Loganair Reviews 

Customer service was excellent. Yes it's expensive but it's not surprising considering how few people were traveling. Flight to Edinburgh from Southampton was great.

If it was possible I would give them minus 5.
I have never encountered such utterly deplorable customer service from any company like I have with Loganair.
I have taken 6 months to delay writing this review but now that I know I have been lied to on several occasions then I am taking action.
My flight was delayed by 6 hours in December 2025. I am still awaiting compensation. In fact I am still awaiting a suitable reply from customer service as when I email them they don't reply and when I speak to an agent on immediate chat they "can't help".
AVOID this airline.

There are so many negative reviews on here that feel so unjust. For a small airline travelling short distances I can’t speak highly enough of the crew and my experience on board.

Been waiting for a compensation payment since the 14th of December 2025 due to a flight from Inverness to Belfast that was 7 hour late and a return flight that ended up in Aberdeen. They are dealing with it but are extremely busy ! Terrible service

This airline is quite nice. The flight attendants are kind and if your flight is scheduled to be an hour or longer you get free snacks. You have a choice:
Tunnocks caramel wafer or Walkers shortbread biscuit
Water, tea or coffee
My flight was scheduled to be an hour, but wind pushed us so was about 43 mins. In fact the way back the wind was so in our favour the flight time was only 35 mins and the plane reached speeds of 500mph! Since the flight time was meant to be an hour we still got free snacks though.
Their seating is really comfy like big armchairs. The legroom is average, im 5’8” and it was perfect for me but not sure how a taller person might fare with it.
The aircraft operating my flights was an erj-145 which I really liked flying on. I also like how they have a 1-2 seat configuration so if you’re flying alone and want to pay for seat selection you can chill by yourself.
I would give 5 stars, but sadly my flight home was delayed by a whole hour. This was because the aircraft being used was delayed coming in from Exeter (I checked flight radar) but I don’t know the reason for that delay. Also the airline has the same name as my ex which is a bother.
I haven’t had any problems with baggage or customer service however as many of these reviews complain about. It seems people only want to review when something goes wrong.

I am reporting Loganair for what I consider to be highly unreasonable and potentially misleading handling of a flight disruption and subsequent compensation claim.

In early December 2025, my scheduled flight from London Heathrow to Dundee was cancelled by the airline at short notice. I accepted an alternative flight offered by Loganair, as I needed to travel; however, this disruption significantly impacted my professional commitments and personal arrangements.

As a direct result of the cancellation, I was required to reschedule a medical appointment and experienced disruption to my work schedule. Under UK passenger rights legislation, specifically UK261, passengers may be entitled to fixed financial compensation when flights are cancelled with less than 14 days’ notice, unless the airline can demonstrate that the disruption was caused by extraordinary circumstances. Importantly, accepting an alternative flight does not remove the right to claim such compensation.

Following the journey, I submitted a compensation claim through Loganair’s official channels. However, more than four months later, I have neither received any compensation nor any clear or meaningful response explaining the status or outcome of my claim.

The process has been extremely frustrating:

- Communication has been minimal or non-existent
- No clear timeline or decision has been provided
- Repeated follow-ups have not resulted in resolution
- There has been no transparency regarding whether my claim is being processed

Based on the distance of the flight and standard compensation bands under UK261, I understand that I may be entitled to approximately £200–£220. Despite this, the airline has failed to engage with the claim in a timely, transparent, or professional manner.

The core issue is not only the initial cancellation, but the prolonged lack of response and apparent failure to process what appears to be a legitimate claim under established passenger rights legislation. A delay of over four months, without substantive communication, creates the impression of a system that may discourage passengers from pursuing their legal entitlements.

I am therefore reporting this as a consumer rights concern. I request:

- A formal response to my compensation claim
- Payment of any compensation owed under UK261 regulations
- Greater transparency in how such claims are handled

This experience has significantly reduced my trust in Loganair, and I would caution others to be aware of potential difficulties when seeking compensation following flight disruptions. Lastly, please be aware that I have notified Consumer Advice Scotland and Fife Council of what I consider to be scam adjacent conduct.

Baggage lost Inverness to Belfast as was my work colleagues and other passengers. Friday 3rd April, 1100 am flight. Suitcase was sitting beside the plane as I boarded. Contains all my work wear. Not happy

Loganair is very overpriced on every flight they operate from Shetland. They think we are all millionares. Quote up to £700 for a domestic flight is idiotic. This is not dynamic pricing it’s price gouging. Go on
The seat map all seats available. It’s not like you get a good service onboard either. The cheapest and minimal offering of tea, industrial type coffee or water to drink. food is a biscuit. They say book far in advance to get a good deal but flight in November can already cost £600 if you dont have an islander discount. Is the flight normally quite full yes as islanders still need to travel for all the normal things but also hospital appointments.
Connecting onto an onward flight to London with BA is normally cheaper with a Loganair codeshare flights than a resident visiting family in Glasgow, edinburgh or even Aberdeen flying one flight. How can 2 flights be cheaper than 1?
Flights to the western isles are far cheaper operated by jets which have higher overheads and less seats on the aircraft. The aircraft flying to Shetland are turboprops that are cheaper to operate and double the seats.
Website is basic and rarely works properly very buggy. Staff in call centre dont even now what they are talking about most of the time.
The airline does not care about the comunities they serve and use them as a cashcow. If things go wrong good luck because they will find another way to scam you out of even more money or refuse UK261 entitlements.
Called the call centre today to ask if the price was correct with island discount and the sale code the cost of a return flight over 6 months away was over £260. That means the goverment pays half the fare so the cost of this ticket is already over £500 during a sale. I wanted to buy a seat on the plane not charter the aircraft.

