Loganair Reviews 

Nearly a 3 hour delay from Jersey to Bristol this morning, and then a massive delay waiting for baggage. This has added 4 hours to my journey. Not a very good first experience with these but the only option to Jersey! 🤦‍♂️

Over priced tiny air craft , always changing flight times or worse they get cancelled. Never got offered a complimentary drink, was on back row and wasn’t even asked. Toilet is also absolutely stinking of fishy stale piss

Randomly changed flight times, thus screwing up all my connecting flights meaning i missed my sisters wedding as i couldnt rebook alternatives. Will never use again. Was unable to get refund from connecting flights even with insurance. Loganair did at least refund their part of this but they do not stick to their schedules so cannot be relied upon. Avoid at all costs.

Flight couldn’t land last night in Sumburgh so flew back to Edinburgh
Told to arrange our own emergency accommodation with no help from their team
Been at the airport 4 hours and flight just been cancelled.
No communication.
Someone says they hadn’t booked a crew
Nobody at Desk 60 where we were told to go to, to deal with disgruntled passengers
We have all paid Loganair a ridiculous amount for the privilege of being treated like we’re not important enough for anything apart from giving them money.
Never again.

I haven't flown with Loganair and I probably never will. I have queries about arranging a flight. I found the on line contact form which asks if you have booked a flight yet. One of the drop down options is "no". It then asks what the booking reference is and won't let you proceed until you enter one even if you haven't booked yet. If this is a taste of things to come I'll take the train.

Flight itself was fine left from Dundee airport at 07.55. Advised check in would close at 06.10. Arrived at airport at 05.10 IT WAS CLOSED??? Bit of communication from Loganair would have been good.Airport doesn't open till 05.30. Nowhere on the website does it mention this. First time I have went to an airport and it was closed. An email was all that was required Loganair.

I received £100 from Loganair towards an expense claim of approximately £185, but to be honest, I feel disgusted by the outcome.

After my travel disruption, I did everything possible to keep costs down while getting from Glasgow back to Aberdeen. I used various forms of transport, chose the cheapest options available, kept all my receipts, and submitted a genuine claim based on the actual expenses I incurred.

I wasn’t looking for compensation or trying to make money from the situation. I simply expected to be reimbursed for the reasonable costs I had to pay as a direct result of the disruption.

To receive only a partial payment, with little explanation, leaves a very bitter taste. The amount itself is disappointing, but what is even more disappointing is the feeling that customer effort, honesty and loyalty count for very little when it comes to the claims process.

I have always tried to support regional airlines, but this experience has genuinely left me questioning whether that loyalty is worthwhile. A very disappointing outcome and far below the level of customer service I expected.

This was my first time using Logan air and I found the return flight from Manchester to Newquay absolutely fabulous.
After reading reviews on my return I probably would have not booked with the airline. However my experience was fantastic. Great cabin crew and I felt that I couldn’t have asked for more.

Trying to get hold of anyone about a cancelled flight compensation claim is impossible - unmonitored email addresses reffer you to customer service who in turn tell you to email the unmonitored email address!
Add this to the fact that they seem to delay or cancel a LOT of flights, and they charge an extoritionate amount for them in the first place!

Flight cancelled on 4th January. Excuse weather. No issue with weather at my airport. Real issue no plane available. Had to change to a different destination and then get to the original one by bus and train after instructed to do this by airport staff. Still waiting for compensation from 7th January. Appalling customer service. No one to speak to. Strange that they can find time to respond to these TP negative comments in rapid time! Always being told that that they are inundated with claims from Dec 25 Jan 26. Well employ some temporary staff you make enough profit!

Extremely RUDE staff and refuse to take accountability for damaging your bags. The tyres were broken off now how am i supposed to travel with such a bag? Wish i read ratings before booking flight with them. NEVER again would i fly with them. Cheap = Cheap and rude classless staff that are hired. Such a shame.

Flight was diverted back to Aberdeen when only 10 minutes were left to land in Kirkwall due to ill passenger who could have been assisted in Kirkwall. With this  decision the pilot not only put the passenger's situation at risk but the whole plane as it had to rush back to Aberdeen creating an atmosphere on the plane tense and unsafe when there was no need as the ill passenger was spotted at the gate wanting to board the replacement flight from Aberdeen whose eventually he was denied to board and for this reason flight departed with delay. Total delay disruption was over 4 hours. When we arrived in Kirkwall we missed all bus connections and we risked seriously to get stranded at the airport as no taxis were available either at that late time. Luckily we convinced a guy with a taxi who was there for other working reasons to take us to the hotel in Stromness for £50 after a long negotiation. Also I would like to highlight the rudeness of the Aberdeen ground crew who threatened me not to let me board the replacement flight because I wanted to find out why that decision to divert the plane was taken and I wanted to express my disappointment for that especially after having checked my friends who worked on flagship airlines and dealt with similar situations confirming the wrong decision taken by the pilot. Overall it felt like that the crew realised of the wrong decision taken and they were not accepting anyone saying their opinion. I am afraid to say I am not going to recommend anyone to fly Loganair for the lack of experience in dealing with emergencies. I would like to request 100% compensation for the flight and taxi paid at Kirkwall airport for the bad management of this flight which is unacceptable after paying a domestic flight ticket over £300.

