Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more
Company replied
i have order two of the bulky bags of multi purpose compost. honestly could not be happier it felt like christmas morning for me when they was dropped off the fella was lovely both times delivering. n... See more
Company replied
Great customer service! They kindly alerted to me that I had loyalty points running out and could be spent. Very fast delivery. Use DPD to deliver mine who are always reliable here. Good range of s... See more
Company replied
Company details
- #21 of 39 best companies in Firewood supplier
- #14 of 25 best companies in Fuel supplier
- #20 of 35 best companies in Barbecue Shop
- #37 of 68 best companies in Timber merchant
- #5 of 10 best companies in Solid Fuel Company
- #6 of 8 best companies in Topsoil supplier
About Logs Direct
Written by the company
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contact info
Addington Road, LA2 6PG, Lancaster, United Kingdom
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked delivery day missed
We have been buying from logs direct for 10 years plus, and every year we always seem to have problems with the delivery.
On this occasion we took a days holiday for the delivery Monday 11th May.
On the off chance we rang logs direct to get an eta on delivery, only to be told it wouldn’t arrive on the day we booked.
We weren’t very happy as we all took a days holiday off for this delivery.
Eventually we got a booking for a Saturday.
We are very happy with Logs direct its not their fault it’s just the delivery we get the problems with..
16 May 2026
Reply from Logs Direct
I am really sorry to hear this. Next time you order we will send with a different delivery company. Thank you for your feedback we appreciate this so we can make things better.
Reply from Logs Direct
Great Review.
We ordered 8 bags of chicken wooden…
We ordered 8 bags of chicken wooden clippings yesterday and despite only ordering it yesterday they arrived this afternoon by courier. That’s amazing service and the courier was a very pleasant chap too. We would definitely order from Logs Direct again.
15 May 2026
Unprompted review
Reply from Logs Direct
Great thank you so much for a positive feedback.
Great service
Great service. Great prices . Great range of stock . Fast delivery and wonderfully helpful staff.
27 April 2026
Reply from Logs Direct
Great Review Thank you.
Quick efficient service and delivery!!
Quick efficient service and delivery!
Lots of updates,
And the only place I could get a chopping log delivered so I can split logs and kindling on it, and looks great in my fire 🔥 pit seating area!
7 May 2026
Reply from Logs Direct
Great review Thak you so much.
Great mushroom compost
The mushroom compost I ordered looks great, although I haven't actually used it as yet. It was delivered on schedule and the delivery driver was very obliging to deposit it where we asked.
Thank you.
7 May 2026
Reply from Logs Direct
Great Review Thank you.
Reply from Logs Direct
Thank you so much.
Reply from Logs Direct
Thank you.
Reply from Logs Direct
Great review Thank you so much.
Helpful on phone and in person
Helpful on phone and in person.
Ordered bags of bark and compost, personnel in office helpful answering queries and delivery driver excellent on delivery.
7 May 2026
Reply from Logs Direct
Thank you so much.
Great company, would recommend
Great website, good and accurate delivery updates
Excellent products
7 May 2026
Reply from Logs Direct
Thank you so much.
i have order two of the bulky bags of…
i have order two of the bulky bags of multi purpose compost. honestly could not be happier it felt like christmas morning for me when they was dropped off the fella was lovely both times delivering. no messing absolute bargain 1000% will be ordering more in the future Thankyou for a great service
7 May 2026
Reply from Logs Direct
Thank you so much for such a positive feedback.
I have only good things to say about…
I have only good things to say about this firm. They always deliver on time and they are always the same as advertised .
6 May 2026
Reply from Logs Direct
Great review Thank you.
Looks really good quality and nice fast…
Looks really good quality and nice fast delivery I can't wait to use it
29 April 2026
Reply from Logs Direct
Thank you we appreciate your feedback.
Delivered quickly
Delivered quickly
Happy with the chips, beautiful smell of lovely dry wood.
Good value compared to others and most importantly the bantams like them!
28 April 2026
Reply from Logs Direct
Great news thank you so much.
Reply from Logs Direct
Thank you so much.
Very quick delivery
Well packaged delivered promptly. Very pleased with speed of delivery and the product
5 May 2026
Reply from Logs Direct
Great review Thank you so much.
Great team working and advising on what…
Great team working and advising on what we needed
28 April 2026
Reply from Logs Direct
Thank you so much.
Very prompt deliver and managed to drop…
Very prompt deliver and managed to drop the bulk bag exactly where I wanted it .
Thank you
30 April 2026
Reply from Logs Direct
Great feedback Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.