London Serviced Apartments Ltd Reviews 

149
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My husband, daughter, son-in law and their three sons stayed at #1 Mansions at Earls Court. We had a beautiful four bedroom, three bath flat. The flat was huge and filled with wonderful antiques as... See more

Company replied

Rated 4 out of 5 stars

We stayed in a 2 bed flat in West Hampstead. Very modern apartment, well equipped (even though limited dishes: forks, plates etc...), comfortable beds... We really enjoyed our stay. The only negative... See more

Rated 4 out of 5 stars

Apartment as advertised, an older building with large rooms and big windows that opened. Kitchen and bathrooms well appointed. A couple of minor problems (kettle not working and internet down for a da... See more

Rated 5 out of 5 stars

Yes ..recently remodelled...3 levels..nice feel to the apartment.Entrance access is awkward a bit but location is superb and all services work .Guest Services response was quick.Digital lock set is p... See more

Company details

  1. Serviced Accommodation
  2. Group Accommodation
  3. Holiday Apartment Rental
  4. Pet Friendly Accommodation
  5. Self-Catering Accommodation
  6. Travel agent

Written by the company

London Serviced Apartments Limited, which operates and owns and operates the website www.londonservicedapartments.co.uk; is a registered Private Limited Company in England & Wales and subject to English Law. Incorporated on 15 Jan 1999, Company No. 03696103, and trading solely as a booking agency working directly with clients, we do not market or manage any properties on Booking.com. We are not responsible for any Booking.com property listings or listings with a similar name and are not a property management or apartment operating company.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.6

All reviews

(149)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Lovely apartment and clean

Lovely apartment and clean. Check-in was easy enough. The double bed was quite small and the building really noisy, could not cool the place down by opening the windows.

28 July 2017
Unprompted review
Rated 5 out of 5 stars

16 Springcroft Avenue

This house was amazing and perfect for our weekend in London. Well fitted out and ideally situated and a short walk from nice amenities at East Finchley and Muswell Hill. Good tube links also.

The only fly in the ointment for me was two unscheduled visits by the owners. The lady wouldn't come into the house although she was welcome, but the male owner walked in without even ringing the doorbell. Our young daughter was in the shower next to their bedroom which could have been a bit embarrassing. They could/should have waited until we checked out to drop stuff off and pick up mail etc.

Otherwise, we would use the house again without hesitation.

21 July 2017
Unprompted review
Rated 1 out of 5 stars

Noisy & Hot!!

Unfortunately we did not have a good experience in this apartment!
The first night was horrible. We have never been in a noisier spot from bars and street noise and garbage trucks, even with the windows closed (which was not an option as it was stifling in here) the noise was unbearable.
To add to the discomfort the beds are like rocks. My husband has a bad hip and there is absolutely no support.
Lastly we had a note saying that repair people needed access to the apartment all day which made us nervous to leave our belongings as there is no safe.
I would not recommend this place to anyone.

20 July 2017
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Dear M White

Thank you for taking the time to share your feedback regarding your stay in July 2017.

We are sorry to read that the apartment did not meet your expectations at the time, particularly in relation to noise levels and comfort.

For clarity, London Serviced Apartments Limited acts as a booking agency, facilitating reservations and liaising with independent property management companies on behalf of our clients. We do not own or directly operate the apartments themselves, and matters relating to building location, refurbishment, maintenance access, and on-site facilities fall under the responsibility of the managing operator. That said, we are always available to assist our clients and raise any concerns with the relevant property managers during a stay.

We sincerely wish we had been made aware of your concerns at the time so that we could have sought clarification or support from the managing company on your behalf.

We value all feedback as part of the ongoing development of our service and thank you again for sharing your experience.

Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk

Email: enquiries@londonservicedapartments.co.uk

Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875

Rated 3 out of 5 stars

Great location

Great location! Furniture could use an update. If my apartment may sit just above the sainsbury parking lot -- which it did -- I think you should be honest about that. Which you weren't. Though we loved having the sainsbury so close. The building is weird and broken up into unusual parts and the elevators don't always come when you need them to.

If I'd known all of that in advance I probably would still have stayed there. Great price for the location and what you get. There's just a bit of hiding the ball here.

14 July 2017
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Hi Jeffrey

Thank you for your feedback.

To address your negative points, we are sorry to hear you were dissatisfied with your apartment allocation. Should you return, please do voice your concerns to your agent who will be able to advise the best course of action or offer property that better suits your requirements.

We are glad to hear, however, that you were pleased with the location and value for money and we very much look forward to welcoming you back.

Our agents are here to help, should you be looking to return to London.

