London Serviced Apartments Ltd Reviews 

149
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My husband, daughter, son-in law and their three sons stayed at #1 Mansions at Earls Court. We had a beautiful four bedroom, three bath flat. The flat was huge and filled with wonderful antiques as... See more

Company replied

Rated 4 out of 5 stars

We stayed in a 2 bed flat in West Hampstead. Very modern apartment, well equipped (even though limited dishes: forks, plates etc...), comfortable beds... We really enjoyed our stay. The only negative... See more

Rated 4 out of 5 stars

Apartment as advertised, an older building with large rooms and big windows that opened. Kitchen and bathrooms well appointed. A couple of minor problems (kettle not working and internet down for a da... See more

Rated 5 out of 5 stars

Yes ..recently remodelled...3 levels..nice feel to the apartment.Entrance access is awkward a bit but location is superb and all services work .Guest Services response was quick.Digital lock set is p... See more

Company details

  1. Serviced Accommodation
  2. Group Accommodation
  3. Holiday Apartment Rental
  4. Pet Friendly Accommodation
  5. Self-Catering Accommodation
  6. Travel agent

Written by the company

London Serviced Apartments Limited, which operates and owns and operates the website www.londonservicedapartments.co.uk; is a registered Private Limited Company in England & Wales and subject to English Law. Incorporated on 15 Jan 1999, Company No. 03696103, and trading solely as a booking agency working directly with clients, we do not market or manage any properties on Booking.com. We are not responsible for any Booking.com property listings or listings with a similar name and are not a property management or apartment operating company.


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4.6

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.6

All reviews

(149)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Grand Plaza,42 Prince's Square

A great place to be at. Helpful reception and staff. Given an unsolicited upgrade which was appreciated. Every day of my two week's residence was made worthwhile!
A. Yazid.

9 December 2015
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Hi Abidu, thank you so much for your positive review! We are happy you enjoyed your upgrade and hope to assist you again.

Have a great day!


Team LSA

Rated 4 out of 5 stars

Why we chose London Serviced Apartments.

the apartment had excellent facilities, good local supermarkets and easy access to tube for central London. Staff were friendly and very helpful.

9 December 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Thank you so much for your positive review Peter! We hope to help you in the future. Have a great day!

Team LSA

Rated 4 out of 5 stars

our stay was very enjoyable

The apartment was clean , safe and sufficiently stocked, close to all transport systems

2 December 2015
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Hi Solomon,

Thanks for your review. We are glad you were happy with the apartment.

Have a good day!

Rated 4 out of 5 stars

Great Location in the City!

Wanted a flat close to my meetings in the City and the flat couldn't have been in a better location. No more than 5 minutes walk from all of my meetings.

The flat itself was good not spectacular but served all my needs. It was clean and functional.

30 November 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Hi Janet,

Many thanks for you review!

Have a great day!

Rated 2 out of 5 stars

Dated accommodation

Kitchen was useless, shower weak, and overall upkeep was poor

30 November 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Hi Jonny,

We are very sorry to hear you were not happy with this apartment! This property is now in the process of a refurbishment and has been removed from our portfolio until completion. We really do appreciate feedback like this to keep on top of things and provide the best apartments for our clients. I hope you come to us again and we can improve on this experience for you!

Rated 4 out of 5 stars

First impression.

Not bad, although had to chase the booking confirmations with several emails. Not good when you have to deal with guests in other countries who are not on the same time as the UK.

5 October 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Hi Dorothy,

Thank you for your review. We strive to get booking confirmations to clients as soon as possible and await our property providers to send it though for us. I am sorry on this occasion that it was not as prompt as you required. I hope make this up to you in the future!

Rated 4 out of 5 stars

Well done

Everthing went well no complaints staff very helpful. One problem it rained nothing to do with London serviced apartments I will be back
Love the sound of trains at night as it is different to listening to planes were I live mant thanks

4 October 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Hi Mark,

Thanks for your for your lovely review! We hope to help you in the future.

Have a pleasant day!

Rated 5 out of 5 stars

Great family place!

Location and staff were top notch and very attentive to all requests.
Only warning is if you want to dry your clothes, be prepared for more than a 6 hour wait.

17 August 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Hi Michael, Thank you for your kind review!

Have a great day!

Rated 4 out of 5 stars

Very Satisfactory 1st booking

Prompt confirmation of apartment availability.
No problem in making deposit and payments, with receipts sent also promptly.
Dealt with a problem during our stay to our satisfaction and made a welcome response.
Return of deposit in a timely manner.
I would make a further booking.

8 July 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Hello David. Thank you for your pleasant review. We are super pleased you were happy with our service and we hope to help you in the future. Have a good day!

Rated 3 out of 5 stars

Great apartment, but a bit noisy

We've booked an apartment for our 5 day stay in London with Londonservicedapartments. We'd chosen an apartment in Leicester Square. The apartment was great, modern, nice furnished, spacious, just perfect - with one important exception: very noisy as the sleeping room faces the main road. But we managed to find some sleep using earplugs. We haven't been in London before and weren't aware that Leicester Square this is right in the middle of the city's night life. We think a pre-warning from Londonservicedapartments would have been helpful (especially after several times asking for a sleeping room to the backyard). But it seems as if there was a communications problem, because this question got never answered.
Anyway - we had a great stay.

