London Drainage Facilities Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their interactions. People frequently praise the dedicated team for being extremely polite, highly professional, and remarkably quick to resolve complex drainage issues. Reviewers note that staff members go above and beyond to provide exceptional support during stressful plumbing emergencies. Customers often highlight the prompt arrival of skilled engineers who clearly explain every step of the work and leave all areas spotless. Consumers deeply appreciate the respectful and careful approach taken inside residential properties, ensuring a smooth and reassuring experience. Individuals regularly emphasize how valuable it is to receive honest advice and dependable communication throughout the entire service.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast response times and efficient... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting polite, courteous assistance... See more

Facilities

Consumers have mixed experiences regarding facilities, with some reporting severe issues like blocked... See more

Product

Clients share ambiguous opinions on product experiences regarding drainage and plumbing issues. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi there today 12th May 26 I had Lee and Deavon visit my home for I'm greatful. Well I must say hat's off to both of them for being very polite and well mannered, for keeping me upto date with t... See more

Rated 5 out of 5 stars

A huge thank you to Ricci and James for their outstanding work. I had been dealing with rising damp in my property for five years, and despite several contractors attending over that time, no one... See more

Rated 5 out of 5 stars

Archie came and in after others had failed and eliminated the fat burg that had formed over time despite expensive products bought to maintain the drain flow. He was so very helpful and went over an... See more

Company replied

Rated 5 out of 5 stars

Charlie is the name of the young man who came to see the drainage problem that we had in our sink and bathroom. He was exemplary from the start. Very polite and very helpful. He was diligent and asked... See more

Company replied


Company details

  1. Drainage Service

Written by the company

London Drainage Facilities is a trusted, customer-focused drainage and plumbing company offering expert services across London and the South East. With over 17 years of experience in the industry, we specialize in providing reliable, fast, and cost-effective solutions to both domestic and commercial clients. Whether it’s an emergency drain clearance, pipe renewal, or a plumbing issue, we are on hand 24/7 to ensure your needs are met. Our team of highly trained engineers, equipped with state-of-the-art technology, work efficiently to provide first-time fixes for a wide range of drainage and plumbing problems. We take pride in offering transparent communication, ensuring that you’re always informed every step of the way. From initial call to project completion, our team is committed to delivering exceptional service with minimal disruption to your property. At London Drainage Facilities, we understand the importance of a swift response in emergencies, which is why we offer rapid call-out times and a comprehensive range of services, including drainage cleaning, CCTV surveys, pipe repairs, and more. No job is too big or small, and customer satisfaction is at the heart of everything we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(391)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star experience

There was a leak coming through my ceiling . Arron was great, professional, knowledgeable and friendly. He took the time to explain exactly what the problem was in detail and replied to texts and phone calls promptly. What a refreshing experience.
Thanks Arron you were a 🌟

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Rob England attended to resolve an ongoing stack issue.
He was very professional polite and very thorough in his work.
Worked on the stack (5 th floor) and 2 inspection Chambers on ground. He informed on what he found and done to resolve the issue. Finally he cleaned all work areas. I work as a building service engineer and deal with drainage companies a lot. Best experience I have had to date today with Rob and London Drainage Facilities. Highly recommended

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently had a visit from Liam a…

I recently had a visit from Liam a young plumber from London Drainage Facilities, and I felt it was important to leave a review because the standard of his work truly stood out.
He arrived promptly at 8am, was clean, presentable, and immediately came across as knowledgeable and professional. From the outset, it was clear he took real pride in his work. He was thorough, diligent, and went above and beyond to ensure everything was completed to a high standard.
In all honesty, this level of care and attention is not something I’ve often experienced with contractors hired through local authorities. His efficiency, depth of knowledge, and overall workmanship were genuinely impressive.
I’m incredibly grateful for the service he provided, and it gave me real confidence and hope in the next generation of tradespeople. A fantastic experience from start to finish.
Thank You

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Liam came today on time

Liam came today on time, identify kindly asked if it’s all right to walk with his shoes on ( I was surprised) he was very kind asked about the problem, listened carefully when I explained and then he start sorting out the problem with the drain. Good knowledge and clean job. Thank you Liam for all the help.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

He came out very quickly ( lucky he was…

Very happy! Efficient & Professional work!
The Plummer (mr Rob England) came out quickly ( lucky he was working nearby when I call) and did a professional job. I initially had an issue with my kitchen sink, but he also identified a problem with the washing machine pipe and fixed both properly. It was a huge help.

He even sorted out a slow drain in the bathroom in no time.

Fast, efficient, and reliable service. Highly recommended.

17 April 2026
Unprompted review

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