Check in at Exeter Airport was poor. I was 25 minutes early, but, despite there being no-one there I was told they couldn't take my case. When I asked why apparently there was a busy TUI flight, but there was no queue at all at the TUI desks. Also it would overburden Security. I was told I could take my case through and it would be taken from me at the gate. I decided to do this and there was absolutely no queue at Security. It just struck me as sheer bloody mindedness not to accept my case in the first place. By the way if I had set off a little later to get to the airport I would have been stuck in a massive traffic jam according to my wife who was driving home after dropping me off.

Loganair customer service is worst I have ever seen. I made a claim for cancelled flight in mid of Feb - 3 months ago and I had initial response that they have recived it but after numerous follow up I have never had a response. Even on the day when flight got cancelled, there was no update from airline until very late in the evening when all other travel resources from Glasgow to London were not available. I will definitely avoid Loganair at all cost.

We booked flights direct with Logan air, a few weeks later they changed the flight times so we’d basically lose a day from our trip to which I questioned and eventually they confirmed in writing that they would move our return flight to the day after and cover the cost of a hotel for one night up the the value of £150, happy days, or so we thought until the flights got cancelled due to the weather so they gave us the option to rebook them for the following month.

When I submitted the invoice to them for the hotel as requested they just refused it saying the offer didn’t stand anymore because the original flights were cancelled.

I have their offer in writing but they now refuse to pay up leaving us out of pocket.

Totally unacceptable.

Got to Airport and been told that im on a standby list even though I bought a ticket months ago! Do not go with this company. Not only am I going to never fly with them again, im going to make sure everyone knows how poorly run it is.

We had flights booked to visit family in July, but I was then notified by the military that I was required to go away over that time. We tried to move flights to a later date, but were informed that there was an admin fee of £150. This is ludicrous, given the original flights only cost around £180, and we're still nearly 3 months out from the date of the flight, so it's not like those original seats cannot be resold. Admin fees that cost nearly as much as a flight are a joke, and completely unjustifiable. I'd love to see the calculation of how a 2 minute task costs that much in admin work, unless they pay their booking staff £4500 an hour.

I expected better from a signatory to the Armed Forces Covenant, but I guess that signature is just for company PR purposes rather than any actual commitment to improving the experience for service personnel utilising their services.

Generally good company when things go smoothly but absolutely appalling service when they don't.

My 6pm flight Aberdeen to Bristol got cancelled on 19/11/2025. The initial flight was aborted due to a brake malfunction (literally when we were starting take-off) and the replacement flight was then cancelled a couple of hours later due to adversary weather conditions (snow storm).

Absolutely no support whatsoever from Loganair or ground staff to find taxis or hotels, in stark contrast to what British Airways had done for their stranded passengers. I have had to wait nearly 3 hours in the airport before I could jump in one of the taxis booked by British Airways for their passengers, one of which had decided to sleep in the airport and kindly offered me her place... finally arrived in the hotel at 1.30am.

After claiming both expenses (over £200 between hotel, food, taxis) and compensation under EU Regulation (EC) No 261/2004, I had to wait over 5 months to get a feedback from Loganair support team, only to be offered an insulting £100, which they claimed as being the "maximum reasonable reimbursement applicable in this case".

What else to expect from a company that has a monopoly on the Aberdeen-Bristol route...

First time with Loganair, and the staff are really nice, plane was on time both ways Birmingham to IOM and return. The complimentary drink and snack is a really nice touch - will definitely use again!

Just arrived from Donegal in Glasgow, flight arrived early at 7.45, about 30 people on flight standing on aisle of plane and waited 25 minutes for a bus to take us to terminal, plane was very hot , stewardess said bus would be here shortly, 15 minutes later pilot said bus would be here shortly, old guy next to me was feeling faint with the heat , shocking coordination, no excuses plane arrived early, we could have been told to remain in our seats and air conditioning could have been left on, simple