6 July 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Hi Heike, thank you for posting a comment. We are happy you liked the apartment and sorry that you were unaware of Leicester Square as a noisy area. We apologize for the communication problem you had and hope we can make it up to you in the future. Have a good day!

Rated 4 out of 5 stars

When in London!

Our family enjoyed our stay at 44 Curzon Street very much. The perfect location in the perfect city. We received excellent service at an excellent price and found the apartment very comfortable; easy walking distance to everything that matters. We would stay there again-

1 July 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Thank you Andrew for your kind review! We are super happy you were pleased with the service and apartment. Have a great day!

Rated 3 out of 5 stars

Overall satisfied

The apartment was beautiful, clean, and had all the amenities we needed. Unfortunately our top three choices were booked or extended after we signed a contract, so London Serviced Apartments recommended a forth option. As stated, this apartment was lovely; however, London Serviced Apartments neglected to mention that it was directly located above a bar. We were kept awake until midnight most nights and 3 am on Friday night. Had we chosen the apartment ourselves, this would have been our mistake, however, London Serviced Apartments recommended this location and did not disclose all the information. Lovely apartment, hated the location.

30 June 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Hi Sarah. Thanks for your review and sorry that your sleep was affected! We have taken this on board and updated the listing to include this information to avoid this in the future. Have a great day.

Rated 2 out of 5 stars

Average.

Our stay in London in a studioappartement booked from Londonservicedepartements was an average experience, but the location was good.

22 June 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Many thanks Steinar for letting us know! We are very sorry to hear you're stay was average. Please feel free to email us and let us know how we could improve this. Have a great day!

Rated 3 out of 5 stars

good hotel but a bit expensive

we havz benefitted from an appartment bigger than expected. it is well located, the hotel was fine. but we were disappointed with the swimming pool. the entrance with the children was limited at a few hours per day, and they could not use the entire place, just a small piece of the swimming pool.

19 June 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Thank you Evert for your review and we have taken this on board. Have a brilliant day!

Rated 3 out of 5 stars

Clean, good location but small

We had a decent stay at 67 Chiltern - the flat did the trick but was not the most comfortable and was very expensive. First it was very very small which you couldn't tell from the pictures. Second it was a fourth floor walk up with a dark, narrow foyer. Lastly, the bed and sofa were not very comfortable. Also, there is a 50GB wifi limit/mo which limited our ability to stream video and FaceTime. The positives are that the flat was very clean, updated, fully furnished, and in a great location. Overall, the flat met most of our temporary housing needs but we were glad to move out.

19 June 2015
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Hello Jennifer, thanks for letting us know. We strive for the best so really appreciate this feedback. Have a great day.

Rated 5 out of 5 stars

Simply excellent service - would totally recommend

I recommend London serviced apartments because the staff were extremely professional and friendly - they went the extra mile to find me something great that was within my budget. Their customer service was second to none so the experience was hassle free plus dealing through email and phone was very pleasant. They provided a fantastic service which made my stay perfect. I would recommend them for a stay in London no doubt about it.

18 June 2015
Unprompted review
Rated 5 out of 5 stars

A big part of a fun, family visit to London.

My husband, daughter, son-in law and their three sons stayed at #1 Mansions at Earls Court. We had a beautiful four bedroom, three bath flat. The flat was huge and filled with wonderful antiques as well as comfortable couches. We loved the ease of having meals in the beautiful dinning room and preparing them in the kitchen. Easy transportation from Earls Court tube stop. We also enjoyed the convenience of markets and restaurants close to the flat. The servicing was also done daily and expertly. We stayed a week during April vacation and enjoyed every minute!

18 June 2015
Unprompted review
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Reply from London Serviced Apartments Ltd

Thank you Maureen for your very kind words! We are happy to have served you and it's fantastic to hear you had such a good time! We hope we get to provide this service to you and your family again. Have a brilliant day.

Rated 4 out of 5 stars

Eidmattstrasse, zurich

Apartment was spick and span after refurbishing, presumably. Had all we needed, but the cleaner, who came once in our 8-day stay, could have left some spare trash bags. You would expect that for the price, not an instruction to go to the supermarket and buy a certain type. We compare it to our rentings in italy. Nor was the toilet paper replenished. We were not impressed by these two things.
Apart from that, the apartment was quiet and conveniently situated.

18 June 2015
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Thank you Trevor for your 4 star review! We are very happy that you had a good stay and appreciate the comment regarding the toilet paper and trash bag situation. We will question this and hope we can help you in the future. Have a wonderful day.

Rated 5 out of 5 stars

Excellent service!

We had an amazing experience with London serviced apartments - especially at the time of booking with Marcel. He worked very hard with short notice to accommodate our two families, one family arriving a few days after the other. We were in THE best area of London - Mayfair - in walking distance to Regent street as well as Buckinham Palace. In spite of this, the price was exceedingly reasonable. Our only complaint was the general state of the lower level flat. It was very clean, but in desperate need of refurbishment - particularly the bathrooms. I think people would be willing to pay a bit more for a "refreshed" flat. Other than that, excellent!!

17 June 2015
Unprompted review
London Serviced Apartments Ltd logo

Reply from London Serviced Apartments Ltd

Thanks Ann for your kind comments. We are very pleased to hear that you found our service excellent! We hope to help you in the future and do take on board your comments regarding the lower level flat. Many thanks and have a pleasant day.

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