All the best

London Serviced Apartments

Rated 3 out of 5 stars

Mixed feelings

I was initially very pleased with their service, as they were able to find a flat for me and my small dog at very short notice.
The flat itself was okay, very functional. Location-wise, it was next to a bar, so unfortunately we were kept awake until the early hours of the morning because of the noise.
However, what really upset me about the company is that, 2 days after I had arrived at the flat, I received an email from one of their employees saying that I had broken their contract by bringing my dog without informing them first. They then said I would be charged a fine of £700 + VAT, on top of what I had already paid for the flat. I found this absolutely ridiculous, as I had indeed informed them of my dog prior to my arrival and had the evidence to prove this. I don't know whether this was an attempt to get more money off me or a genuine mistake, but it certainly ruined a part of my holiday as I spent the following 2 days in a panic.

13 July 2017
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Hi Veronica

Thank you for your feedback and we are sorry to hear your say was disturbed and that you had an average stay.

We can confirm the issues regarding the dog was a result of a mis-communication, a genuine mistake and we sincerely apologise for the disruption this caused to your holiday.

We can also confirm that you were not charged the fine as this was due to a mis-communication and upon checking the records you did inform us you were travelling with your dog.

We do look forward to welcoming you back soon and we shall do our best to ensure your next stay is nothing but perfect!

All the best

London Serviced Apartments.

Rated 5 out of 5 stars

We really enjoyed our stay in Springcroft Avenue, East Finchley.

We really enjoyed our stay in Springcroft Avenue East Finchley.
The house was very stylishly presented, well equipped and extremely comfortable. We especially liked the large open plan living, kitchen diner with direct access to a lovely garden and spent most of our family time there.
Service overall was first class and the weekend felt like a real home from home. The area of East Finchley is very nice, lovely shops, eateries and parks close by with very easy and quick access into central London on the Northern Line.
A couple of really minor things which in no way detracted from our overall enjoyment; it was especially hot in particular in the bedrooms so would have welcomed slightly more effective fans in those rooms, also wifi was quite slow. Otherwise perfect. Would recommend and also be happy to use again.

12 July 2017
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Dear CMA

Thank you very much for your feedback. We are glad you had a lovely stay albeit a few minor issues.

We have noted your comments regarding fans and have informed the operations team as we are experiencing a rather hot spell at the moment.

Your feedback enables us to keep our inventory and offering to the highest standard and continue to improve our service.

We greatly look forward to welcoming you back again soon

Warm Regards

London Serviced Apartments.

Rated 4 out of 5 stars

Location is fantastic

Location is fantastic. Very clean and nice appartment. We had a great time in a lovely flat.

4 July 2017
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Dear Stein

Thank you very much for your feedback!

We are glad you had a great stay and were pleased with the apartment!

We look forward to welcoming you back soon!

All the best

London Serviced Apartments

Rated 5 out of 5 stars

Wonderful place

Wonderful place, service and neighborhood. We feel like living in London, everything is close by, tourist attractions, good restaurants and the best shops are walking distance or 10 min away.

30 June 2017
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Dear Gabriela

We are delighted to hear you had a great stay with us and thank you very much for your feedback

We value your comments and we look forward to welcoming you back soon

All the best

London Serviced Apartments

Rated 3 out of 5 stars

We had an okay stay.. but will not return

The pictures on the website are very misleading but overall the apartment was okay. The building itself has been remodeled... but they definitely took the cheap route doing so. The beds were very uncomfortable and people were in the courtyard partying late on most nights. No air conditioning, so if you're planning to stay in the summer request a few fans.

26 June 2017
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Hi Emily

Thank you very much for your feedback. We value your comments and feedback. We have sent your suggestions to the property and are revising our website and photos on this property listing to update them. Please note Limehouse Apartments is not listed with Air Conditioning as a feature.

We are sorry to hear you had an average stay. With over 350 listed properties, should you return to London our team are on hand to assist you

All the best

London Serviced Apartments.

Rated 5 out of 5 stars

Cheval Gloucester Park

Wonderful apartments with fantastic service.
Really good location. Would highly recommend.

23 January 2017
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Hi Chris

Thank you very much for your feedback!

We are glad you are pleased with the location and Cheval Gloucester Park is indeed in a superb location

We hope you had an enjoyable stay and we look forward to welcoming you back soon

All the best

London Serviced Apartments

Rated 5 out of 5 stars

Excellent website

Have a variety of luxtury apartment in excellent locations.Quick responce and friendly employees.

13 January 2017
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Dear Dr Salah Abdullah

Thank you ever so much for your feedback.

We are deeply pleased to hear you are impressed with our level of service and the warmth of our agents here at London Serviced Apartments

We look forward to welcoming you back soon

All the best

London Serviced Apartments

Rated 5 out of 5 stars

62 Harley Street

Susan was very friendly and helpful and the place though a little old was well equipped and maintained. Very spacious and great location. Would stay again

19 December 2016
Unprompted review
Rated 5 out of 5 stars

Excellent company!

They always find us the best apartments to meet our needs. We have no reservations about using them in the future.

14 December 2016
Unprompted review
Rated 5 out of 5 stars

Great choice

We have experienced prompt professional service whenever we have booked, and this being our fourth stay, I can highly recommend London serviced apartments. It is always a great choice.

5 December 2016
Unprompted review

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