleasure. Big thanks to Ash for all his help he went above and beyond. Will definitely be returning for tyres in future. I don’t usually leave reviews but was very happy with this service all round. Keep it up. Thank you.

12 August 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Jonny, thank you so much for taking the time to leave us this amazing review!
We’re so glad we could have been of service, thank you for your kind words, we’ll pass this back to the depot manager.

Rated 5 out of 5 stars

5* service every time and a great bunch…

5* service every time and a great bunch of guys! Wouldn’t go anywhere else for my tyres!

12 August 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Joey, thank you for this wonderful review!
We are so glad we could have been of service and are overjoyed to have such loyal customers.
If you can let us know the depot or location that served you, we can feed back this brilliant positivity back to the guys!

Rated 5 out of 5 stars

Nail in tyre at Lodge Tyres Immingham

Rang with a nail in my tyre, got me sorted straight away and nothing was of too much trouble. Would recommend Lodge Tyres Immingham.

11 August 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Lauren, thank you for leaving this amazing review!
We’re so glad we could have been of service, thank you for your kind words, we’ll pass this back to the depot manager.

Rated 5 out of 5 stars

The guys at Immingham lodge tyre 5*

The guys at Immingham lodge tyre are the best in the area in my experience.
They go way beyond what I would reasonably expect from a tyre shop and they will have a good conversation with you if they aren't rushed off their feet busy. Top notch set of lads.

10 August 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hi Mr E, thank you so much for taking the time to leave us this amazing review!
We’re so glad we could have been of service, thank you for your kind words, we’ll pass this back to the depot manager.

Rated 1 out of 5 stars

Hopeless

Hopeless, ordered some tyres a week prior to fitting due to not getting much time off work.
Arrived to find they had ordered the wrong size.
Managment looks like they have changed and not for the better.
Never had any problems with the lad that used to be in charge

27 May 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Thank you Jason for reaching out to us and taking the time to leave us a review.

We are sorry to hear that you have had a poor experience involving one of our depots. We take pride in the service we provide and appreciate all feedback.

We’ve reached out via email to you for more detailed information on your experience so that we can look into this and help give you a positive resolution.

Rated 1 out of 5 stars

Dangerous drivers!!!!

I’ve been tailgated by one of your drivers in Shirley tonight. It was extremely close and uncalled for. When I slowed down to give them a hint to back off, they tried to overtake me until they realised they were going to hit a pelican crossing and pulled back in. They still continued to be too close.
I suggest you put your drivers on a road safety course before you let them drive a van with your logo on. Atrocious behaviour.

31 January 2022
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

We are sorry to hear that you have had a poor experience involving one of our company vehicles.

We take complaints of this nature very seriously, and rest assured we have investigated the incident in full in line with our complaints procedure.

We’ve tried to reach out via email for more detailed information at the time and appreciate you bringing this to our attention, and for taking the time to provide feedback.

Rated 2 out of 5 stars

the company I work for use lodge

the company I work for use lodge, they always say should be there 60 to 90 mins but as usual I've been sat on m40 for 2 and a half hours still no fitter.. this is normal it would appear,why they don't just tell you the truth is beyond me 5 out of 6 times over the last few years has always been 2 to 3 hrs except once they made it in just over an hour

23 December 2021
Unprompted review
Rated 1 out of 5 stars

Your driver just tailgated me..

Your driver just tailgated me for half a mile, then did about 60mph so he could overtake me in a 40 zone. I was going at the speed limit the whole time. No need and reflects poorly on your company. 9:30pm Friday 7th May on A49 going from Winwick to Newton.

7 May 2021
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

We are sorry that you have had a poor experience involving one of our company vehicles. We take complaints of this nature very seriously, and rest assured we will investigate the incident in full in line with our complaints procedure. Thank you for bringing this to our attention, and we appreciate you taking the time to provide feedback.

Rated 5 out of 5 stars

Thank you to Lodge Tyres nr Fakenham

Thank you to Lodge Tyres nr Fakenham! You saved 2 stuck Northeners by the side of the road! Amazing service, very quick and so great!

30 October 2020
Unprompted review
Lodge Tyre Co. Ltd logo

Reply from Lodge Tyre Co. Ltd

Hello Tracey

Thank you so much for your kind review!

It's always really appreciated when someone like yourself takes the time to do so. It was our pleasure to help and hope that you complete the rest of your journey without further issue.

We will be sure to share your thoughts with the whole team and wish you well in your onward and future safe journeys.

Andy Frost and all of the team here at Lodge Tyre Fakenham

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