Londis Reviews 

292
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were let down by their experience overall. Customers frequently encountered extremely rude staff members who completely ignored shoppers, remained unhelpful, or reacted aggressively during daily interactions. Many individuals also reported frustrating issues with expired or stale food items, poor product choices, and badly managed parcel collection services. Some reviewers were happy with the friendly staff and convenient neighborhood store locations. These loyal shoppers appreciated the great selection of daily products and the helpful assistance provided during their frequent visits. A few consumers noted that certain employees went out of their way to offer a welcoming atmosphere.

What people talk about most

Staff

Clients share negative opinions on staff, frequently describing the service as unfriendly and unprofessional.... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. While some reviewers praise... See more

Location

Reviewers express mixed feelings about the store location and accessibility. Some consumers appreciate having... See more

Product

Reviewers highlight ambiguous aspects of product availability and quality. Some consumers praise the... See more

Delivery service

Users describe profound dissatisfaction with the delivery service, particularly regarding lost items and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very rude staff member - he continued a hands-free phone conversation in a foreign language, didn't help me with an Evri label machine, saying "just follow what it says", then just pointed to a load... See more

Rated 1 out of 5 stars

I would have actually given no star. I went into my local Londis this afternoon in Wellswood, Torquay. The 'assistant' behind the counter was an absolute ignoramus. He didn't utter a word throuigh out... See more

Rated 1 out of 5 stars

At Londis King Western convenience store. Drop off a parcel to send through EVRI. No recipes, No email notification. The attendant says know nothing about and don’t care for any. My parcel simply gon... See more

Rated 1 out of 5 stars

The Londis in Northumberland park, Willoughby Lane is absolutely terrible if you go there of an evening, staff come across very rude, with all due respect the staff don't seem to understand simple re... See more


Company details

  1. Supermarket
  2. Grocery delivery service
  3. Grocery Store

Information provided by various external sources

Our friendly service, surprising range of fresh and grocery products at prices to suit your budget and flexible opening hours make us the home of independent convenience shopping.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.7

All reviews

(292)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Car wash machine didn’t work and the…

Car wash machine didn’t work and the clerk told me it was my fault for not pressing with reasonable force on the buttons, that looked more like contact only, and the machine swallowed my money without being able to make it work. That was in Southside, Edinburgh 11:30

23 March 2025
Unprompted review
Rated 1 out of 5 stars

Extremely rude staff

Extremely rude staff, very unwelcoming and give you rude and blunt responses when you ask the simplest of questions. Awful experience anytime you go in
The staff all need teaching some manners.

15 March 2025
Unprompted review
Rated 1 out of 5 stars

Londis South Ruislip Branch.

Londis South Ruislip Branch.

I went to collect my surprise bag from my TooGoodtoGo app and the man at the shop seemed very unenthusiastic in giving me my order and was very rude. He was angry because I swiped the collect option which the app told me to do. He started raising his voice at me. Never go to this branch! DISGUSTING!

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Caenby corner londis.

Caenby corner londis.

Slim Woman serving me with glasses has very poor customer service skills. Just ignores me when I say thank you. She was just dead eyeing me. I over heard her say look at all these idiots in the shop. So disrespectful. Needs sacking.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Dibb Lane Store Leeds 8 The place is dirty and dangerous

The place is dirty and dangerous, with some sort of hole in the floor covered with plastic! I will not use this place anymore though due to the ignorant staff/management who have taken over!!! Not one of them says please thankyou ect. The Coop on Oakwood Lane have pleasant staff and it’s clean!!! So I now shop there

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

The staff are so nice It was such an amazing experience Going in there it broke my heart to read the negative reviews

20 February 2025
Unprompted review
Rated 1 out of 5 stars

Disrespectful

The clerk/shop owner is so disrespectful and rude. I came into the store to collect my parcel asking kindly if I can collect it. He does not speak to me, leaves for a bit, comes back with the parcel throws it almost off the counter in front of my face and doesn’t say anything to me. Honestly so shocking. I’ve heard the owner is quite racist but didn’t make anything of it until my first experience today picking up my parcel.

18 February 2025
Unprompted review
Rated 1 out of 5 stars

filthy shop

Coffee machine filthy, toilet facilities absolutely disgusting yet signed to say been cleaned. Staff rude, no hand wash or toilet paper. Just go somewhere else

18 February 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting

Today spent £31.48
Now on the ruduce (yes reduce) section orange Gatorade at 50p.
Now Ive moaned at the staff and the receipt states £1.99 , discounted -£1.49 non vat 50p
What does this tell me you’re robbing me of £1.50 ??
I’ll never go to the store again.
If am right you keep the £1.50 you might need it robbing me
Disgusting

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

I stopped shopping here not because the staff are very rude and like spraying air refresher the shop because they think you are stinking the shop out and boss out around on how much of each item can be bought by one customer especially reduced to clear.

25 June 2024
Unprompted review
Rated 2 out of 5 stars

A23 Crawley ByPass Fuel Stop

A23 Crawley ByPass Fuel Stop

I HATE businesses that tell me how I will pay. My card of choice is AMEX - 'we dont take Amex here'... WHY NOT??

Ryanair takes Amex so it cant be more expensive. I had to pay Cash which had to be got from their ATM so I wont be going back.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Loampit Vale/Algernon Road store

This is for the store on Loampit Vale/Algernon Road.
the female just finished the scanning, as my son (disabled) went to pay with his card she added another item, and he only realised after, so asked why she did it and all she said was I'll refund it now. She knew what she was doing and wasn't sorry for her actions.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Perhaps the most filthy and miserable…

Perhaps the most filthy and miserable petrol station shops in the UK. Most of these shops or franchises or whatever they are don't have a toilet, probably because they want to save money. The staff are very poor quality, untrained and the prices of the products are exaggeratedly high in addition to the fact that they have a very limited range of products for sale. Absolutely disgusting.

17 December 2024
Unprompted review
Rated 1 out of 5 stars

Rip Off

At the Texeco garage in Draycot in the Clay - Rip off.

Wanted £17.98 for 2 small bags of kindling. Yes you read that right.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent all round

I moved into the village about 1 year ago and have a Londis shop a short drive away. From the very day that I nipped in to get some milk all the staff are excellent. Customer service is amazing, politeness, cleanliness etc are all amazingly good.
I'd like to say Thank you to each and every one of the staff in Milborne St Andrew

29 November 2024
Unprompted review

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