Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more
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Review summary
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Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more
Company replied
i have order two of the bulky bags of multi purpose compost. honestly could not be happier it felt like christmas morning for me when they was dropped off the fella was lovely both times delivering. n... See more
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Great customer service! They kindly alerted to me that I had loyalty points running out and could be spent. Very fast delivery. Use DPD to deliver mine who are always reliable here. Good range of s... See more
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Company details
- #21 of 39 best companies in Firewood supplier
- #14 of 25 best companies in Fuel supplier
- #20 of 35 best companies in Barbecue Shop
- #37 of 68 best companies in Timber merchant
- #5 of 10 best companies in Solid Fuel Company
- #6 of 8 best companies in Topsoil supplier
About Logs Direct
Written by the company
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contact info
Addington Road, LA2 6PG, Lancaster, United Kingdom
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Awesome service and a great price
Awesome service and a great price
Overall a great company to deal with
5 ⭐
2 June 2026
Reply from Logs Direct
Thank you so much for your review
As always brilliant from ordering to…
As always brilliant from ordering to delivery. Ordering is very straight forwards and updates received until delivery completed.
30 May 2026
Reply from Logs Direct
Thank you very much for your review
Reply from Logs Direct
Thank you very much
Website was very informative
Website was very informative. The product better than I imagined. Delivery was way quicker than I expected and the chickens are very happy 😊
29 May 2026
Reply from Logs Direct
Thank you very much for your review
Reiceived my 2 tubs of Buxus feed…
Reiceived my 2 tubs of Buxus feed quickly,after that Logs Direct went down in my expectation,opened the cardboard box 1 plastic tub was cracked all the fertiliser spread all over,probably happened in transport,if it had been packaged properly it wouldn't of happened,it should of been replaced by Logs Direct,all they offered was 10% off my next order,hopefully they see this reveiw,if it gets replaced great I'll keep ordering products off them if not I'll buy elsewhere.
29 May 2026
Reply from Logs Direct
Thank you for your review
Service was fine
Service was fine, customer service very good, was helpful when part of my delivery was wrong and sent out the missing items. Happy with them.
28 May 2026
Reply from Logs Direct
Thank you very much
Really good buying experience
Really good buying experience
Easy to use website. Good communication and goods turned up quickly and in good condition
13 May 2026
Reply from Logs Direct
Great review Thank you.
Reply from Logs Direct
Thank you so much.
I did try contacting earlier but…
I did try contacting earlier but couldn’t get through . I was very disappointed with the Slug Gone pellets . When I got half way down the tub it was like they had been rubbing together & I had to sieve them because there was absolutely loads of dust like they had disintegrated & therefore lost a lot of the pellets !!!
7 May 2026
Decent quality and good delivery options
Ordered from here three times and each time the free delivery has been inside the promised window.
The wood chips for chickens are not available locally so thankfully these are very fairly priced and decent quality.
13 May 2026
Reply from Logs Direct
Great Review Thak you so much.
Take your money and no customer services
Ordered on next day delivery and was advised by Emma office manager, that it would be delivered between 12.25 / 1.25 on Friday, 15th May, but it did not arrive.
I contacted Emma again, advising that I needed coal, I have arthritis and look after a disabled person, so I cannot always get out, it's a very cold house, and electric heaters were no good.
She replied, relating to my situation, I know your frustrations. I, too, look after a disabled person, and I would receive the coal on Monday, but when I asked her to confirm it would be delivered on Monday, she did not reply, now I know why.
It has not arrived again today Monday, and I have had no reply to my email this morning.
She even said I will put a note on your account, to only use DPD, which you said the same last time this happened, when it was 1 day late??
Shame on your company, you had plenty of time to sort this out for me to have today.
I don't think they send next day but charge us for this?
I would like a refund today
In reply to your message of today 18th May
How convenient of you to say, you did not get Fridays message even though these are on the same thread as all previous emails I have sent you and the one you replied to later today?
If you had of advised me on Friday I could have ordered from another company.
15 May 2026
Unprompted review
Reply from Logs Direct
Hello
I replied to your email today at 13:27, less than an hour after your original email, to apologise and respond to your concerns. I also didn’t receive any email reply from you on Friday.
I’m really sorry that the delivery didn’t arrive. You are absolutely right that I couldn’t guarantee delivery for today, I could only book it in for today, as unfortunately I can’t predict delays or issues once it’s with the courier.
I have now issued a full refund for you. I genuinely do sympathise with your situation, as I do face something similar myself with a family member, so I completely understand how stressful and upsetting these situations can be.
Again, I’m very sorry for the inconvenience and disappointment caused
Thanks
Emma
Reply from Logs Direct
Great Review Thank you.
Reply from Logs Direct
Thank you so much.
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