I wish I could give it a 0. They are terrible. If I didn't have to frequently fly with this airline I wouldn't, it's a shame it's the only airline that operate where I travel to. They use an algorithm to keep inflating prices each time you search the same ticket same day. Now going to use alternative mode of transport.

Had a return trip from Manchester to Orkney via Aberdeen.
Without a shadow of doubt two stewardeses that looked after us need the biggest bonus for just being naturally brilliant and lovely. By far the most enjoyable personable experience we have had despite flying around the world.

Heres to Amy and Claire, thank you

Hi
Would like to thank login air regarding missed flight my brother became ill on 28th March was due to fly from Manchester back to Southampton as I am aware he spoke customer services this morning 29th March they stated with a letter from consultant doctor from hospital they will email a free voucher to fly any time within the year just like to say thank you

I wish I head read the reviews before travelling with Loganair. I travelled to the Isle of Man with Loganair on 12th December 2025. Loganair managed to lose my case on this short flight. At the airport I filled in a lost luggage form, with the staff assuring me that my case would be with me the next day. My case never turned up and despite several phone calls and emails, I still haven’t been compensated for my reasonable expenditure over that weekend, let alone compensated over my lost luggage. I am contemplating making a small claims application, but as they are based on Scotland I can’t do it through the E flush court. I am finding out how I can get this done, so would be grateful for any advice if you have been through this yourself. Today is 25th March 2026 and I think I have been very patient with Loganair. Avoid them at all costs! To think I went with them instead of EasyJet because I thought they would be more professional. How is this company still operating? I will never use them again.

Dreadful communication. Flight from Machester to Exeter delayed, no explanation given. Eventually told to go to gate B1, still no information given. The officious, condescending young man at the gate loaded us onto a bus, drove for 5 minutes to the plane, which we couldn't get on because it hadn't been offloaded! Should have taken off 13.30, now still sitting waiting at 14.42. Email received from Loganair advising delay received at 14.37! Dreadful service at Manchester airport, which is nothing new. On the upside, the stewardess Bev is lovely but for £167 for a 30 minute flight, I expected better than this. Never again.

I have an airtag on my luggage. So I could see that my suitcase was with me through the flight from Inverness.

When I got to the baggage hall, I could see my luggage travelling, slowly, towards the baggage hall. Eventually it was just 200 metres away.

All the other luggage arrived. Eventually it became clear that it was not coming.

I reported it as not delivered. I showed the person exactly where the case was. She said she could do nothing about it, but my case would be delivered next day.

It stayed there, 200 metres from the baggage carousel, for three days. Eventually they gave it to the courier and I got it back on Sunday - I was without my essential medicines for four days.

I have asked LoganAir to check the CCTV to find out why my luggage was simply abandoned, after off-loading. So the airport can investigate and stop this.

I have had no reply to this point. They simply don't seem interested in resolving this.

I have written to the CEO of LoganAir. The reply I have just had on the 14th of April at 14:30 does not confirm this. Please confirm that my letter has been delivered to your CEO.

Customer service were quick to answer my query about taking a bike and sort out an ID problem. I haven’t actually flown yet but customer service have been helpful and friendly.

Absolutely terrible company to deal with. Baggage delay claim submitted almost 4 months ago and still to receive a reply. Keep contacting their customer support team and the keep informing me that the claims are dealt with in order and cannot give me an estimate of when a reply might be forthcoming.

Cancelled flight with no notice. Lied to about a refund after being left in the airport with no explanation.

It took months to get my money back.

I will never fly with them again and I advise anyone else to avoid

The info they replied to me below is inaccurate.

Very poor customer service, I put in a complaint about the service I had received, got no response, Loganair don't care. The impression is of an entitled and complacent company

Update
Further to Loganair's somewhat unapologetic response to this review
1. "Not respond as quickly as (I) expected"? Loganair say they will respond within 6 weeks. They didn't. I submitted a further complaint once the 6 week deadline had come and gone. Another 6 weeks, still no response to either complaint, it is now some 12 weeks since the initial complaint.

2. The insinuation that I am unreasonable to expect a response after 12 weeks when there are apparently many others who have been waiting even longer, that I wish to queue jump, beggars belief.

3. My original assertion has been borne out by this response: complacent and entitled

Their customer service is awful. I made a complaint two months ago and have never had a response. Given how expensive their fares are, you would think they could spend some money on customer service skills training. Will never use Loganair again, I'd rather travel to Glasgow from Inverness rather than go with Loganair again

I had a flight from Exeter to Manchester. We where delayed, congestion at Manchester Airport. But we where informed of this. The staff where great, the plane was clean and looked in good condition. I enjoyed it, and it was very good value for money.
I will definitely use the airline again..