London Drainage Facilities Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their interactions. People frequently praise the dedicated team for being extremely polite, highly professional, and remarkably quick to resolve complex drainage issues. Reviewers note that staff members go above and beyond to provide exceptional support during stressful plumbing emergencies. Customers often highlight the prompt arrival of skilled engineers who clearly explain every step of the work and leave all areas spotless. Consumers deeply appreciate the respectful and careful approach taken inside residential properties, ensuring a smooth and reassuring experience. Individuals regularly emphasize how valuable it is to receive honest advice and dependable communication throughout the entire service.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast response times and efficient... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting polite, courteous assistance... See more

Facilities

Consumers have mixed experiences regarding facilities, with some reporting severe issues like blocked... See more

Product

Clients share ambiguous opinions on product experiences regarding drainage and plumbing issues. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi there today 12th May 26 I had Lee and Deavon visit my home for I'm greatful. Well I must say hat's off to both of them for being very polite and well mannered, for keeping me upto date with t... See more

Rated 5 out of 5 stars

A huge thank you to Ricci and James for their outstanding work. I had been dealing with rising damp in my property for five years, and despite several contractors attending over that time, no one... See more

Rated 5 out of 5 stars

Archie came and in after others had failed and eliminated the fat burg that had formed over time despite expensive products bought to maintain the drain flow. He was so very helpful and went over an... See more

Company replied

Rated 5 out of 5 stars

Charlie is the name of the young man who came to see the drainage problem that we had in our sink and bathroom. He was exemplary from the start. Very polite and very helpful. He was diligent and asked... See more

Company replied


Company details

  1. Drainage Service

Written by the company

London Drainage Facilities is a trusted, customer-focused drainage and plumbing company offering expert services across London and the South East. With over 17 years of experience in the industry, we specialize in providing reliable, fast, and cost-effective solutions to both domestic and commercial clients. Whether it’s an emergency drain clearance, pipe renewal, or a plumbing issue, we are on hand 24/7 to ensure your needs are met. Our team of highly trained engineers, equipped with state-of-the-art technology, work efficiently to provide first-time fixes for a wide range of drainage and plumbing problems. We take pride in offering transparent communication, ensuring that you’re always informed every step of the way. From initial call to project completion, our team is committed to delivering exceptional service with minimal disruption to your property. At London Drainage Facilities, we understand the importance of a swift response in emergencies, which is why we offer rapid call-out times and a comprehensive range of services, including drainage cleaning, CCTV surveys, pipe repairs, and more. No job is too big or small, and customer satisfaction is at the heart of everything we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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4.9

All reviews

(391)

242 reviews in the last 12 months

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Rated 5 out of 5 stars

Philip Gorman was excellent really done…

Philip Gorman was excellent really done a great job. He done the one thing others haven’t done which is jetting the drain ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Thank you Philip and London drainage. Great job

4 June 2026
Unprompted review
Rated 3 out of 5 stars

Frustrating

The lady on the phone was very helpful but their accounting process is awful. You have to pay upfront for 2 hours (£330) regardless of how long they are there. If there is any overpayment, they take between 7 and 10 days to refund you. I feel this is extremely unfair as they take the money in advance. Even if you have used them before they don't waiver at all.

To make matters worse they forgot to refund me!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Phil and Rod were legends

Phil and Rod were legends, came late on and emergency call out and sorted the problem really quickly and it wasn't a easiest job either.
Very friendly & professional

Would 100% recommend

1 June 2026
Unprompted review
Rated 5 out of 5 stars

A pleasure to have dealings with

The engineers arrived on the dot. They were efficient and thoughtful. Lee Berry executed a drain patch with the minimum of disruption. He was courteous, helpful and professional: a pleasure to have dealings with. THANK YOU!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Reece Fatt attend my property today…

Reece Fatt attend my property today 29.05.2026.
From the start he was very friendly and got straight to the job. He kept me informed of what he was doing and why. He explained the best way to keep my drains clear.
Thank you very much Reece

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great work

Arron was very friendly and helpful, fixed our bathroom toilet and tap very quickly. Definitely recommend

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Liam B arrived to my house this morning…

Liam B arrived to my house this morning at 10am, he was very patient and he took his time to find where the problem was that was causing flooding downstairs to my neighbours.

I was going back and forward with my landlord and different companies and engineers trying to locate this issue with my pipe work, this was causing me anxiety and stress.

Liam found the cause and repaired within an hour.

Thank you too Liam a true hero and saved damages to my property.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service from Josh and Byron

Had Josh Sharkey and Byron do some major works in our property today due to a huge leak/flood from the drains. Amazing customer service, 10/10 fellas. Did what looked like a few days job in a single day. Went out there way to make sure everything was done to good standards. Amazing in general, would highly recommend.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Was very thorough

Was very thorough, stayed until they knew the job was properly done.
Put everything back and cleaned up after them

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Gratitude is a must

Hi there today 12th May 26 I had Lee and Deavon visit my home for I'm greatful.

Well I must say hat's off to both of them for being very polite and well mannered, for keeping me upto date with there thoroughness at seeking where the correct drainage site was, to using a digital piece of equipment with a camera at the end to see where the issue is. Lords Will Lee and Deavon will be back to rectify the problem next week.

To London Drainage you've got a good team.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Put plastic show wrap protectors on…

Put plastic show wrap protectors on when walking into the house and on the carpet. Very friendly identified the issue immediately did not waste time to fix and explained exactly what he had to do to fix.
Very good explained what to do to not have issues in the future.

Highly recommend Scott N great engineer.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Raw sewage pouring into my flat. Scott N saved the day.

We had a blocked stack and i have been bailing out raw sewage for 20 days. We had multiple drainers attend the emergency. After 20 days of failure Scott N turned up and fixed the issue in less than 30mins. Amazing. He showed initiative and a willingness to fix the
problem. He actually cared about his job. Something all the others
seemed unable do.

8 May 2026
Unprompted review

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